123 Flowers Reviews

Name: 123 Flowers
Address: 123 Flowers, Prestige Gifting Ltd, E Mill Dean Clough, Halifax
Rating: 4.66

4.7 Rating 12,974 Reviews

93 %

of reviewers recommend 123 Flowers

4.7

Based on 12,974 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 93%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.7 out of 5
Returns & Refunds
Refunds Process	Difficult

Visit Website

Phone:

0800 023 8980

Email:

enquiries@123-flowers.co.uk

Location:

123 Flowers, Prestige Gifting Ltd, E Mill Dean Clough
Halifax
HX3 5AX

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123 Flowers 5 star review on 20th December 2024

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123 Flowers 5 star review on 6th March 2024

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123 Flowers 5 star review on 29th January 2024

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123 Flowers 1 star review on 24th January 2024

751

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Ordered what looked like a lovely bunch of flowers in the photo. What i recieved was a bouquet of fillers and 3 flowers to which 1 was broken. Emailed the company to say they are the same flowers as I ordered. Will upload pictures so you can make you own judgement but they are not the same. DO NOT WASTE YOUR MONEY. BUY ELSEWHERE.”

Helpful Report

Posted 3 hours ago

“I ordered some flowers from you and they were not worth the money they did look like the pictures on your website”

Helpful Report

Posted 7 hours ago

Hello Janet, I’m truly sorry to hear that your flowers didn't meet your expectations. We strive to ensure that what you see on our website is reflected in the arrangements we deliver. The image shown on the website is a medium size as stated in the description. As you purchased the standard size, there are fewer stems in this. Please also note the flowers are still in bud. Best wishes, Tom

Posted 4 hours ago

“I ordered flowers for my friend in another city, received a confirmation of the order and did not worry anymore. the order was supposed to arrive on 8 March, but as it turned out, I checked my mail later and saw a letter that my order was delayed as a fraud, it is not clear for what reason? after that, my person was on holiday and surprise on her birthday was ruined. The customer service is generally terrible, they don't care about their customers At all. I don't recommend this horrible place to anyone”

Helpful Report

Posted 2 days ago

Hello Liudmyla, I truly apologise for the distress caused by the delay and our customer service response. It's disheartening to hear that your thoughtful surprise didn't go as planned, and I understand how important these occasions are. We are continuously working to improve our systems and communication to ensure a better experience for our customers. Best wishes, Tom

Posted 1 day ago

“I ordered flowers for a friend who is poorly they should have arrived Saturday however they use Royal Mail for delivery who sent the flowers to the wrong depot so they arrived yesterday (Sunday) completely wrecked I would advise never to use this company !!!”

Helpful Report

Posted 2 days ago

Hello, I sincerely apologise for the experience you've had with your order. It's disappointing to hear that the flowers arrived damaged due to delivery issues, and I understand your frustration. We strive to provide reliable service and your feedback is invaluable for us to address these concerns. I can see an order has been arranged for delivery. Best wishes, Tom

Posted 1 day ago

“Terrible service. Flowers ordered for a loved one's birthday never arrived although order was placed 2 days in advance. Why do you even offer 'next day delivery' when you can't even process an order that was placed 2 days in advance. Extremely disappointed and I am entitled to a refund. I will never use this florist again!!!”

Helpful Report

Posted 5 days ago

Hello Radhika, Thank you for taking the time to leave a review. Due to the distance between the delivery address and our distribution centre, it can sometimes take extra time in transit, as we do advise on our website. I am very sorry for this and for any disappointment caused on this occasion. I can also see you did select free delivery. We state on the website that this can take 1-2 extra working days in transit. Best wishes, Rosie

Posted 1 day ago

“Completely wrong flowers delivered to me. I ordered pink and red flowers and I was delivered 4 small white flowers that are damaged and broken. Also the delivery was late”

Helpful Report

Posted 6 days ago

Hello Cillian, I'm really sorry to hear about the mix-up with your order and the issues you experienced with the delivery. We want to make sure that our customers receive the correct arrangements in perfect condition, and I apologise for falling short in your case. Your feedback is crucial for us to understand where we can improve. I can see that this has been resolved with our team. Best regards, Tom

Posted 6 days ago

“I paid £56.00 for flowers and chocolates that were delivered late and refused, and didn’t receive any compensation. So don’t believe that the expected delivery date on the order is the date that you will get them.”

