123 Flowers Reviews

Name: 123 Flowers
Address: 123 Flowers, Prestige Gifting Ltd, E Mill Dean Clough, Halifax
Rating: 4.66

4.7 Rating 12,974 Reviews

93 %

of reviewers recommend 123 Flowers

4.7

Based on 12,974 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 93%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.7 out of 5
Returns & Refunds
Refunds Process	Difficult

Visit Website

Phone:

0800 023 8980

Email:

enquiries@123-flowers.co.uk

Location:

123 Flowers, Prestige Gifting Ltd, E Mill Dean Clough
Halifax
HX3 5AX

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123 Flowers 5 star review on 20th December 2024

E Storm-Petersen

123 Flowers 5 star review on 6th March 2024

4 Gallon Road

123 Flowers 5 star review on 29th January 2024

I Brown

123 Flowers 1 star review on 24th January 2024

751

Anonymous

Anonymous // 01/01/2019

Filter: Rated 3 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Easy to use web site. Not seen the flowers yet as only just ordered them. Shame web site doesn’t seem to accept Apple Pay ?? Had to use an alternative payment. Let’s see if the flowers arrive on time as promised.”

Helpful Report

Posted 2 weeks ago

Hello Elizabeth, Thank you for your review! We're glad you found our website easy to use. We will look into the issue with Apple Pay, thank you for bringing this to our attention. We hope the flowers arrive on time and that they are enjoyed. Best, The 123 Flowers Team

Posted 2 weeks ago

“Summary of bill is wrong - it should be 19.99, not 24.99. Please arrange refund. Thanks”

Helpful Report

Posted 1 month ago

Hello Nigel, Thank you for your review. I have checked your order and can see that you added a vase to it which is £4.99. Our customer service team has also responded to your email this morning. I do apologise for any confusion or inconvenience caused. Best wishes, Katie

Posted 1 month ago

“Disappointing Experience. I recently ordered flowers for my wife’s birthday, expecting a beautiful arrangement as shown in the picture. Unfortunately, I was really disappointed. I ordered the medium-sized bouquet, but it didn’t even come close to what was advertised. The arrangement looked much smaller and less vibrant than the one shown online. Given that I paid a premium price, I was expecting something much more impressive. It was a letdown, especially since it was for such an important occasion. I would think twice before ordering again.”

Helpful Report

Posted 1 month ago

Hello Michael, Thank you for taking the time to share your thoughts with us. I'm truly sorry to hear that the flower arrangement did not meet your expectations, especially on such a significant occasion as your wife’s birthday. It's always our aim to deliver beautiful blooms that reflect what’s shown on our website. If not done already, please could you send us a birds-eye view image of the bouquet to enquiries@123-flowers.co.uk with your order number and 'REVIEW' in the subject line, so we can look into this for you. Best wishes, Katie

Posted 1 month ago

“Flowers are beautiful but annoyingly arrived a day late”

Helpful Report

Posted 2 months ago

Hello Tracey, Thank you for your feedback. I'm pleased to hear that you found the flowers beautiful, but I'm sorry to learn about the delay in delivery. We understand how disappointing it can be when expectations aren’t met, especially with timing. Your comments are important to us, and we'll use them to improve our delivery process. We hope to serve you better in the future. Best regards, The 123 Flowers Team

Posted 1 month ago

“Just a heads up to anyone who, like me, send flowers for an occasion and then has to change the date (just one hour after ordering) and/or the message. They say that once the delivery note has been issued they cannot change anything. Very strange in this computerised day and age, but there you go. Not a good service move but I hope the flowers are nice. (My friend was having surgery which was suddenly cancelled so i wanted to change the date of delivery)”

Helpful Report

Posted 2 months ago

Hello, Thank you for sharing your thoughts with us. I'm sorry to hear about the challenges you faced with changing the delivery date and message so soon after placing your order. We understand how important it is to accommodate last-minute adjustments, especially for significant occasions. Your feedback is very important to us as we aim to improve our processes. We hope that when your flowers arrive, they bring joy and brighten your friend's day. Best wishes, The 123 Flowers Team

Posted 2 months ago

“Not what I expected, ordered the large size, arrived a day late and looked so much smaller than what I would expect for the large size”

Helpful Report

Posted 4 months ago

Hello Gail, Thank you for your feedback, and I’m sorry to hear that your experience did not meet your expectations. We understand how important it is for the size and timing to match what you ordered. Your concerns are valid, and we appreciate you bringing this to our attention. I will relay this to the appropriate department. Warm regards, Katie

Posted 4 months ago

“Always found 123 flowers to be good quality and have good delivery, however make sure to check your cart as I’ve just had massive trouble trying to order flowers due to it automatically adding £5 pralines to the order without warning (only noticed when the checkout price was massively high). Seems like the website was trying to get me to spend more money without warning. Customer service responded quickly but with no solution that anyone wouldn’t have already done. A delete add on button should be made available on the website due to situations like this.”

