123 Hampers Reviews

Name: 123 Hampers
Rating: 4.80

4.8 Rating 9,915 Reviews

97 %

of reviewers recommend 123 Hampers

Company Reviews

Product Reviews

Metrics

4.8

Based on 9,915 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 94%
Accurate And Undamaged Orders	99%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

Anonymous

Anonymous // 01/01/2019

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“Excellent service”

Helpful Report

Posted 4 months ago

Hello Heather, Thank you so much for your excellent review! We're thrilled to hear that you experienced our top-notch service. Your satisfaction is our priority, and it’s wonderful to know we met your expectations. We appreciate your kind words and look forward to serving you again soon! Best wishes, Tom

Posted 4 months ago

“looks really good quality cant wait to sample all the contents”

Helpful Report

Posted 4 months ago

Hello James, Thank you for the fantastic review! We're so glad to hear that you're impressed with the quality of your hamper. We can't wait for you to enjoy all the delightful contents inside! Your excitement makes our day. Best wishes, Tom

Posted 4 months ago

“Easy to use and quality products”

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Posted 4 months ago

Hello Doug, Thank you for your wonderful review! We're so glad to hear that you found our website easy to use and appreciate the quality of our products. Your support motivates us to keep delivering the best for our customers. We can't wait to serve you again soon! Best wishes, Tom

Posted 4 months ago

“I'm from Australia and have used 123 Hampers for a couple of years now to send to family in the UK. Their website is very easy to use to choose the hamper you need, and it's good that the contents are listed plus you can select the date you'd like it to be delivered, with free delivery too. The recipients have always said what a nice array of luxury foods are included in the hamper.”

Helpful Report

Posted 4 months ago

Hello Carol, Thank you so much for your glowing feedback! We’re thrilled that you’ve chosen 123 Hampers to send gifts to your family in the UK. It’s great to know you find our website easy to use and appreciate the variety in our luxury food selection. Your kind words inspire us to continue providing the best service possible. We look forward to serving you again in the future! Best wishes, Tom

Posted 4 months ago

“This is my first time of ordering from this site but seemed straight forward”

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Posted 4 months ago

Hello Christine, Thank you for your fantastic review! We're thrilled to hear that your first experience with us was smooth and straightforward. Your satisfaction is our top priority, and we can't wait to serve you again in the future! Best wishes, Tom

Posted 4 months ago

“So far very pleased”

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Posted 4 months ago

Hello Mrs Hughes, Thank you for your lovely feedback! We’re delighted to hear that you are pleased with your experience so far. Your satisfaction is incredibly important to us, and we look forward to exceeding your expectations in the future! Best wishes, Tom

Posted 4 months ago

“Very convenient website with an excellent selection of gift items to choose from.”

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Posted 4 months ago

Hello Thomas, Thank you so much for your glowing review! We're delighted you found our website convenient and enjoyed our excellent selection of gift items. Your feedback truly inspires us to keep enhancing our offerings. Looking forward to welcoming you back soon! Best wishes, Tom

Posted 4 months ago

“Very efficient service. Have ordered two hampers this year and previous years too. Recipients were very happy with products received. Thanks.”

Helpful Report

Posted 4 months ago

Hello Oliver, Thank you for your fantastic review! We're thrilled that you've had such a positive experience with our hampers over the years. It’s great to know that the recipients enjoyed their gifts. Your continued support means the world to us! Best wishes, Tom

Posted 4 months ago

“We live in the US and have relatives in the UK. 123 Hampers made it easy to select and purchase food gifts. The company actually understand trans-national marketing and sales. We have had nightmares with other online companies. I recommend 123 Hampers as a convenient and stress-free way to purchase food gifts for the UK.”

Helpful Report

Posted 4 months ago

Hello Myra, Thank you for your wonderful review! We're thrilled to hear that you found our service convenient and stress-free for sending food gifts to the UK. Best wishes, Tom

Posted 4 months ago

“No. I only wanted to buy a hamper. Did not want to have to set up an account or receive a load of emails from you. I might have missed a tick box somewhere & will unsubscribe if that is the case. You have a load of questions below & the answers given are irelevant.”

Helpful Report

Posted 4 months ago

Hello Tim, Thank you for your feedback! We're sorry to hear that the account setup and emails were unexpected for you. We aim to enhance your shopping experience, but we understand this can be frustrating. We'll take your comments into consideration as we continually work on streamlining our processes. If you have any further concerns, please feel free to reach out. Best regards, The 123 Hampers Team

Posted 4 months ago

“Great hampers and so easy to order”

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Posted 4 months ago

Hello Ann, Thank you for the amazing review! We're so glad you found the ordering process easy and enjoyed our hampers. Your feedback truly motivates us to keep providing the best experience for our customers. We look forward to seeing you again soon! Best wishes, Tom

Posted 4 months ago

“Chosen hampers were exactly as described and arrived promptly. Can't fault the service they provide.”