Helpful Report

Posted 1 week ago

Hello Clifford, Thank you for sharing your experience with us. I sincerely apologise for the inconvenience caused by the delayed delivery. I can see that you selected free delivery, which may take longer in transit. Additionally, due to the distance between the delivery address and our distribution center, deliveries can sometimes take extra time, as mentioned on our website. Best wishes, Tom

Posted 1 week ago

“Flowers didn’t arrive. I ordered flowers for my wife’s birthday, and they weren’t delivered to the hotel we stayed in for the night. I contacted them this morning, to try and see if they could resend them to our house, as we’re not at the hotel anymore, and their suggestion was that I drive a 400 mile round trip to pick them up from the hotel!”

Helpful Report

Posted 1 week ago

Hello Russ, Thank you for reaching out and sharing your experience. I'm truly sorry to hear that the flowers did not arrive on your wife’s special day. I understand how disappointing this must have been, especially given the circumstances. Our goal is to provide excellent service and beautiful arrangements, and I regret that we didn’t meet that standard for you. I appreciate your feedback, as it helps us to improve. Best wishes, Tom

Posted 1 week ago

“Ordered a pink arrangement for £25 got a white arrangement smaller than the medium I paid for. Customer service useless.i have passed this onto PayPal to try and get some sort of refund as I have had to buy more flowers 😡”

Helpful Report

Posted 1 week ago

Hello Linda, Thank you for taking the time to express your concerns. I'm really sorry to hear that your experience did not meet your expectations and that you encountered difficulties with our customer service. It's always our goal to deliver the correct arrangement, and I understand how frustrating it can be when that doesn’t happen. We always try to use the exact flowers as our pictures, but on some occasions, substitutes may have to be made, as we advise on each product page and in the terms and conditions. Best wishes, Tom

Posted 1 week ago

“I ordered a bunch of flowers beautiful on website Recipient sent photo to say thank you and I’m horrified”

Helpful Report

Posted 1 week ago

Hello Kathy, Thank you for taking the time to share your concerns. I'm truly sorry to hear that the flowers you received did not match your expectations based on our website. We aim to provide stunning arrangements, and I understand how disappointing it can be when the delivered product falls short. Your feedback is invaluable to us, and we appreciate you bringing this to our attention. I can see that our customer service team is awaiting your reply to look into this. Best wishes, Tom

Posted 1 week ago

“I brought the my sister in law a bouquet for her birthday which were ordered Monday 18th, arrived Tues 19th and the majority of the flowers were dead will never order again”

Helpful Report

Posted 2 weeks ago

Hello Miss Rogers, Thank you for sharing your feedback. I'm truly sorry to hear that the bouquet you received was not up to standard and that your sister-in-law’s birthday was affected by this. We aim to provide fresh and beautiful flowers, and it’s disappointing to know we missed the mark. Your comments are valuable and will help us enhance our quality moving forward. If not done already, please send us some images of the bouquet to enquiries@123-flowers.co.uk with your order number and 'REVIEW' in the subject line. Warm regards, Tom

Posted 2 weeks ago

“Terrible place, do never buy!!! Ordered a bouquet of flowers for my nan as we had just lost my great uncle. They turned up and they’re half dead, and look absolutely terrible! From what is shown on their website to what you receive, never order from here!! STAY AWAY”

Helpful Report

Posted 3 weeks ago

Hello Jake, Thank you for your feedback, and I'm genuinely sorry to hear about your experience. It's heartbreaking to know that the flowers you received didn't meet your expectations, especially during such a difficult time. We strive to provide beautiful arrangements and appreciate your input to help us improve our service. Take care, Tom

Posted 3 weeks ago

“Delivered 2 days late. Flowers delivered looked nothing like picture on my confirmation of order . Customer services no help just repeated company policy which does help in individual cases. Following up complaint to consumers association as this company need to be reported”

Helpful Report

Posted 3 weeks ago

Hello, Thank you for taking the time to leave a review. I am very sorry to hear that you felt that the flowers did not resemble the images online and I do apologise for any upset this has caused. We are incredibly sorry for any disappointment caused while contacting our customer support team on this occasion. This certainly isn't our intention! Kind regards, Tom.

Posted 3 weeks ago

“Ordered bunch of flowers. Paid extra for more flowers. What arrived was embarrassing. 3 roses and a few stems of little flowers still to bud. Contacted customer service who said that was the bunch I ordered and they won’t be doing anything about it. Don’t waste your time ordering from this site. What arrives is nothing like what the images are online. Total rip off!”

