123 Flowers Reviews

Name: 123 Flowers
Address: 123 Flowers, Prestige Gifting Ltd, E Mill Dean Clough, Halifax
Rating: 4.66

4.7 Rating 12,976 Reviews

93 %

of reviewers recommend 123 Flowers

4.7

Based on 12,976 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 93%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.7 out of 5
Returns & Refunds
Refunds Process	Difficult

Visit Website

Phone:

0800 023 8980

Email:

enquiries@123-flowers.co.uk

Location:

123 Flowers, Prestige Gifting Ltd, E Mill Dean Clough
Halifax
HX3 5AX

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123 Flowers 5 star review on 20th December 2024

E Storm-Petersen

123 Flowers 5 star review on 6th March 2024

4 Gallon Road

123 Flowers 5 star review on 29th January 2024

I Brown

123 Flowers 1 star review on 24th January 2024

751

Anonymous

Anonymous // 01/01/2019

Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“The flowers that I ordered did not really look like the picture and I felt that the flowers were more filler and greenery than actual flowers. A touch disappointed with the product.”

Helpful Report

Posted 5 years ago

“Unfortunately when my wife brought home the flowers they didn't look anything like they did in the photograph, I also paid extra for a large bouquet but the one I received was anything but..lesson learned next time I will stick to a local florist”

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Posted 5 years ago

“Not best pleased at all I ordered some flowers for family for next day delivery ordered them before 10pm as stated and the order still hadn’t arrived the following day!!”

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Posted 5 years ago

“Both of the friends I ordered 123 flowers for were delighted with them. I'm happy with the the price, and the speed they were delivered. I look forward to using 123 again.”

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Posted 5 years ago

“Feeling cheated.I went online and chose my order i completed before 12.00 and the bill was reduced to £24 with the 20%off Had problems with checking out Went back in at 12.08 and lost the discount Had to pay£30 GRUMPY GRAN”

Helpful Report

Posted 5 years ago

“This was my 3rd order and decided to go big on my order this time so chosen the £30 bouquet of roses and lilies.. this order was done over a week ago and decided to have the delivery on a day that I knew the recipient would be home ..delivery made and came and felt that it wasn't any larger than a bouquet that was cheaper.and the roses and lilies after a few hours looking like they are on the way out !!! I'm now not sure if I shall be ordering from 123 flowers again ..”

Helpful Report

Posted 5 years ago

“My daughters flowers were booked over a week ago for her birthday and they haven’t arrived as of today and very poor service and difficult to contact”

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Posted 5 years ago

“Flowers where delivered on time. Sunday 25th may Immediately unpackaged put into water however byTuesday 27th they where almost dead. I would expect flowers to last a little bit longer...So disappointed”

Helpful Report

Posted 5 years ago

“I bought 2 separate bouquets with a price value of £54. At most there was no more than £10 value of flowers in each bouquet. Very poor value. My mother said it was the worst value of any Company she has ever received flowers from & advised me not to use 123Flowers again.”

Helpful Report

Posted 5 years ago

“When I place an order I expect to get what I paid for! I ordered the medium yellow roses and freesias and red roses with Lilies arrived. How on earth can you get this wrong? You even confirmed my order with the photo of the flowers. Under the trade description act you can't advertise offering customers a choice and then send what ever takes your fancy. This is truly bad business. The person I ordered for is allergic to Lily's hence the reason I ordered freesias so they went straight in the bin. I wish I had read the reviews before I ordered. Can you please advise why this happened and I would like a refund?”

Helpful Report

Posted 5 years ago

“The flowers are very pretty however, the bouquet is tiny even though selected large. For the same amount of money would certainly not recommend using their services. Local florist would be a much better option.”

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Posted 5 years ago

“Asked for delivery on a set day which was my sister's birthday, ordered them on 12th for delivery on 17th so in plenty of time. They didn't get delivered until 18th. 123 flowers did not resolve the matter for me so won't use again!!!.”

Helpful Report

Posted 6 years ago

“Despite ordering the flowers to be delivered 6 days later this seems beyond the remit of 123. Getting the delivery date correct is 50% of the task and I am very disappointed that this didn't happen. Flowers are great, but timing is everything. Not impressed at all - will not recommend 123!”

Helpful Report

Posted 6 years ago

“Delivery was great except What I ordered vs what was delivered was absolutely not the same. Flowers didn’t seem fresh nor did they look like as pictured. Highly disappointed!”

Helpful Report

Posted 6 years ago

“The flowers are not as described the roses petal are falling off and the other flowers look like there are about to die. I am so upset as there were for my mother's birthday so I added extra stemsmaking the flowers dearer. I could of spent my money at the local supermarket and got a better bunch of flowers for half the price.”

Helpful Report

Posted 6 years ago

“Hi, The website needs work. After being unable to log in and not being able to sign as a new customer as it confirmed my email was in use I reset my password but the site would still not let me log in! As a result I had to create a new account with an alternate email. The sites details on 0800 number suggest you add opening times as I called on Saturday morning to be advised it was closed and to use the website which was refusing to let me log in. I hope the flowers I have ordered make up for the ordering experience!”

Helpful Report

Posted 6 years ago

“Your website is clunky and looks cheep. There is no easy way to find things and only by clicking my way around did I discover you do more than 4 bouquets. The flowers you have look beautiful but your website lets you down”

Helpful Report

Posted 6 years ago

“I ordered flowers for my daughters birthday ,they didn't arrive on the Saturday and by the time they came on Monday the roses were mouldy I complained and they sent new bouquet but roses were still sad”

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Posted 6 years ago

“The flowers didn't even last a week!”

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Posted 6 years ago

“I'm sure the flowers will look lovely (they're a gift), but the website threw me out when I tried to review the T&Cs at the end. I called to check what had happened, but waited far too long - so I hung up. Also, the Groupon wording should make it clearer that the discount is minus what you pay to access the deal - so it's not 50% off at all.”

Helpful Report

Posted 6 years ago

123 Flowers is rated 4.7 based on 12,976 reviews