Helpful Report

Posted 4 months ago

Hello Pat, Thank you so much for the wonderful review! We’re delighted to hear that the hampers met your expectations and arrived promptly. Your kind words about our service mean a lot to us. We can't wait to welcome you back for your next order! Best wishes, Tom

Posted 4 months ago

“Excellent service, delivered as requested, highly recommend”

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Posted 4 months ago

Hello Robert, Thank you for the fantastic review! We're so pleased to hear that you had a great experience with our service and that everything was delivered as requested. Your recommendation means a lot to us, and we look forward to serving you again in the future! Best wishes, Tom

Posted 4 months ago

“Lots of choice, found one in the right price range that fitted with my needs”

Helpful Report

Posted 4 months ago

Hello, Thank you for the great review! We're thrilled to hear that you found the right hamper among our wide selection and that it fit perfectly within your budget. Your satisfaction is our priority, and we’re here to help anytime you need. We look forward to serving you again soon! Best wishes, Tom

Posted 4 months ago

“This was the first time I used 123 Hampers, and I found their website easy to use, with a good range of products. I also had a question for the team, and they replied by email within a few minutes - really impressive. Thank you”

Helpful Report

Posted 4 months ago

Hello Michael, Thank you for the fantastic review! We’re so pleased to hear that you found our website easy to navigate and enjoyed our range of products. It’s great to know our team was able to assist you quickly as well. Your feedback is greatly appreciated, and we look forward to having you back with us soon! Best wishes, Tom

Posted 4 months ago

“Website kept flitting around, had to keep redoing it! perhaps it was busy but slightly irritating. Hamper looks great though and with discount, excellent value.”

Helpful Report

Posted 4 months ago

Hello Judy, Thank you for your feedback! We're sorry to hear that you experienced some issues with the website; we know how frustrating that can be. However, we’re glad to hear you loved the hamper and found it to be a great value with the discount. Your comments help us work towards a better user experience, and we truly appreciate your support. Best wishes, Tom

Posted 4 months ago

“Fabulous hampers fabulous service”

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Posted 4 months ago

Hello Stephen, Thank you for the wonderful review! We're delighted to hear that you love our hampers and service. Your feedback means a lot to us, and we're here to ensure you have a fantastic experience every time. We can't wait to serve you again soon! Best wishes, Tom

Posted 4 months ago

“The recipient was very pleased with the hamper. Arrived on time.”

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Posted 4 months ago

Hello Raymond, Thank you for the awesome review! We're so glad to hear that the recipient was pleased with the hamper and that it arrived on time. Your kind words mean a lot to us, and we can't wait to help you again in the future! Best wishes, Tom

Posted 4 months ago

“Hi. I think the website is very easy and quick to use. Clear what is required of you too. No stress invovled really. Keep it up!”

Helpful Report

Posted 4 months ago

Hello Mark, Thank you for your kind words! We're thrilled to hear that you found our website easy to use and stress-free. Your positive feedback motivates us to keep improving and delivering the best experience possible. We look forward to serving you again soon! Best wishes, Tom

Posted 4 months ago

“I had high hopes for my experience with this company based on their positive reviews, but my recent encounter has been nothing short of disgraceful! I ordered a hamper (not this order) intended as a Christmas gift, but it was delivered to the wrong address. Despite the unfortunate error, I reached out to customer service to resolve the situation. All I asked was for the hamper to be resent to my correct address, and I even offered to pay for the additional postage to ensure no one would be out of pocket. Unfortunately, this option was not provided, and I was met with excuses rather than a solution (disgusting customer service) The representative I communicated with seemed unable to grasp the importance of this situation, especially given that it’s meant for the holiday season. To make matters worse, the hamper had already been returned to their facility, yet they were unwilling to simply resend it to me at my correct address. What’s more, the lack of accountability and customer care in handling this situation is shocking. It's disheartening to see a company that does not prioritise customer satisfaction, especially during a time meant for giving and celebration. Commically I was offered £15 credit, as a good will gesture (according to Hampers 123) when I spent £65 on a luxury hamper to be delivered, I am not sure how they believe to be acceptable and quite frankly direspectful! I strongly advise potential customers to think twice before purchasing from this company, as my experience suggests a serious lack of customer service and attention to detail. Save yourself the hassle and frustration!”

Helpful Report

Posted 4 months ago

Hello Lloyd, Thank you for taking the time to leave a review. We are deeply sorry to hear about the challenges you faced with your order. We understand how important it is for gifts to arrive correctly and on time, especially during the holiday season, and we regret not meeting your expectations in this instance. Our website states that we cannot be held responsible for incorrect or incomplete addresses. We rely on our customers to provide the correct and complete address to ensure successful and accurate delivery. I would also like to apologise for any disappointment caused by the outcome of this and that our team was unable to provide a satisfactory resolution. Warm regards, Katie

Posted 4 months ago

123 Hampers is rated 4.8 based on 9,915 reviews