123 Flowers Reviews

Name: 123 Flowers
Address: 123 Flowers, Prestige Gifting Ltd, E Mill Dean Clough, Halifax
Rating: 4.66

4.7 Rating 12,944 Reviews

93 %

of reviewers recommend 123 Flowers

4.7

Based on 12,944 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 93%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.7 out of 5
Returns & Refunds
Refunds Process	Difficult

Visit Website

Phone:

0800 023 8980

Email:

enquiries@123-flowers.co.uk

Location:

123 Flowers, Prestige Gifting Ltd, E Mill Dean Clough
Halifax
HX3 5AX

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123 Flowers 5 star review on 20th December 2024

E Storm-Petersen

123 Flowers 5 star review on 6th March 2024

4 Gallon Road

123 Flowers 5 star review on 29th January 2024

I Brown

123 Flowers 1 star review on 24th January 2024

751

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Customer service rubish”

Helpful Report

Posted 1 week ago

Hello, Thank you for your feedback. I'm sorry to hear that you had issues with our customer service. We strive to provide excellent support to all our customers and it's clear we missed the mark here. We take your concerns seriously and would love the opportunity to address this matter. Please reach out to us directly at enquiries@123-flowers.co.uk, so we can assist you further. Warm regards, Katie

Posted 1 week ago

“Unfortunately wrong bouquet was sent, but contacted customer support and immediately resolved the matter and the correct bouquet was then sent. Thank you Aaron of customer support. The bouquet was lovely thankyou.”

Helpful Report

Posted 2 weeks ago

Hello Jana, Thank you for your fantastic 5-star review! We sincerely apologise for the mix-up with the bouquet, but we're thrilled to hear that Aaron from customer support was able to assist you quickly and that you loved the final arrangement. Your appreciation truly means a lot to us! Warm regards, The 123 Flowers Team

Posted 2 weeks ago

“No problem at all x”

Helpful Report

Posted 2 weeks ago

Hello Sid, Thank you for your fantastic 5-star review! We're so glad to hear that everything went smoothly. Your satisfaction is our priority, and we truly appreciate your support. Warm regards, The 123 Flowers Team

Posted 2 weeks ago

“Ordered a bunch of flowers for my mums 60th. Didn’t get what I expected in the pictures! Half the amount shown and they look half dead already! PICTURES MISLEADING, OVER PRICED!”

Helpful Report

Posted 2 weeks ago

Hello, Thank you for your feedback. I'm truly sorry to hear that your experience did not meet your expectations and that the flowers you received were not as depicted in our images. We understand how disappointing this can be, especially for a special occasion like your mum's 60th birthday. Please note that we do show a medium size bouquet on our website as advised in the description. As you purchased the standard size, there are fewer stems in the bouquet. Warm regards, Katie

Posted 2 weeks ago

“I ordered flower as a retirement gift for a friend. She was very happy with them when they arrived. Excellent service. So now using for a birthday gift.”

Helpful Report

Posted 2 weeks ago

Hello Anne, Thank you for your wonderful 5-star review! We're thrilled to hear that your friend was so happy with the retirement flowers. Your support means the world to us, and we can't wait to help you make the next birthday gift just as special! Warm regards, The 123 Flowers Team

Posted 2 weeks ago

“Very poor quality flowers. The roses were small and dieing, the eucalyptus had holes in on delivery day. Only a few days later all the flowers were dieing, the gerberas were drooping. The quality was very poor. I ended up buying a bouquet from the supermarket.”

Helpful Report

Posted 2 weeks ago

Hello Rob, Thank you for your feedback. I'm really sorry to hear that the flowers did not meet your expectations and that they arrived in poor condition. This is certainly not the standard we aim to provide and we appreciate you bringing this to our attention. Your experience is important to us, and we will use your comments to improve our quality control moving forward. Best wishes, Katie

Posted 2 weeks ago

“Flowers I ordered for my daughter,she received a beautiful bouquet of flowers,she loves them and thim impressed with the photo she sent me, beautiful thankyou”

