123 Flowers Reviews

Name: 123 Flowers
Address: 123 Flowers, Prestige Gifting Ltd, E Mill Dean Clough, Halifax
Rating: 4.66

4.7 Rating 12,975 Reviews

93 %

of reviewers recommend 123 Flowers

4.7

Based on 12,975 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 93%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.7 out of 5
Returns & Refunds
Refunds Process	Difficult

Visit Website

Phone:

0800 023 8980

Email:

enquiries@123-flowers.co.uk

Location:

123 Flowers, Prestige Gifting Ltd, E Mill Dean Clough
Halifax
HX3 5AX

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123 Flowers 5 star review on 20th December 2024

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123 Flowers 5 star review on 6th March 2024

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123 Flowers 5 star review on 29th January 2024

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123 Flowers 1 star review on 24th January 2024

751

Anonymous

Anonymous // 01/01/2019

Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Flowers came quickly but are crazily overpriced and look absoultey nothing like the photol. Would recommend buying in person instead.”

Helpful Report

Posted 1 week ago

Hello, Thank you for taking the time to share your thoughts with us. I'm sorry to hear that the flowers did not meet your expectations in terms of appearance and pricing. We aim to provide lovely arrangements that align with our photos, and it's disappointing to learn that this wasn't the case for you. Your feedback is invaluable and helps us enhance our service. Best wishes, Tom

Posted 1 week ago

“So very disappointing to see what arrived in post compared to picture. Looked like garage forecourt quality. Not even close to the picture this was a replacement for the first bunch that arrived nearly dead and again not at all a match so we had hoped for better. At least with garage flowers you can see what you’re buying for a 5th of the cost . MUST DO BETTER 123 flowers. I gave you 2 stars for delivery which went well”

Helpful Report

Posted 1 month ago

Hello Esther, Thank you for sharing your feedback. I’m genuinely sorry to hear that the flowers you received did not meet your expectations and that you experienced disappointment not once, but twice. It’s certainly upsetting when our products don't align with what is featured and I fully understand your frustration. While I’m glad to hear that the delivery went smoothly, I regret that the quality of the flowers did not reflect the care we strive to put into our offerings. We indicate on our website that this bouquet is delivered in bud form to ensure the flowers remain fresh for as long as possible. Best wishes, Tom

Posted 1 month ago

“Placed my order. Told I would receive a confirmation email when it was despatched. Never did. Didn't know who was delivering it and had no way of tracking it. Flowers were delivered. But I had no clue they had been. Found them under my garden table a week later. And they said it was because I didn't leave a phone number. But my number was on my account. Even though they said I'd receive an email. Wasted my money. Poor service. Will not use again. Only gave 2 stars because they actually did get delivered. Not happy. This was a Xmas present for my wife. Straight in the bin.”

Helpful Report

Posted 2 months ago

Hello Michael, Thank you for sharing your experience, and I truly apologise for the frustrations you faced with your order. It's dissatisfying that you did not receive the confirmation email and ended up finding the flowers days later. Your feedback about the lack of communication regarding delivery is invaluable, and we will certainly look into this to improve our service. I understand how disappointing this was, especially as it was a special gift for your wife. We are committed to ensuring better experiences for our customers, and your comments will help us make the necessary changes. Kind regards, Tom.

Posted 2 months ago

“My sister sent me flowers for my birthday, the shimmering pink bouquet. It came by royally mail, I must admit well packed but the flowers had already started to droop and not as many as shown in the advert, I told her they were beautiful so aas not to disappoint. But they weren't. I would never use 123 flowers.”

Helpful Report

Posted 2 months ago

Hello Christine, Thank you for taking the time to share your feedback. I’m very sorry to hear that the pink bouquet did not meet your expectations, especially on your birthday. We strive to ensure all our flowers arrive in perfect condition and match what is advertised, and I regret that we fell short in your case. If not done already, please send us some images of the bouquet to enquiries@123-flowers.co.uk with your order details and 'REVIEW' in the subject line and we can look into this for you. Best wishes, The 123 Flowers Team

Posted 2 months ago

“Delivery was on time a d easy to order. Great to be able to add a personalised card but the bouquet that arrived was very disappointing and not as pictured on this website. It had much fewer flowers and colours than shown. As it was a birthday present for my mum as I couldn't make it to see her on her actual birthday, I sadly won't be trusting this flower service again.”

