123 Flowers Reviews

Name: 123 Flowers
Address: 123 Flowers, Prestige Gifting Ltd, E Mill Dean Clough, Halifax
Rating: 4.67

4.7 Rating 12,883 Reviews

94 %

of reviewers recommend 123 Flowers

4.7

Based on 12,883 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 93%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.7 out of 5
Returns & Refunds
Refunds Process	Difficult

Visit Website

Phone:

0800 023 8980

Email:

enquiries@123-flowers.co.uk

Location:

123 Flowers, Prestige Gifting Ltd, E Mill Dean Clough
Halifax
HX3 5AX

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123 Flowers 1 star review on 24th January 2024

123 Flowers 5 star review on 26th May 2023

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750

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I ordered what I thought was a beautiful large bouquet of flowers for a very dear friend of mine. The photo on the website was lovely. What I received was very disappointing. I contacted 123flowers and they said their florist was happy with what was sent out. I definitely won’t be using this company again”

Helpful Report

Posted 2 months ago

Hello, Thank you so much for taking the time to provide us with your feedback on your recent experience with 123 Flowers. We sincerely appreciate your honesty and are truly sorry to hear that the bouquet you received was not up to your expectations. We apologise for any inconvenience caused and for falling short of delivering the quality that we strive for. Warm regards, 123 Flowers

Posted 2 months ago

“Used this company through a Wowcher deal. Took ages to navigate the website to put order through. Flowers delivered looked nothing like picture on website Super dissappointed”

Helpful Report

Posted 2 months ago

Hello Natalie, thank you so much for taking the time to provide us with your valuable feedback regarding your recent experience with 123 Flowers. We truly appreciate customers like yourself who share their thoughts and help us improve our services. We sincerely apologise for the inconvenience you encountered while navigating our website to place your order. We understand that this could be frustrating and we will definitely take your feedback into consideration in order to enhance our website's user experience. We are also sorry to hear that the flowers you received did not resemble the picture on our website. We strive to ensure that our customers receive the exact product they expect, and we regret that we fell short in this instance. This is certainly not the level of satisfaction we aim for, and we deeply apologise for any disappointment caused. Once again, we truly appreciate your feedback and for bringing your concerns to our attention. Kind regards, Katie

Posted 2 months ago

“We ordered flowers 10 days ago for my mother in law’s birthday…..they still haven’t arrived. Very poor service (123 blame Royal Mail….).”

Helpful Report

Posted 2 months ago

Hello, Thank you for your review. We’re truly sorry to hear that your mother-in-law’s birthday flowers have not yet arrived, and we completely understand your frustration. If this has not been resolved, please could you contact us at enquiries@123-flowers.co.uk with your order number and 'REVIEW' in the subject line? Best wishes, Rosie

Posted 2 months ago

“Will not buy from here again false advertising show you pictures not what you get delivered think must magnify pictures also the basket wasn’t the one shown in there picture to one that was received £35 which was a gift for my mother the plant is like something get out a supermarket for £5 disgrace”

Helpful Report

Posted 2 months ago

Hello, Thank you for your review. I'm truly sorry to hear about your disappointing experience. We understand how frustrating it must have been for the gift to not meet your expectations, especially for such an important occasion. Your feedback is valuable, and we’ll look into improving the accuracy of our product representations. Thank you for sharing your concerns. Warm regards, Tom

Posted 2 months ago

“Better pricing than 4/5 top ranked sites on Google. Lovely bouquets and easy to use website. Recommended!”

Helpful Report

Posted 2 months ago

Hello there, Thank you for your wonderful 5-star review! We’re thrilled to hear that you found our pricing competitive and enjoyed the lovely bouquets. It's great to know that you found our website easy to use as well. Your recommendation means a lot to us, and we can’t wait to assist you again in the future! Warm regards, The 123 Flowers Team

Posted 1 month ago

“Best flowers relatives have received!!”

