Thanks for your recent feedback.
We were sorry to hear that you were experiencing problems with this supplier. Our customer service team have been working on this on your behalf since your complaint reached us on 30/04/2024.
We do need to communicate with both parties in any dispute, and this can take time with some toing and froing. If you wish to add anything further then please leave us a message here: https://www.1stchoice.co.uk/contact
All the best
Customer Care - 1st Choice.
“A great company for people such as myself who haven’t a clue about car parts.I entered the details of what I needed and had 2 replies within the hour.Putchased the part from the dealer whom I had spoken to by phone.Part was delivered free of charge within 2 days.Great site for the mechanically clueless!!! Payment is also secure all went through with out a hitch and very very pleased with the service.Will definitely use again if necessary”
“The website helped to advertise that I was looking for a part, although the initial
posting didn't prove successful a subsequent posting did produce a positive
response.
Website doesn't particularly help customers who are looking for parts but sometimes
would like more interaction with the suppliers to ensure they are getting what they are
looking for.”
“Part arrived safely after I had waited a week and I called Customer Services to find out when the part would be shipped and was told that it would arrive within the next 2 days. Part was correct and as described. Overall good service.”
“Unfortunately the only supplier to respond to my request sent the wrong part, so I had to return it. On a positive note they refunded my payment within a day of the return.”
Thanks for your recent feedback.
The nature of recycled spares is that they are not always available.
If after checking your emails or texts, you do not receive many quotes first time round, it's likely your parts were not available on that day.
With over 150 Breakers nationwide however, between them they are processing literally hundreds of additional vehicles every day.
So if you have not found the parts you need, you can log back into the site and re-send your request automatically.
All the best
Customer Care - 1st Choice.
“It furned out that all the breakers did not have the right part or offered parts for the wfong mode.
What possible interest woult one have in a say a Gen 3 prius when looking for a part for a gen1”
Thanks for your recent feedback.
The nature of recycled spares is that they are not always available.
If after checking your emails or texts, you do not receive many quotes first time round, it's likely your parts were not widely available on that day.
With over 150 Breakers nationwide however, between them they are processing literally hundreds of additional vehicles every day.
So if you have not found the parts you need, you can log back into the site and re-send your request automatically.
All the best
Customer Care - 1st Choice.
“Parts was sorted out for me after email and phone conversation to ensure it was the correct part required and it was sent and received in 3 days part was fitted and car is 100% again
Thank you 1st Choice”
“I am very pleased with the service. I have used the service twice already and was satisfied with the outcomes. All items received on time after payment made based on quote.
Will definitely recommend the service to my circle.”
