123 Flowers Reviews

Name: 123 Flowers
Address: 123 Flowers, Prestige Gifting Ltd, E Mill Dean Clough, Halifax
Rating: 4.67

4.7 Rating 12,875 Reviews

94 %

of reviewers recommend 123 Flowers

4.7

Based on 12,875 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 93%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.7 out of 5
Returns & Refunds
Refunds Process	Difficult

Visit Website

Phone:

0800 023 8980

Email:

enquiries@123-flowers.co.uk

Location:

123 Flowers, Prestige Gifting Ltd, E Mill Dean Clough
Halifax
HX3 5AX

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123 Flowers 5 star review on 6th March 2024

4 Gallon Road

123 Flowers 5 star review on 29th January 2024

I Brown

123 Flowers 1 star review on 24th January 2024

123 Flowers 5 star review on 26th May 2023

Z Townsend

750

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“What can you say about an online floral service that confirms your order 4 days out .... and day before says they cannot meet order as agreed???? NEVER AGAIN Their customer service is truly appalling - tried to speak to someone to no avail. Two weeks later still trying to get a refund.”

Helpful Report

Posted 6 months ago

Thank you so much for taking the time to share your feedback on your recent experience with 123 Flowers. We deeply appreciate customers like you who bring any issues or concerns to our attention as it helps us continually improve our services. We would like to sincerely apologise for the inconvenience and frustration you experienced when receiving a notification the day before acknowledging our failure to meet your expectations. We understand how disappointing this must have been for you, and we are truly sorry for any inconvenience caused. Regarding your comment about our customer service, we are truly sorry that you were unable to reach someone when you needed assistance. We have taken note of this concern and will work on ensuring that adequate support is available for our customers at all times. Furthermore, we apologise for the delay in processing the refund. I can see that this has been processed. Your feedback has provided valuable insights into areas where we need to improve, and we genuinely appreciate it. Warm regards, Rosie

Posted 6 months ago

“DISCUSTING SERVICE ORDERED FLOWERS DID NOT ARRIVE ON TIME FLOWER BOX HAD WATER MARKS ALL OVER IT WAS DAMAGED AND NO CHOCOLATES NOW IT BEEN SINCE MONDAY IVE BEEN WAITING FOR THESE CHOCOLATES WILL NEVER USE THEM AGAIN NO AFTER CARE NO EMAIL RETURN NO CALL RETURN N LIVE CHAT IS NOT LIVE”

Helpful Report

Posted 7 months ago

Thank you for taking the time to provide us with your feedback on your recent experience with 123 Flowers. We sincerely appreciate your valuable input as it helps us improve our services. Firstly, we would like to apologise for any inconvenience caused regarding your order. We understand how frustrating it must have been for the flowers not to arrive on time and for the flower box to be damaged and have watermarks. We are truly sorry for this. The absence of the chocolates that you expected is unacceptable. We apologise for the delay in receiving them and any disappointment this has caused. We understand your frustration with the lack of after-care support, including no email or call return and the unsatisfactory availability of our live chat service. I can see that our customer service team has since resolved this. Once again, thank you for sharing your concerns with us. Warm regards, Tom

Posted 6 months ago

“Very disheartened to see the “large” arrangement that was sent for my sisters milestone birthday. The only thing large about it was the container it arrived in. Delivery date was confirmed for the 7th & delivered on the 8th when she wasn’t even there, and there was no communication to advise that 7th delivery was problematic. What was shown was not what was delivered. Would not use again nor would I recommend.”

Helpful Report

Posted 7 months ago

Dear Trudy, thank you so much for taking the time to share your feedback about your experience with 123 Flowers. We sincerely appreciate your honesty and want to apologise for the disappointment you faced with the arrangement that was sent for your sister's milestone birthday. Due to the distance between the delivery address and our distribution centre, it can sometimes take extra time in transit, as we do advise on our website. I am very sorry for this and for any disappointment caused on this occasion. Once again, we apologise for any frustration this may have caused and thank you for bringing it to our attention. Best regards, Rosie

Posted 7 months ago

“Flowers are always fresh and good quality and last up to 3weeks ! Highly recommend as I always use 123flowers”

Helpful Report

Posted 7 months ago

Dear Anna, Thank you so much for your outstanding 5-star rating of 123 Flowers! We greatly appreciate your support and recommendation. Our team is ecstatic to hear that you find our flowers always fresh and of excellent quality. It's wonderful to know that they can last up to 3 weeks! We are honoured to be your go-to florist, and we can't wait to continue providing you with beautiful arrangements in the future. Warmest regards, 123 Flowers

Posted 6 months ago

“Brilliant service as always thank you 123 flowers”

Helpful Report

Posted 7 months ago

Thank you so much for taking the time to rate our services at 123 Flowers with 5 stars! We greatly appreciate your feedback and are thrilled that you had a brilliant experience with us, as always. Your support means a lot to us. Thank you for choosing 123 Flowers!

Posted 6 months ago

“The flowers were ordered to commemorate my daughters late sons, my grandsons 7th birthday. They did not deliver on time. Communication was bad showing no empathy and taking no responsibility for it. I paid them to deliver a service on a specific date nd they DID NOT DELIVER. DO NOT USE 123 FLOWERS”

Helpful Report

Posted 7 months ago

Hello Maggie, Thank you for your review. I am very sorry that your order was not delivered to your desired date. I have checked your order and can see that you did select free delivery on your order. Due to this, it can take extra time in transit as advised on the website. Warm regards, Rosie

Posted 7 months ago

“Beautiful flowers, easy process and great cards.”

