123 Flowers Reviews

Name: 123 Flowers
Address: 123 Flowers, Prestige Gifting Ltd, E Mill Dean Clough, Halifax
Rating: 4.67

4.7 Rating 12,875 Reviews

94 %

of reviewers recommend 123 Flowers

4.7

Based on 12,875 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 93%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.7 out of 5
Returns & Refunds
Refunds Process	Difficult

Visit Website

Phone:

0800 023 8980

Email:

enquiries@123-flowers.co.uk

Location:

123 Flowers, Prestige Gifting Ltd, E Mill Dean Clough
Halifax
HX3 5AX

Write Your review

Tell us how 123 Flowers made you happy

Help future customers by talking about customer service, price, delivery, returns & refunds.

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

What's your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

123 Flowers 5 star review on 6th March 2024

4 Gallon Road

123 Flowers 5 star review on 29th January 2024

I Brown

123 Flowers 1 star review on 24th January 2024

123 Flowers 5 star review on 26th May 2023

Z Townsend

750

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I love using 123 Flowers . I always find Beautiful Flowers and not expensive but in my budget. So easy to use and always delivered on time .”

Helpful Report

Posted 1 month ago

Hello Suzanne, Thank you for your amazing 5-star review! We're thrilled to hear that you love using 123 Flowers and that you find our selection beautiful yet budget-friendly. It's great to know that our service has made it easy for you, and we take pride in delivering on time. We truly appreciate your support and look forward to bringing more stunning flowers to your future occasions! Warm regards, The 123 Flowers Team

Posted 3 weeks ago

“Excellent service, including customer service. Easy to use site”

Helpful Report

Posted 1 month ago

Hello Allan, Thank you for your wonderful 5-star review! We're thrilled to hear that you found our service and website easy to use. Providing excellent customer service is a top priority for us, and it's great to know that we met your expectations. We appreciate your feedback and look forward to serving you again soon! Warm regards, The 123 Flowers Team

Posted 3 weeks ago

“Easy ordering process and only place I could find for next day delivery at a later time in the day”

Helpful Report

Posted 2 months ago

Hello Connor, Thank you for your thoughtful 4-star review! We’re delighted to hear that you found our ordering process easy and that we could accommodate your next day delivery needs. It’s great to know that we’re here to help with your floral needs at convenient times. We’re always striving to enhance our services, and your feedback is invaluable. We look forward to serving you again in the future! Warm regards, The 123 Flowers Team

Posted 3 weeks ago

“I am not sure if these are all fake reviews or if the service has degraded recently but there is absolutely no resemblance between what is advertised and what I received. Incredibly disappointed ... I will now have to go and buy another bouquet from a real shop because if I offer these to my wife for her birthday today, I will undoubtedly lose some body parts ... such a waste of money!!”

Helpful Report

Posted 2 months ago

Hello, Thank you for your review. I’m truly sorry to hear about your experience and understand your frustration. It’s disappointing to know that what you received did not match your expectations or the advertisement. I would also like to apologise for any disappointment caused by the outcome of this and that our team was unable to provide a satisfactory resolution. Warm regards, Rosie

Posted 2 months ago

“The only good thing is the delivery on time. The flowers look terrible. I have never used this company in my life, this is the first and last time. I am very disappointed. I ordered flowers for a friend for her birthday, how can you give such flowers as a gift. And did the florist have eyes at all. How is this possible, just a shock. This is not a bouquet, but rubbish”

Helpful Report

Posted 2 months ago

Hello Anastasiia, Thank you for your review. I’m truly sorry to hear about your disappointing experience. This is not the standard we aim for, and I understand your frustration, especially for such a special occasion. If possible, please send us a birds-eye view image to enquiries@123-flowers.co.uk with your order number and 'REVIEW' in the subject line. Best wishes, Katie

Posted 2 months ago

“Very good, thank you.”

