123 Flowers Reviews

Name: 123 Flowers
Address: 123 Flowers, Prestige Gifting Ltd, E Mill Dean Clough, Halifax
Rating: 4.67

4.7 Rating 12,876 Reviews

94 %

of reviewers recommend 123 Flowers

4.7

Based on 12,876 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 93%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.7 out of 5
Returns & Refunds
Refunds Process	Difficult

Visit Website

Phone:

0800 023 8980

Email:

enquiries@123-flowers.co.uk

Location:

123 Flowers, Prestige Gifting Ltd, E Mill Dean Clough
Halifax
HX3 5AX

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123 Flowers 5 star review on 6th March 2024

4 Gallon Road

123 Flowers 5 star review on 29th January 2024

I Brown

123 Flowers 1 star review on 24th January 2024

123 Flowers 5 star review on 26th May 2023

Z Townsend

750

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“The very best value flowers around !”

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Posted 1 year ago

“Easy,fast and effective love 123 flowers 💐”

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Posted 1 year ago

“Really good place to get your flowers at and a really easy process”

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Posted 1 year ago

“First time buying online for me. Can't express how simple a process 123 flowers made this experience for me. Actually really pleased with myself for managing this, all thanks to 123's guidance. Will definately use again, in fact, reminder logged and set for next occasion. Thank you 123 Flowers x”

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Posted 1 year ago

“I ordered a balloon and it came deflated (completely flat and crinkled). I emailed customer service and was offered a voucher ONLY IF I spend another 30 pounds. Why would I do that? The flowers weren't that great either.”

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Posted 1 year ago

Hello Ash, Thank you for your review. We are so sorry to hear that the balloon you ordered arrived damaged. This is incredibly disappointing to hear and we will be looking into it. We have located your order and can see that a member of our customer support department has contacted our supplier to send a replacement balloon out. Warm regards Tom

Posted 1 year ago

“So far all the flowers I have sent to people from 123 flowers have been excellent”

123 Flowers 5 star review on 18th November 2022

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Posted 1 year ago

“very good service”

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Posted 2 years ago

“I have ordered flowers from 123 several times and for all occasions . Never been appointment . Will continue to use . Always fresh and last a long time Excellent quality”

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Posted 2 years ago

“Decent flowers and service.”

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Posted 2 years ago

“I have been sending flowers for dear sick friend She has been very happy with the flowers all fresh and beautiful Thank you”

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Posted 2 years ago

“Lots of variety and offers on this site but should be cheaper. Wonderful way to express joy.”

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Posted 2 years ago

“Great flowers. Great deal. Recommend groupon vouchers”

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Posted 2 years ago

“Choosing and gifting flowers with 123 Flowers was the best decision of my life!!! Awesome flowers and always on time with the delivery. Thank YOU!!!!”

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Posted 2 years ago

“Lovely flowers at a reasonable price”

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Posted 2 years ago

“Lovely selection and very easy to navigate. Especially like the option to send personalised cards”

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Posted 2 years ago

“We were so excited to send my son's new girlfriend a card and flowers for her birthday on 8th October, to welcome her into the family, and ordered them 2 days before. We then spent 2 weeks thinking how rude she was for not thanking us, then discovered they had not been sent, even although the money was taken, and we had confirmation of the order. We were not even informed that the delivery had not been made! It was not despatched, so they cannot blame the delivery process. Apparently it was a "system error" and we were told they could still be sent albeit 2 weeks after her birthday! (how embarrassing for us to send them 2 weeks late) Or we could send them to someone else! (who the neighbours?) It is not just the flowers, it's the thought behind them, and this company has completely ruined the occasion. If you order and pay for flowers from a "reputable" company, is it really too much to expect that they will actually get delivered? If I had not phoned after 2 weeks, they would have kept the money, as even they did not know that the order had not been processed. Absolutely disgusting.”