Helpful Report

Posted 7 months ago

“Lovely selection of flowers .... Free postage a big bonus ...... easy to order will use again 10/10⭐️”

Helpful Report

Posted 7 months ago

“I ordered some flowers for my Auntie for Christmas 2023. I usually send flowers but this was the first time I had used 123 Flowers, as I had left it too late to use my usual flower delivery company. My Auntie called me excitedly in the New Year to thank me, she described the flowers in great detail and said she had never received such beautiful flowers. She said those I had sent her in the past were lovely, but these were definitely so much nicer, they lasted for several weeks and she said they were greatly admired by everyone who visited her over Christmas. I have decided to make 123 Flowers my go to company for the future, and in fact have just placed an order for the same Auntie for her birthday next week. I'm looking forwrad to her feedback!”

Helpful Report

Posted 7 months ago

“ABSOLUTELY APPALLING! I wouldn't trust this flower delivery service to deliver a paper bag, let alone a bunch of flowers! My experience with them was nothing short of disgraceful. Firstly, the flowers arrived a day late (for Mother’s Day!!), completely ruining the surprise I had planned for this special occasion. When they finally did arrive, they looked like they had been living in a van without water or day light for a week. Wilting petals, completed the death like appearance, It was as if they had gathered the saddest, most neglected flowers from a road side seller. And if the state of the flowers wasn't bad enough, the accompanying “expensive chocolates” could probably have been purchased for a 1/3rd of the exorbitant cost. I did try to cancel the order to address their colossal failure, but they consistently hid behind some spurious T & C’s saying that “up to 3 days late” would be an acceptable standard - SHOCKING This really is the worse Flower Company I have EVER had the misfortune to deal with so please, save yourself the headache and disappointment, and steer well clear of this Company. Over promised, under delivered and guaranteed way to turn any special occasion into a disaster.”

Helpful Report

Posted 8 months ago

Dear Chris, thank you for taking the time to provide us with your feedback regarding your recent experience with 123 Flowers. We appreciate your honesty and apologise for the disappointing service you received. We are truly sorry that your flowers arrived a day late, especially on such a special occasion as Mother's Day, and we understand how this could have ruined the surprise you had planned. We also apologise for the poor condition of the flowers upon arrival. It is certainly not the standard we strive to uphold. Regarding the chocolates, we apologise if they did not meet your expectations in terms of quality and value. We will take this feedback into consideration when reviewing our product offerings. We genuinely appreciate your feedback, as it helps us identify areas for improvement. Once again, we apologise for the disappointment you experienced and thank you for bringing these issues to our attention. Best regards, Customer Support at 123 Flowers

Posted 7 months ago

“Just ordered on the website - the selection was fabulous and the process really easy to follow. Next Day delivery too - which some other companies couldn't provide. Will use again for sure!”

Helpful Report

Posted 8 months ago

“I used to use another well known flowers delivery service but changed to 123 and have not regretted it. The standard is so much better and they seem to last so much longer. So happy I switched”

Helpful Report

Posted 8 months ago

“Beautiful selection of flowers”

Helpful Report

Posted 8 months ago

“I would give zero stars if I could. It is the second time I order from your Website. The arrangements on the website look nothing like what’s actually delivered. I was so embarrassed of the arrangement my aunt received from me today. It looks like a 4 year old put it together. Horrible experience. The flowers look like they have been laying for weeks. Just awful!!!”

Helpful Report

Posted 8 months ago

Thank you for taking the time to share your feedback about your recent experience with 123 Flowers. We greatly appreciate your honest review and we apologise for the disappointing arrangement that was delivered to your aunt. We understand how important it is for the flowers to match the beautiful arrangements displayed on our website, and we are truly sorry that this was not the case. I would also like to apologise for any disappointment caused by the outcome of this and that our team was unable to provide a satisfactory resolution. Warm regards, Katie

Posted 7 months ago

“123 Flowers sd always reliable and my recipients are always astonished at their beautiful bouquets and additional gifts. So quick and easy to send your love and thoughts to a loved one.”

Helpful Report

Posted 8 months ago

“Always reliable and always happy with the quality of the flowers delivered.”

Helpful Report

Posted 8 months ago

“Great service and such beautiful flowers. With many bad reviews on every website I looked at, it was hard to choose who to buy from. But I'm really glad I chose 123flowers. Ordered on Tuesday (Peruvian Lily & rose) for delivery the next day and they arrived as requested. Ordered a standard size bouquet and I'm really pleased and surprised with the size of it. My Mum loves her mother's day flowers! Would definitely use 123flowers again.”

Helpful Report

Posted 8 months ago

“I have used 123 Flowers several times in the past, and have found them to be reliable, punctual, and very competitive on prices. Excellent service”

Helpful Report

Posted 8 months ago

“I received a beautiful bunch of flowers and a personalized card from my relatives in Scotland. The colours of the arrangements were stunning and it was a really good substantial bunch with just enough greenery. The flowers were well packaged so there where no broken stems of wilted flower heads.”

Helpful Report

Posted 8 months ago

“Although the flowers were beautiful I don’t understand that if I specify a delivery date with 2 weeks notice I.e for a Birthday that they can’t be delivered on that specific date! So my mums flowers were delivered a day late??”

Helpful Report

Posted 8 months ago

123 Flowers is rated 4.7 based on 12,875 reviews