Helpful Report

Posted 3 weeks ago

Hello, I appreciate you sharing your experience with us. I’m truly sorry to hear that the flowers you received did not meet your expectations and that you felt embarrassed by the arrangement. It's disappointing to know that you felt the service was unsatisfactory as well. Your feedback is valuable and will help us improve in the future. Thank you for bringing this to our attention. Best, Katie

Posted 3 weeks ago

“Dreadful flowers , I was embarrassed , if it actually let me add photos I would have!!”

Helpful Report

Posted 3 weeks ago

Hello Jane, I appreciate you taking the time to share your thoughts. I'm truly sorry to hear that the flowers did not meet your expectations and that it left you feeling embarrassed. We aim to provide beautiful arrangements, and it's clear we fell short in your case. Your feedback is essential to us, and we will be addressing this issue to ensure improvements. Thank you for letting us know. Warm regards, Katie

Posted 3 weeks ago

“I ordered my boyfriend flowers for Valentine's Day- on the website/login it showed it would arrive on time, but from their end it showed the 15th for some reason- I asked for help multiple times and for them to fix their error as it was on their end but they insisted that I was wrong despite me sending multiple pictures and evidence that it was to be delivered on the 14th. Customer service wasn’t helpful and refused to help me or correct their mistake. We won’t ever order from here again. I’ve never had such a disappointing experience. The bouquet was expensive and they couldn’t even deliver it on time.”

Helpful Report

Posted 3 weeks ago

Hello, Thank you for taking the time to leave your feedback. I'm really sorry to hear about the confusion with your order and the frustration you experienced with our customer service. This is certainly not the level of service we strive to provide, especially for such an important occasion. Warm regards, Katie

Posted 3 weeks ago

“Ordered flowers to be delivered on 14th February ordered these on 30th January wished I never bothered. For the money I paid may aswell gone to Tesco or something and got more the money very small looks big on the picture but very tiny in real life received confirmation of the order but never received an email to say they've been dispatched so ended up buying some on my way home from work and my wife preferred the ones I got on the way home to what was delivered simply because there was more and it was half the price. Completely a waste of money and never ordering from here again”

Helpful Report

Posted 3 weeks ago

Hello, Thank you for sharing your experience. I'm truly sorry to hear that the flowers did not meet your expectations both in size and in quality. We aim to provide a delightful experience for our customers, especially on such special occasions. Your feedback about the order confirmation and dispatch notifications is important to us, and I apologize for any inconvenience it caused. We’d appreciate the chance to learn more about your experience to help us improve. Best wishes, Katie

Posted 3 weeks ago

“I ordered the Peruvian Lily & Rose for my mothers birthday, the bouquet that I picked looked great on the website but I was absolutely shocked by what was delivered. What was delivered looked nothing like what I ordered, most of the roses were damaged. I would not recommend using them.”

Helpful Report

Posted 3 weeks ago

Hello, Thank you for taking the time to share your thoughts. I'm really sorry to hear that the bouquet you received did not match your expectations and that there were issues with the roses. This is certainly not the experience we aim to provide, especially for such a special occasion. We do advise on the website that the image shown is a medium size. As you purchased the standard size, there are fewer stems. Best wishes, Katie

Posted 3 weeks ago

“Customer service rubish”

Helpful Report

Posted 3 weeks ago

Hello, Thank you for your feedback. I'm sorry to hear that you had issues with our customer service. We strive to provide excellent support to all our customers and it's clear we missed the mark here. We take your concerns seriously and would love the opportunity to address this matter. Please reach out to us directly at enquiries@123-flowers.co.uk, so we can assist you further. Warm regards, Katie

Posted 3 weeks ago

“Ordered a bunch of flowers for my mums 60th. Didn’t get what I expected in the pictures! Half the amount shown and they look half dead already! PICTURES MISLEADING, OVER PRICED!”

Helpful Report

Posted 1 month ago

Hello, Thank you for your feedback. I'm truly sorry to hear that your experience did not meet your expectations and that the flowers you received were not as depicted in our images. We understand how disappointing this can be, especially for a special occasion like your mum's 60th birthday. Please note that we do show a medium size bouquet on our website as advised in the description. As you purchased the standard size, there are fewer stems in the bouquet. Warm regards, Katie

Posted 1 month ago

123 Flowers is rated 4.7 based on 12,974 reviews