Helpful Report

Posted 2 weeks ago

Hello, Thank you so much for your lovely 4-star review! We're absolutely delighted to hear that your daughter loves the bouquet we sent her. We truly appreciate your feedback, and we look forward to helping you create more joyful moments in the future! Warm regards, The 123 Flowers Team

Posted 2 weeks ago

“Absolute terrible flowers arrived a day late half dead paid £30 and could of got a bigger and better looking bunch of flowers from Asda for £10 won’t be using these again, Absolute Rip Off”

Helpful Report

Posted 2 weeks ago

Hello David, Thank you for your review. I’m really sorry to hear that your order didn’t arrive in the condition you expected. This isn’t the experience we want for our customers. Thank you for your feedback. We will use this to continue improving our service going forward. Warm regards, Katie

Posted 2 weeks ago

“DONT USE THIS COMPANY. THE FLOWERS ON THEIR PICTURES ARE NOTHING LIKE WHAT THEY SEND OUT. A COMPLETE RIP OFF.”

Helpful Report

Posted 2 weeks ago

Hello Angela, Thank you for sharing your feedback. We sincerely apologise that the flowers you received did not meet your expectations and that the images did not accurately represent what was delivered. This is certainly not the standard we aim for, and we understand how disappointing this must be. Your comments are crucial for us as we work to improve our services. If you're willing, please contact our customer service team so we can address your concerns and find a way to make this right. Best wishes, Katie

Posted 2 weeks ago

“Fantasic choice of flowers but free delivery makes you stand out above the others”

Helpful Report

Posted 2 weeks ago

Hello Stuart, Thank you for your fantastic 5-star review! We're delighted to hear that you appreciated our wide choice of flowers and our free delivery service. It’s our mission to stand out and offer you the best experience possible. Your support means so much to us, and we can't wait to serve you again in the future! Warm regards, The 123 Flowers Team

Posted 2 weeks ago

“I ordered flowers to be delivered on my sisters birthday, they arrived the following day which defeats the purpose. The box was badly damaged and the roses are already wilting. I spent £50 and extra for the delivery, never again, a complete waste of money. Will be interesting to see if they even bother to offer any sort of recompense but I doubt it.”

Helpful Report

Posted 3 weeks ago

Hello Jackie, Thank you for taking the time to leave your review. We're truly sorry to hear that your sister's birthday flowers arrived late and in poor condition. This is not the experience we strive to provide, and we understand your frustration. Damage during transit is unacceptable, and we appreciate your feedback as it helps us identify areas for improvement. We value your concerns and want to assure you that we are committed to addressing these issues. If you’re open to it, please reach out to our customer service team so we can work towards a resolution together. Warm regards, Katie

Posted 3 weeks ago

“Ordering was very clear and easy. Will use again thank you.”

Helpful Report

Posted 3 weeks ago

Hello Gordon, Thank you for your fantastic 5-star review! We're so happy to hear that you found our ordering process clear and easy. Your satisfaction is our top priority, and we appreciate your trust in us. We look forward to serving you again soon! Warm regards, The 123 Flowers Team

Posted 3 weeks ago

“Quick and simple ordering process with a fantastic option to add a free personalised card with birthday gift flowers. Low cost to add on chocolates to the order which I loved”

Helpful Report

Posted 3 weeks ago

Hello Sarah, Thank you for your wonderful 5-star review! We're so glad to hear that you found our ordering process quick and simple. The option to add a free personalized card truly enhances the gifting experience, and we're thrilled that you loved the low-cost chocolates add-on. Your feedback is greatly appreciated, and we look forward to helping you make more special moments in the future! Warm regards, The 123 Flowers Team

Posted 3 weeks ago

“Summary of bill is wrong - it should be 19.99, not 24.99. Please arrange refund. Thanks”

Helpful Report

Posted 3 weeks ago

Hello Nigel, Thank you for your review. I have checked your order and can see that you added a vase to it which is £4.99. Our customer service team has also responded to your email this morning. I do apologise for any confusion or inconvenience caused. Best wishes, Katie

Posted 3 weeks ago

“I am completely disappointed with this flower delivery service. Despite giving them a generous lead time, my order was not delivered on time, which completely defeated the purpose of sending flowers for a special occasion. What’s even more frustrating is their response to feedback—clearly AI-generated, generic apologies that show no real intention to improve. It’s obvious they don’t understand the importance of prompt service in this business. If you can’t deliver flowers on time, you’re in the wrong industry. I would strongly advise against using this service unless you’re okay with delays and meaningless customer support.”