Helpful Report

Posted 2 months ago

Thank you for your wonderful 5-star review! We’re thrilled to hear that your relatives loved the flowers. It means so much to us to know we could help brighten their day! We appreciate your support and look forward to helping you with more beautiful floral arrangements in the future. Best wishes, The 123 Flowers Team

Posted 1 month ago

“Placing the order was straight forward. Delivery is in 3 days . Can't write anything about that yet.”

Helpful Report

Posted 2 months ago

Hello there, Thank you for your review! We’re pleased to hear that placing your order was straightforward. Your feedback is valuable to us, and we’re excited for you to see your delivery soon. If you have any questions or need assistance in the meantime, feel free to reach out. Warm regards, The 123 Flowers Team

Posted 1 month ago

“I love using 123 Flowers . I always find Beautiful Flowers and not expensive but in my budget. So easy to use and always delivered on time .”

Helpful Report

Posted 2 months ago

Hello Suzanne, Thank you for your amazing 5-star review! We're thrilled to hear that you love using 123 Flowers and that you find our selection beautiful yet budget-friendly. It's great to know that our service has made it easy for you, and we take pride in delivering on time. We truly appreciate your support and look forward to bringing more stunning flowers to your future occasions! Warm regards, The 123 Flowers Team

Posted 1 month ago

“Excellent service, including customer service. Easy to use site”

Helpful Report

Posted 2 months ago

Hello Allan, Thank you for your wonderful 5-star review! We're thrilled to hear that you found our service and website easy to use. Providing excellent customer service is a top priority for us, and it's great to know that we met your expectations. We appreciate your feedback and look forward to serving you again soon! Warm regards, The 123 Flowers Team

Posted 1 month ago

“Easy ordering process and only place I could find for next day delivery at a later time in the day”

Helpful Report

Posted 2 months ago

Hello Connor, Thank you for your thoughtful 4-star review! We’re delighted to hear that you found our ordering process easy and that we could accommodate your next day delivery needs. It’s great to know that we’re here to help with your floral needs at convenient times. We’re always striving to enhance our services, and your feedback is invaluable. We look forward to serving you again in the future! Warm regards, The 123 Flowers Team

Posted 1 month ago

“I am not sure if these are all fake reviews or if the service has degraded recently but there is absolutely no resemblance between what is advertised and what I received. Incredibly disappointed ... I will now have to go and buy another bouquet from a real shop because if I offer these to my wife for her birthday today, I will undoubtedly lose some body parts ... such a waste of money!!”

Helpful Report

Posted 2 months ago

Hello, Thank you for your review. I’m truly sorry to hear about your experience and understand your frustration. It’s disappointing to know that what you received did not match your expectations or the advertisement. I would also like to apologise for any disappointment caused by the outcome of this and that our team was unable to provide a satisfactory resolution. Warm regards, Rosie

Posted 2 months ago

“The only good thing is the delivery on time. The flowers look terrible. I have never used this company in my life, this is the first and last time. I am very disappointed. I ordered flowers for a friend for her birthday, how can you give such flowers as a gift. And did the florist have eyes at all. How is this possible, just a shock. This is not a bouquet, but rubbish”

Helpful Report

Posted 3 months ago

Hello Anastasiia, Thank you for your review. I’m truly sorry to hear about your disappointing experience. This is not the standard we aim for, and I understand your frustration, especially for such a special occasion. If possible, please send us a birds-eye view image to enquiries@123-flowers.co.uk with your order number and 'REVIEW' in the subject line. Best wishes, Katie

Posted 3 months ago

“Very good, thank you.”

Helpful Report

Posted 3 months ago

Hello Lauren, Thank you for your kind 5-star review! We’re thrilled to know that you were pleased with our service. Your feedback truly brightens our day and motivates us to keep delivering the best experience possible. We look forward to serving you again soon! Warm regards, The 123 Flowers Team

Posted 1 month ago

“Awful nothing like picture less than half the flowers pictures nothing like the bouquet ordered and can fine no way to contact company”

Helpful Report

Posted 3 months ago

Hello, Thank you for your review. I am very sorry to hear that you felt that the flowers did not resemble the images online and I do apologise for any upset this has caused. I would also like to apologise for any disappointment caused by the outcome of this and that our team was unable to provide a satisfactory resolution. Warm regards, Rosie

Posted 3 months ago

“Really easy website to use, quick and efficient. And good value for money.”

