“I ordered a part from Recycled Car Parts on Pershore Rd, Birmingham. The part was no good (cv boot had been removed) and I still don't have a refund after sending the part back 3 weeks later.”
Hi
Thank you for your recent review. We are sorry to hear you are experiencing problems with this supplier. We have raised an issue with our Customer Service team who will contact you shortly in order to help resolve this for you as quickly as possible.
All the best
Customer Care - 1st Choice.
“No problem with the service at all up to the point of receiving the engine. The price seemed fair and delivery was prompt. However, at no point during the purchase was I told that if I didn't need it and wanted to return it there would be a 30% surcharge, so when it turned out I didn't need it I was faced with losing a lot of money to send it back. The bloke I spoke to said they weren't required to explain terms and conditions over the phone and that they were all in the paperwork that came with the engine, but it's a bit late once you've bought it. Just be wary of this.”
“Only one supplier answered my enquiry with a quote. Did not enumerate the parts included in the pack. I asked if he could let me know the cost of shipping to New Zealand but he failed to follow up on this. Generally rather inadequate response, unfortunately.”
Thanks for your recent feedback.
We’re sorry to hear you have experienced problems with this supplier. We do provide star ratings for all suppliers, based on feedback from thousands of customers.
We do try to ensure a certain level of service from the suppliers and if you would like us to look into this matter for you, visit the page below and we'll endeavour to sort things for you as quickly as possible.
https://www.1stchoice.co.uk/contact
All the best
Customer Care - 1st Choice.
“I've been looking for a part for my car for months wigh o licm ecause of the supply chain nonsense. Discovered 1st Choice and in 24 hours they had supplier options available to me. So easy.”