Helpful Report

Posted 3 weeks ago

Hello Bogdan, Thank you for taking the time to leave a review. We’re very sorry that your order was not delivered as requested. We understand this may have impacted the sentiment behind your gift, and we sincerely apologise. Timely deliveries are a priority for us, and we truly value your feedback. Please know that we read all reviews and are continuously looking for ways to improve our service. We appreciate you taking the time to share your experience with us. Warm regards, Rosie

Posted 3 weeks ago

“Beautiful bouquet sent to my sister for her birthday. Not the first time I've used this company won't be the last time. Excellent quality and prompt service and delivery thank x”

Helpful Report

Posted 4 weeks ago

Hello Beatrice, Thank you for your glowing 5-star review! We're thrilled to know that the bouquet for your sister's birthday was beautiful and met your expectations. It's wonderful to hear that you've chosen us before and plan to do so in the future. Your kind words about our quality and service mean a lot to us, and we can’t wait to help you create more special moments ahead! Warm regards, The 123 Flowers Team

Posted 4 weeks ago

“Flowers looked nothing like the picture online,about half the amount and half dead,could have got something much better from the local supermarket,what a disappointment! Would not recommend!”

Helpful Report

Posted 4 weeks ago

Hello Vicky, Thank you for sharing your feedback, and I'm genuinely sorry to hear that you were disappointed with your order. It’s concerning to learn that the flowers did not meet your expectations in quality or quantity. We understand how important it is to receive a beautiful arrangement that mirrors what was promised. Your comments are vital for our improvement, and I will ensure they are addressed with our team. Warm regards, Rosie

Posted 4 weeks ago

“The most appalling flowers I have ever sent. The recipient received a bunch with 2 gerberas, 1 chrysanthemum, 1 alstromeria and a Solidago. How can this be a bouquet. Customer service is pathetic. I will be contacting Trading standards as this is clearly not for filling the sales contract. DO NOT BuY.”

Helpful Report

Posted 4 weeks ago

Hello Joanna, Thank you for your feedback, and I'm sorry to hear that you were dissatisfied with the flowers and our customer service. I understand how important it is to receive a bouquet that meets your expectations, and I regret that we fell short in this instance. We aim to provide high-quality products and meaningful experiences, and your comments will help us make the necessary improvements. Warm regards, Katie

Posted 4 weeks ago

“The flowers were supposed to be a gift for me but they arrived looking nothing like the picture and for such a high price, the quality was terrible, most of the flowers fell apart when I picked them up”

Helpful Report

Posted 4 weeks ago

Hello, Thank you for your feedback, and I'm truly sorry to hear about your experience with the flowers. It's disappointing to know that they did not meet your expectations in terms of quality and appearance. We strive to provide beautiful arrangements, and it's clear we fell short this time. I appreciate you bringing this to our attention. Your comments are invaluable for us to improve our services. Please reach out to our customer service team at enquiries@123-flowers.co.uk with your order details and our team would be happy to look into this for you. Warm regards, Katie

Posted 4 weeks ago

“Nothing like the photos on the website. Terrible customer service telling me to put a claim in with Royal Mail when the issue is with the poor tiny bouquet that was sent. Finally got another bouquet sent out and still nothing like the picture..had to put both bouquets together to get one half decent bunch but still does not resemble the picture. Will not be using this company again”

Helpful Report

Posted 1 month ago

Hello Sue, Thank you for your feedback, and I’m sorry to hear that your experience did not meet your expectations. It’s disappointing to learn that the bouquets you received didn’t resemble what you saw on our website, and I truly understand how frustrating that must have been. I appreciate you mentioning the customer service aspect as well. Your feedback is valuable and will help us improve our communication and quality assurance processes going forward. Warm regards, Rosie

Posted 4 weeks ago

123 Flowers is rated 4.7 based on 12,944 reviews