123 Flowers Reviews

Name: 123 Flowers
Address: 123 Flowers, Prestige Gifting Ltd, E Mill Dean Clough, Halifax
Rating: 4.67

4.7 Rating 12,899 Reviews

94 %

of reviewers recommend 123 Flowers

4.7

Based on 12,899 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 93%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.7 out of 5
Returns & Refunds
Refunds Process	Difficult

Visit Website

Phone:

0800 023 8980

Email:

enquiries@123-flowers.co.uk

Location:

123 Flowers, Prestige Gifting Ltd, E Mill Dean Clough
Halifax
HX3 5AX

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Very Happy with the flowers received and extra happy to hear my order reached in pristine condition adding to the happiness of the special family occasion. The team on chat is extra helpful, very kind and supportive to resolve issues with vouchers, orders etc. Wishing the team to keep growing to bring happiness in everyones life especially when people can't meet but want to be part of the celebration.”

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Posted 1 year ago

Thank you so much, Vandana, for taking the time to leave us such an amazing 5 star review! It's great to hear that your order was delivered in pristine condition and that it contributed to the happiness and joy of your special family occasion. We are so glad that you were extra happy with the flowers you received and that you found our team on chat to be incredibly helpful and kind. We always strive to bring happiness into people's lives, especially during times when they can't meet up, and we are humbled to have contributed to your celebration. Thank you again for your kind words - they mean a lot to us!

Posted 1 year ago

“Your flowers and service were great. Thank you!”

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Posted 1 year ago

Thank you so much for your 5 star rating of 123 Flowers! We really appreciate your kind words and are so pleased that you had a great experience with our flowers and service. Thanks again!

Posted 1 year ago

“Quick and easy service to use Would highly recommend 👌”

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Posted 1 year ago

Thank you so much, Michael, for your 5-star rating of 123 Flowers! We are thrilled that you found our service quick and easy to use and would highly recommend us. Your feedback means a lot to us!

Posted 1 year ago

“Flower review chahiye”

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Posted 1 year ago

Thank you, Ravi, for your 5 star rating of 123 Flowers! We are so glad to hear that you had a great experience with us and are so pleased that you took the time to write a review.

Posted 1 year ago

“Cheaper with better delivery options that other popular companies, and of course the flowers are really nice.”

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Posted 1 year ago

Thank you, Caitlin, for your 4 star rating of 123 Flowers! We really appreciate you taking the time to review us. We're so glad you like our prices and delivery options and that the flowers were enjoyed. Thanks again!

Posted 1 year ago

“very happy with the options available to choose from, and very easy to personalise the card message. Would use this service again.”

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Posted 1 year ago

Thank you so much for your 5 star rating of 123 Flowers! We are so glad that you found our selection of flowers to be satisfactory, and that you feel our card personalisation process is easy and enjoyable. We greatly appreciate your kind words and hope to see you at our shop for future orders!

Posted 1 year ago

“I have sent a few 123 flowers in the last year and all recipients have loved them”

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Posted 1 year ago

Thank you for your amazing 5 star rating of 123 Flowers, Sue! It's great to hear that you've had good experiences with them. I am so thrilled that all the recipients of your 123 Flowers have loved them - that's really awesome news. Thanks again for your great feedback!

Posted 1 year ago

“Iv used this company to send flowers to my sister for a memorial for her son, iv used them to send flowers to cheer up a friend when her son died, and sent another just 2 days ago to my daughter in law for her birthday. The flowers 2 days ago were so bad, they were brown and wilted, and less than 48hours later they are drooping and dead. This is not acceptable, I now understand why my family never sent me any photos of the flowers they received, they didn't want to upset me after me doing something nice and sending flowers, only to find that the flowers they received were also almost dead! I'm sure that it's very upsetting to receive dead flowers on your deceased sons birthday, i feel so bad.I'm attaching photos of the flowers from Saturday 24th june, today is 26th and they are dead! Anyone would expect a bouquet to last for a week at least! The amount of flowers in the "bouquet" is also an absolute joke, (maybe 5dead roses!) I should have brought supermarket flowers,at least they would have been fuller and alive. Apparently my flowers 'would be put together with fresh blooms on the morning of delivery '.... big lie! Im so so disappointed, I will definitely never use your company again, and certainly won't be making anymore recommendations.”

Helpful Report

Posted 1 year ago

Belinda, thank you for sharing your experience and taking the time to provide us with your feedback. We are sorry to hear that the flowers were in an unacceptable state when they were delivered. We apologise for the failure to deliver the fresh bouquet that you ordered and expected. I have located your order and can see that our customer service team has responded to your email and is awaiting your reply to resolve this. Best wishes, Katie

Posted 1 year ago

“Very Good, Great Website, Fast delivery”

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Posted 1 year ago

Thank you very much for your 5-star rating for 123 Flowers! We are thrilled to hear that you think our website is very good and our delivery is fast. Your kind words mean a lot to us, and we thank you for the great feedback.