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Posted 2 years ago

Hello John, Thank you for your review. I am so sorry to hear that there has been an issue with your order on this occasion. This is very disheartening to hear. We have located your order and a member of our Customer Support Department will be in touch shortly to come to the best resolution for your case. Warm regards Tom

Posted 2 years ago

“1 star but should be zero. Flowers arrived wilted, snapped and broken. They were not even half the size as advertised. All buds are obviously not open when they arrive but if they are half dead and broken on the day of arrival it is impossible for these to ever open. What should be £40 worth of flowers looked like £3 bargain bin bunch from a garage. The recipient was so shocked and disgusted by what she received she contacted the sender to inform them and was so upset she went as far as to phone the company herself to complain about what arrived at her home. As you can imagine it was upsetting for both sides as the recipient didn't want to inform the sender that what she received was so terrible and the sender was upset that the birthday flowers were such a disgrace. The customer service is laughable, i was initially offered £10 refund!!! that in itself is an insult and I will be opening a dispute via the payment method on this. When mentioning i'd open a dispute suddenly the refund went up to the full product amount but refused to issue refund of delivery fee. They argue that the flowers were delivered on the day requested!! well yes they were but there is no logic there if your delivering trash. If I order from any supplier and goods are delivered damaged or not as described, then I will get a full refund. The staff on the phone were rude and lying to me, one minute I was told to get my mother to call back and when she did suddenly that staff member has left the office, even though she said to call straight back. My advice is do not use them, the box states prestige so clearly its all the same companies using different names. In my opinion this is false advertising and its pointless to pay extra for a larger medium bunch as there is no difference at all. They will also have you believe that if you keep them for 3 says they magically fix themselves. I have never known a flower to regrow its head after being snapped off. Moral of the story - dont use them - if it seems like a good price it isn't, your only paying to fill your green bin and recycling”

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Posted 2 years ago

Hello, thank you for your review. We are very sorry to hear that there were issues with the quality and size of the bouquet upon arrival. This is so disappointing to hear. We would also like to apologise for any disappointment or inconvenience caused when you and your recipient contacted our Customer Service Department. We would like to look into this further. Please could you email us at enquiries@123-flowers.co.uk with your order number and 'review' in the subject? Best wishes Rosie.

Posted 2 years ago

“Always pleased with any bouquet purchased from 123 flowers. The ordering, purchasing and delivery a very simple process. Recipient alway very happy with flowers and comment on how long they last.”

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Posted 2 years ago

“Great service. Easy to navigate the website and order. Really happy with the lovely flowers.”

123 Flowers 5 star review on 20th October 2022

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Posted 2 years ago

“Terrible company! (Look up reviews on other sites) Be prepared if there is any issue they will be rude and not look for any resolution. In my experience I placed an order for flowers that were due to arrive on the 17th October. As stated in the website delivery times and all confirmation emails (it was ordered on the 15th am). The flowers did not arrive and when questioned the answer was well delays are in our terms and conditions. The person the flowers were for was only at the location on the 17th. If there was an issue for filling i would have purchased elsewhere. When pressed further I was told "well they come from Nottingham to Belfast so they will take a day longer at least to be delivered. Delays are in our terms and conditions that you agreed too". At the point of sale on the website and delivery dates shown published and agreed to or subsequent emails no indication that the delivery location would cause an issue or known extra time or delay. Despite them knowing from placement of the order they could not forfil the delivery date agreed. They verbally confirmed logistically the delivery date was impossible for them and never achievable. So why not state that to the customer in the website and put it in the with an additional day as the proposed delivery date. Please don't lie to your customers as you have me. I called them regarding the above. They were rude refered to small print and T&C's and refused any goodwill/ refund or acceptance of fault. A delivery date that can be achieved and isn't impossible from the point of taking the money and transaction is all I would have wanted. Or at least to have been informed of the extra logistical issues they always have in their supply chain to Belfast. Thats fine just let your customers know and - Add an addiontal day. Publish it based on destination. Then I'm not being deliberately mis lead. I can then make an informed decision to purchase or use someone else who can meet the time window you said you would. I will never use them again. My advice would be to avoid. I belive you learn alot about a company and its credibility when issues arise & how they chose to treat customers. If you have read this far in the review im please as it was quite long.. I will await the default reply as you see on the other reviews with issues below.. they don't show any actual resolution so be aware. I will update this review if I do get any genuine resolution.. but I imagine like below I will get a default we are sorry our team will contact you to resolve blah blah blah.. but in reality they are happy to take your money deliver late provide poor service and products with the expectation you won't get a refund or pursue the matter to get your money back. Happy to be proved wrong... but wish I read these reviews before.”

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Posted 2 years ago

Hello, thank you for taking the time to leave a review. We are very sorry to hear that our services have not lived up to our usual high expectations on this occasion. This is so disappointing to hear. We would like to look into this further for you. I have located your order and have contacted you directly to find the best resolution for your case. Best wishes Emma

Posted 2 years ago

123 Flowers is rated 4.7 based on 12,876 reviews