Helpful Report

Posted 3 months ago

Hello, Thank you for your amazing 5-star review! We’re thrilled to hear that you found our website easy to use and appreciated the quick service. It's our goal to provide great value while ensuring a smooth experience for our customers. We truly appreciate your feedback and look forward to assisting you again in the future! Warm regards, The 123 Flowers Team

Posted 1 month ago

“easy to use”

Helpful Report

Posted 3 months ago

Hello Tabetha, Thank you for your wonderful 5-star review! We’re thrilled to hear that you found our website easy to use. Your positive experience means a lot to us, and we’re always here to make your flower shopping seamless and enjoyable. We appreciate your support and look forward to helping you with your future floral needs! Warm regards, The 123 Flowers Team

Posted 1 month ago

“DO NOT USE THIS COMPANY! I ordered flowers online for my sisters funeral. I paid extra to receive the flowers ONTIME. I was provided with tracking link. The flowers were never received. This caused a lot of stress for me on my sisters funeral day. Stress that was not needed on such a day. I contacted 123 flowers and was told they can provide a replacement as goods were delivered! They were not received! The funeral has gone my sisters burial was in London I live in Birmingham. Therefore a replacement is NO GOOD. I was also told I cannot receive a refund! PLEASE DO NOT USE THIS BUSINESS THEY ARE FRAUDULENT!”

Helpful Report

Posted 3 months ago

Hello Natasha, Thank you for your review. I’m truly sorry to hear about the distress you experienced. This is not the level of service we aim to provide, especially on such a difficult day. I understand how crucial timely delivery was for you, and I apologise for the issues you encountered. I would also like to apologise for any disappointment caused by the outcome of this and that our team was unable to provide a satisfactory resolution. Warm regards, Rosie

Posted 3 months ago

“I use 123 Flowers as I find the website so easy to use, no hidden extras and the Flowers arrangements I order are fantastic, they really make someone's day.”

Helpful Report

Posted 3 months ago

Hello Vanessa, Thank you for your wonderful 5-star review! We’re thrilled to hear that you find our website easy to use and that our floral arrangements have made someone's day special. Your satisfaction means everything to us, and we’re committed to providing a seamless experience for all our customers. We appreciate your support and can’t wait to serve you again soon! Warm regards, The 123 Flowers Team

Posted 1 month ago

“Half of them were dead and the heads fell off before reaching the vase. Emailed customer service and they wouldn’t help nor send another bunch. Daylight robbery”

Helpful Report

Posted 4 months ago

Dear Chloe, thank you so much for taking the time to share your feedback about your recent experience with 123 Flowers. We genuinely appreciate customers like you who let us know about their thoughts and experiences. We are truly sorry to hear about the issues you encountered with your flowers. It is certainly not our intention for any of our customers to receive anything less than fresh and beautiful blooms. We apologise for the disappointment caused by receiving half of the flowers in poor condition and experiencing the heads falling off before reaching the vase. I would also like to apologise for any disappointment caused by the outcome of this and that our team was unable to provide a satisfactory resolution. Warm regards, Tom

Posted 4 months ago

“Lovely selection of flowers, cards and gifts.”

Helpful Report

Posted 4 months ago

Hello Anne, Thank you for your lovely 5-star review! We’re thrilled to hear that you enjoyed our selection of flowers, cards, and gifts. Your kind words truly motivate us to keep providing a fantastic shopping experience. We appreciate your support and can’t wait to serve you again soon! Warm regards, The 123 Flowers Team

Posted 1 month ago

123 Flowers is rated 4.7 based on 12,883 reviews