Thanks for your recent feedback.
We are a Parts Location site and do not actually supply parts ourselves. We’re sorry to hear you have experienced problems with this supplier.
Please contact the supplying member direct to inform them your part is faulty or incorrect. The member will usually ask you to return the faulty part and either dispatch a replacement or if they do not have one available, they will arrange for an immediate refund. If the matter cannot be resolved then you can report the problem to our Customer Care team via the link on the "Contact Us" page.: https://www.1stchoice.co.uk/contact
All the best
Customer Care - 1st Choice.
“I've found this to be a very frustrating experience...my daughter's car broke down in Cambridge. We live in Essex. After recovering the car to a local garage, it was discovered that the clutch and gearbox had gone! The garage receommnded that I contact 1st Choice Spares for a replacement gearbox. The car is 15 years old and not worth a great deal of money.
I ordered a replacement gearbox from A&C Auto Salvage, based in Bolton. They had been with 1st Choice Spares for almost 20 years.
I ordered the gearbox on 07/04/2025. It arrived at the garage on 11/04/2025 at 6pm, when the garage was closed. It was re-delivered early the following week and was fitted to the car on 16/04. I received a call from the garage to explain they were unable to engage 3rd gear and there was an issue with the synchromesh. They explained that if I contacted A&C Auto's, they should contact the garage via video call and they wouyld be able to explain exactly what the issue was.
As of today, A&C Auto's state they are 'too busy' to call the garage and frustingly, the garage have also given a similar response.
The gearbox came with a 3-month guarantee.
My daughter has been without a car for over 2 weeks and the saga continues...”
Hi
Thank you for your recent review. We are sorry to hear you are experiencing problems with this supplier. We have raised an issue with our Customer Service team who will contact you shortly in order to help resolve this for you as quickly as possible.
All the best
Customer Care - 1st Choice.
“1st choice spares do not consider customers, you can complain for ever and nothing gets done. Recommended supplier is a scammer who blatantly lies and once has your money refuses to answer messages or calls Buyers beware this setup is a scam”
Thanks for your recent feedback.
We were sorry to hear that you were experiencing problems with this supplier. Our customer service team have been working on this on your behalf since your complaint reached us, and we contacted the breaker on 14/04/2025 11:52:48.
The breaker replied on 14/04/2025 11:56:40.
We then notified you on 14/04/2025 13:27:32.
You updated the complaint today at 22/04/2025 11:10:32.
We contacted the breaker at 22/04/2025 11:27:05 and are awaiting a reply.
We do need to communicate with both parties in any dispute, and this can take time with some toing and froing. If you wish to add anything further then please leave us a message here: https://www.1stchoice.co.uk/contact
All the best
Customer Care - 1st Choice.
“I was pleased 1st Choice have me several used spares companies to choose from and the one I used Prestige Allparts supplied the parts I required which when fitted worked perfectly.”
Thanks for your recent feedback.
We are a Parts Location site and do not actually supply parts ourselves.
We do try to ensure a certain level of service from the suppliers and if you would like us to look into this matter for you, contact us and we'll endeavour to sort things for you as quickly as possible.
Please leave us a message here: https://www.1stchoice.co.uk/contact
All the best
Customer Care - 1st Choice.
“I entered the part I needed, and got matched with 4 or 5 items over the next few days. Excellent.
I spoke to a lady on reception in the morning. She said she would get one of the guys to call me back, but they didn't. This is the only reason I didn't give 5 stars.
I phoned again in the afternoon and got straight through to the parts department, and I ordered it straight away. It arrived in 2 business days, very well wrapped.
This recycled part has saved me £500, and so I am really pleased! Thanks 1st Choice Spares.”
“Ordered a VW polo part from one of your suppliers through your website. I supplied the OEM number and once the part arrived it was completely wrong and not suitable for my vehicle. You agreed to refund it once I had returned it. It's been confirmed as received back but no refund yet, been waiting for several weeks. Communication has stopped since the part had been received back. Would not recommend”
Thanks for your recent feedback.
We were sorry to hear that you were experiencing problems with this supplier. Our customer service team have been working on this on your behalf since your complaint reached us.
We do need to communicate with both parties in any dispute, and this can take time with some toing and froing. If you wish to add anything further then please leave us a message here: https://www.1stchoice.co.uk/contact
All the best
Customer Care - 1st Choice.
“I was delighted I was able to get a used replacement driver's switch for my 63 Kia Venga at a good price, and certainly a lot cheaper than buying brand new from the local Kia dealer.”
“Accurate description of part, good price, good customer service. Item arrived well packed, in good condition and on time. I was extremely pleased with the whole transaction.”