Helpful Report

Posted 4 months ago

Hello, Thank you for your review. I'm sorry to hear that your experience with us didn't meet your expectations. It’s disheartening to learn that the bouquet received did not match what was pictured on our website, especially for such a special occasion as your mum's birthday. We understand how important it is to deliver not just flowers, but also joy and thoughtfulness in your gift. Your feedback is crucial as we continuously strive to improve our services and the quality of our products. Best wishes, Rosie

Posted 4 months ago

“Very disheartened to see the “large” arrangement that was sent for my sisters milestone birthday. The only thing large about it was the container it arrived in. Delivery date was confirmed for the 7th & delivered on the 8th when she wasn’t even there, and there was no communication to advise that 7th delivery was problematic. What was shown was not what was delivered. Would not use again nor would I recommend.”

Helpful Report

Posted 11 months ago

Dear Trudy, thank you so much for taking the time to share your feedback about your experience with 123 Flowers. We sincerely appreciate your honesty and want to apologise for the disappointment you faced with the arrangement that was sent for your sister's milestone birthday. Due to the distance between the delivery address and our distribution centre, it can sometimes take extra time in transit, as we do advise on our website. I am very sorry for this and for any disappointment caused on this occasion. Once again, we apologise for any frustration this may have caused and thank you for bringing it to our attention. Best regards, Rosie

Posted 11 months ago

“The flowers are lovely but the website is eratic and unreliable. It has taken me a long time to place this order which is unneceassary and unhelpful.”

Helpful Report

Posted 2 years ago

Hello Gillian, thank you for your review. We are sorry to hear that there were some issues while you were placing your order with us. I will feed this back to our IT department to be looked into. Best wishes Katie

Posted 2 years ago

“After placing my order, website offered me £7.50 off my next order. I have one here which website will not accept so what is the point of sending me another one????? Not happy!!”

Helpful Report

Posted 2 years ago

“Never got the discount coupon on time hence could bot avail it”

Helpful Report

Posted 3 years ago

“Flowers were poor compared to what was advertised and ordered large bunch and they are anything but large and some flower look like there past there best”

Helpful Report

Posted 3 years ago

“I don't know what the flowers were like as they were sent to a friend. However I did not receive the email that was supposed to tell me that they had been delivered.”

Helpful Report

Posted 3 years ago

“I was very disappointed with the flowers id purchased for my mum. The bunch was alot smaller than i Expected to say it was supposed to be a large bunch. Not worth what i paid for at all I also thought they were going to be hand delivered via courier, this was not clear when i ordered them online, instead there were delivered by our postman in a box. The website looks great and inviting but unfortunately failed to match or meet expectations Im sorry to say i will not be ordering from 123 flowers again. Thanks”

Helpful Report

Posted 3 years ago

“I ordered flowers for my daughter birthday flowers was awful very sparse, my daughter complained photo to show arrangements are nothing like the ones that arrived, fair to company they did offer replacement but daughter asked for plant instead which is to be delievered today hopefully”

Helpful Report

Posted 3 years ago

“The flowers were purchased for my mum’s birthday. Very disappointing for the value for money. Some of the flowers did not arrive fresh and after 24hours looked like they had died already”

Helpful Report

Posted 3 years ago

“I found the service to be poor, I did not get an email to confirm they’d be delivered, then when I sent an email asking if that, no reply, I then had to wait over 20mins to speak to someone via the chat on their website to be told they can’t confirm delivery if you choose free delivery, I had to contact the person to check which ruined the surprise, really unimpressed and wouldn’t use again”

Helpful Report

Posted 3 years ago

“Order the flowers for my mum for mother's Day very poor quality of flowers”

Helpful Report

Posted 3 years ago

“Unfortunately the flowers have not been delivered yet. They were due yesterday but still waiting. I will not give a negative review yet but will only wait one more day.”

Helpful Report

Posted 3 years ago

“A lot of the flowers were drooping dying and not acceptable. So disappointed as they were for my 86 year old Mum, for Mother's day. There were far less flowers than advertised.”

Helpful Report

Posted 3 years ago

“Flowers were half dead and small. Not worth price. Great service and wanted to support small business but didn’t meet my standard for what I paid. X”

Helpful Report

Posted 3 years ago

“The flowers were ok not really worth the money and it was supposed to come with free vase which wasn’t in box”

Helpful Report

Posted 3 years ago

123 Flowers is rated 4.7 based on 12,975 reviews