Helpful Report

Posted 1 year ago

Hello Tomoaki, Thank you for your feedback regarding the website. We are sorry for any inconvenience caused while placing your order with us. Our aim is to provide a stress-free order process for our customers, so this is disappointing to hear. I will feed this back to our team. Warm regards, Rosie

Posted 1 year ago

“Good website easy to use”

Helpful Report

Posted 1 year ago

Thank you so much for taking the time to share your feedback about your experience with 123 Flowers. We truly appreciate your input and value you as a customer. Once again, thank you for choosing 123 Flowers and for your thoughtful feedback. We truly appreciate your continued support. Warm regards, Katie 123 Flowers Team

Posted 1 year ago

“A nightmare site. Should have taken me a few minutes, but took considerably longer. Pralines, at £4.99, kept being added to my order and I kept restarting the whole process to get rid of them. I had to click the arrow to physically go down list and remove them. Shame on you, if you do this deliberately to get a further sale, hoping customers won't notice.”

Helpful Report

Posted 1 year ago

Hello Sheila, Thank you for your feedback regarding the website. We are sorry for any inconvenience caused while placing your order with us. Our aim is to provide a stress-free order process for our customers, so this is disappointing to hear. I will feed this back to our team. Warm regards, Tom

Posted 1 year ago

“Flowers well wrapped in beautiful box for any occasion , The flowers were beautiful when arrived , I look well after flowers at any time as I love them but unfortunately the roses didn’t last very long had to throw them out within 2 days after delivery , I rate this 3 Stars, tried to send photo but not letting me! ⭐️⭐️⭐️”

Helpful Report

Posted 1 year ago

Hello Hazel, Thank you so much for taking the time to review 123 Flowers. We are very sorry to hear that the roses didn't last very long after the bouquet was delivered. This is disappointing to hear and I will feed this back to our Florist Manager. Warm regards, Rosie

Posted 1 year ago

“The app needs looking at as difficult to progress from adding the chocolate screen on iPhone- v frustrating- nearly used another provider.”

Helpful Report

Posted 1 year ago

Hello Sonia, Thank you for your review. I will raise this with our development team for this to be looked into. Best wishes Rosie

Posted 1 year ago

“Process was a pain, no free delivery offered for only Saturday. So contacted CS no help, so opted for Friday as it was cheaper just to find out you can change the delivery again at checkout and get free delivery for Saturday (CS stated I had to go for Sunday for free delivery). Started a nightmare gonna have to be special to change my mind”

Helpful Report

Posted 1 year ago

Hello Roy, Thank you for taking the time to leave us some feedback. We are very sorry for any frustration or inconvenience caused on this occasion. Warm regards Tom

Posted 1 year ago

“Website is very confusing as you need to untick boxes to make it the price you state ? Free postage ? It doesn't happen ?”

Helpful Report

Posted 2 years ago

Hello Tina, thank you for your review. I am very sorry for any disappointment or inconvenience caused while using our services on this occasion. I have located your email and can see that our customer support department has advised further on this. Warm regards Tom

Posted 2 years ago

“Rather difficult to place my order, very frustrating to say the least. I hope the flowers arrive on time ie 1st September.”

Helpful Report

Posted 2 years ago

Hello Norma, Thank you for your review, we do apologise you were finding it difficult to navigate around our website. If you are struggling to place an order please don't hesitate to contact in by telephone and one of our friendly customer service members will be happy to help you place your order for you. Warm regards Katie

Posted 2 years ago

“Ordered a bouquet for my friends birthday including a vase. The flowers were very poor and not many of them and the vase was missing from the delivery. My friend was very disappointed as was I. All I was offered was a £10 voucher £4.99 for the vase. I shall never buy another flower from this company again. I wouldn’t give them any Stars”

Helpful Report

Posted 2 years ago

Hello, Thank you for your review, we are sorry to hear the vase was missing on arrival. I have managed to locate your order and we can see that one of our customer support team members and yourself have resolved the issue. Warm regards Tom

Posted 2 years ago

“easy to order and hope they arrive on time”

Helpful Report

Posted 2 years ago

Hello, Thank you for your review, we are grateful to hear you found our website easy to place your recent flower order at 123_flowers. Warm regards Katie

Posted 2 years ago

“Quick way to order & luckily it was free delivery, for a change. Tks 123 x”

Helpful Report

Posted 3 years ago

“Delivery was good but the flowers look a little old already”

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Posted 3 years ago

“It took me a long time to get past the billing part.”

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Posted 3 years ago

“complicated too many passwords”

Helpful Report

Posted 3 years ago

123 Flowers is rated 4.7 based on 12,974 reviews