“2 sources were quickly found for the "out of stock" piece I needed for my 20 year old motorhome. Prices were given, I choose the cheapest, which was fitted by my garage and worked fine. It had a one month guarantee which allowed its satifaction to be determined.”
“We ordered the gearbox on the 22/7/24 and received 7 days later on the 1/8 , we did expect to receive the gearbox a little earlier.We contacted Motors in Motion on a couple of occassions i found the company very polite and good to deal with, all though had to ask for a receipt a couple of times before i received one.
All good though.”
“3 respondents did not have the correct sized wheel, which is OK. However 2 dealers claimed to have the correct wheel, and promised delivery next day or in 2-3 days. In both cases payment was not taken and nothing arrived. This was in spite of being told they would send a tarcking number by Whatsapp in the second case. I cannot detect a fraud, but replaced 2 credit cards to be on the safe side.”
“Recieved the correct part which arrived very quickly. Disappointed that the part had obviously been broken previously and had been glued which was OK but felt this should have been reflected in the price I paid.”
Thanks for your recent feedback.
We are a Parts Location site and do not actually supply parts ourselves. We’re sorry to hear you have experienced problems with this supplier.
If you would like us to review the supplier's rating then please leave us a message here: https://www.1stchoice.co.uk/contact
All the best
Customer Care - 1st Choice.
“Whilst I have no issue with 1st Choice Spares specifically, I’m very much unimpressed with the business I was connected with.
I very specifically requested a rear wheel, supplying the correct part number and bead size.
Unfortunately, after having confirmed my requirements I was sent an incorrect part.
Turns out the breaker went on eBay to purchase the item.
The reason I went to the breaker network in the first place was because I couldn’t find the part I needed on the open market, including eBay.
I had to wait 10 days for delivery, and now have to return the item.
On trying to speak with the breakers yard I am told the owner is unavailable and continually get connected to a call centre in India
Eventually I was supplied with a returns label that only covered the parcel weight up to 2kgs. The wheel weighs 16kg, so more back and forth.
The whole process has been extremely frustrating to say the least.”
Hi
Thank you for your recent review. We are sorry to hear you are experiencing problems with this supplier. We have raised an issue with our Customer Service team who will contact you shortly in order to help resolve this for you as quickly as possible.
All the best
Customer Care - 1st Choice.
“Easy to use and to specify the part needed ( alloy wheel). Quotes came through within a day. Ordered and the wheel came 2 days later as promised. All good and will use again.”
“parcel arrived within two days of purchase, was impressed how well it was wrapped
part i orderd was in perfect working order,
will definately be using your service again 10/10”
“Good to deal with, sent pictures of part to compare before delivery, put up with my endless phone calls. Delivery a day later than specified but I think that was the handler. Packaged very well too
Part now fitted and all working correctly.
Would be happy to use again 👍”