Posted 1 year ago

“Have used 123 Flowers on a number of occasions now. Flowers are beautiful and are delivered with no issues. Website is easy to access.”

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Posted 1 year ago

Thank you Marisa for your 5 star rating! We appreciate your kind words about our website and flowers. We are delighted that we have been able to provide you with flowers on a number of occasions without any issues. We always strive to make our website easy to access and our flowers beautiful. Thanks again!

Posted 1 year ago

“I ordered flowers for a family member on 14th June, for delivery on 17th June. 123 Flowers failed to deliver and have now (20th June) claimed it was due to my error on the delivery address. I did not make an error, so I can only assume they made the error. I have even provided proof that I did not make an error, but they refuse to accept clear evidence on their own website! I asked for the name and contact details of their MD but was told to email the same email address with FAO Manager on it. Who knows if I'll ever get a response from this bunch but my advise is to never use them.”

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Posted 1 year ago

Hello Ruth, Thank you for your review. We are saddened to hear that you have been experiencing issues with the delivery of your order and we really do apologise for any inconvenience this has caused. I have located your order and contacted you via email. Best wishes, Ellie.

Posted 1 year ago

“I found the ordering process very easy to do in New Zealand. I look forward to seeing a photo of the flowers that I have sent to my sister-in-law in the UK.”

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Posted 1 year ago

Thank you so much for your 5 star rating of 123 Flowers! I'm glad to hear that the ordering process was easy to do in New Zealand. I look forward to seeing a photo of the flowers that I have sent to my sister-in-law in the UK. Your kind words are very much appreciated!

Posted 1 year ago

“Beautiful flowers and great service very reliable.”

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Posted 1 year ago

Thank you so much for your five-star rating of 123 Flowers, Sairah! We really appreciate your appreciation for our flowers and service. We are delighted that you have found our services to be reliable. Best wishes, Katie

Posted 1 year ago

“used this company twice and been very satisfied, would recommend”

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Posted 1 year ago

Thank you so much for your 5 star rating of 123 Flowers! It's great to hear that you've used us twice and have been so satisfied both times. We really appreciate your recommendation and look forward to working with you again in the future!

Posted 1 year ago

“Always order my flowers from here best flowers ever . Just ordered more for mums birthday and can’t wait to get them”

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Posted 1 year ago

Thank you so much for the 5 star rating, Victoria! We really appreciate your kind words about 123 Flowers and it's so wonderful to hear that you always order your flowers from us. We hope your mum's birthday is extra special with these flowers!

Posted 1 year ago

“Flowers well wrapped in beautiful box for any occasion , The flowers were beautiful when arrived , I look well after flowers at any time as I love them but unfortunately the roses didn’t last very long had to throw them out within 2 days after delivery , I rate this 3 Stars, tried to send photo but not letting me! ⭐️⭐️⭐️”

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Posted 1 year ago

Hello Hazel, Thank you so much for taking the time to review 123 Flowers. We are very sorry to hear that the roses didn't last very long after the bouquet was delivered. This is disappointing to hear and I will feed this back to our Florist Manager. Warm regards, Rosie

Posted 1 year ago

“Всё просто супер”

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Posted 1 year ago

“Good service”

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Posted 1 year ago

Hello, Thank you for your kind review. We hope the flowers were enjoyed! Best wishes, Katie

Posted 1 year ago

“The website is easy to use and order. The flowers haven't been delivered yet so I can't comment on the quality.”

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Posted 1 year ago

Thank you so much for your 5-star rating of 123 Flowers! It's great to hear that you found the website easy to use and the ordering process simple. Best wishes, Rosie

Posted 1 year ago

“The flowers were order by my friend to be delivered for my birthday on the 6th June with a card. They arrived on the 8th with the box badly damaged and falling apart so I refused them. My friend was not allowed a refund and on returning home on the 9th there was another box this one intact. On opening them the flowers were already dying and there was no card. They have been thrown in the bin today and I suspect that they are the same flowers that were in the original box. What a dreadful company. Next day delivery rubbish, card rubbish, dreadful flowers don't bother ordering from them.”

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Posted 1 year ago

Hello Rita, We are so sorry to hear about your bad experience with 123 Flowers. We appreciate that you took the time to let us know about this situation and we apologise for all the inconvenience this has caused you. I'm ever so sorry for your experience here and that your replacement did not make this right for you - that's not at all how we'd want to leave you feeling. I will feed this back to our Florist Manager. Warm regard, Tom

Posted 1 year ago

123 Flowers is rated 4.7 based on 12,899 reviews