Helpful Report

Posted 2 months ago

Hello Lauren, Thank you for your kind 5-star review! We’re thrilled to know that you were pleased with our service. Your feedback truly brightens our day and motivates us to keep delivering the best experience possible. We look forward to serving you again soon! Warm regards, The 123 Flowers Team

Posted 3 weeks ago

“Awful nothing like picture less than half the flowers pictures nothing like the bouquet ordered and can fine no way to contact company”

Helpful Report

Posted 2 months ago

Hello, Thank you for your review. I am very sorry to hear that you felt that the flowers did not resemble the images online and I do apologise for any upset this has caused. I would also like to apologise for any disappointment caused by the outcome of this and that our team was unable to provide a satisfactory resolution. Warm regards, Rosie

Posted 2 months ago

“Really easy website to use, quick and efficient. And good value for money.”

Helpful Report

Posted 2 months ago

Hello, Thank you for your amazing 5-star review! We’re thrilled to hear that you found our website easy to use and appreciated the quick service. It's our goal to provide great value while ensuring a smooth experience for our customers. We truly appreciate your feedback and look forward to assisting you again in the future! Warm regards, The 123 Flowers Team

Posted 3 weeks ago

“easy to use”

Helpful Report

Posted 2 months ago

Hello Tabetha, Thank you for your wonderful 5-star review! We’re thrilled to hear that you found our website easy to use. Your positive experience means a lot to us, and we’re always here to make your flower shopping seamless and enjoyable. We appreciate your support and look forward to helping you with your future floral needs! Warm regards, The 123 Flowers Team

Posted 3 weeks ago

“DO NOT USE THIS COMPANY! I ordered flowers online for my sisters funeral. I paid extra to receive the flowers ONTIME. I was provided with tracking link. The flowers were never received. This caused a lot of stress for me on my sisters funeral day. Stress that was not needed on such a day. I contacted 123 flowers and was told they can provide a replacement as goods were delivered! They were not received! The funeral has gone my sisters burial was in London I live in Birmingham. Therefore a replacement is NO GOOD. I was also told I cannot receive a refund! PLEASE DO NOT USE THIS BUSINESS THEY ARE FRAUDULENT!”

Helpful Report

Posted 2 months ago

Hello Natasha, Thank you for your review. I’m truly sorry to hear about the distress you experienced. This is not the level of service we aim to provide, especially on such a difficult day. I understand how crucial timely delivery was for you, and I apologise for the issues you encountered. I would also like to apologise for any disappointment caused by the outcome of this and that our team was unable to provide a satisfactory resolution. Warm regards, Rosie

Posted 2 months ago

“I use 123 Flowers as I find the website so easy to use, no hidden extras and the Flowers arrangements I order are fantastic, they really make someone's day.”

Helpful Report

Posted 3 months ago

Hello Vanessa, Thank you for your wonderful 5-star review! We’re thrilled to hear that you find our website easy to use and that our floral arrangements have made someone's day special. Your satisfaction means everything to us, and we’re committed to providing a seamless experience for all our customers. We appreciate your support and can’t wait to serve you again soon! Warm regards, The 123 Flowers Team

Posted 3 weeks ago

“Half of them were dead and the heads fell off before reaching the vase. Emailed customer service and they wouldn’t help nor send another bunch. Daylight robbery”

Helpful Report

Posted 3 months ago

Dear Chloe, thank you so much for taking the time to share your feedback about your recent experience with 123 Flowers. We genuinely appreciate customers like you who let us know about their thoughts and experiences. We are truly sorry to hear about the issues you encountered with your flowers. It is certainly not our intention for any of our customers to receive anything less than fresh and beautiful blooms. We apologise for the disappointment caused by receiving half of the flowers in poor condition and experiencing the heads falling off before reaching the vase. I would also like to apologise for any disappointment caused by the outcome of this and that our team was unable to provide a satisfactory resolution. Warm regards, Tom

Posted 3 months ago

“Lovely selection of flowers, cards and gifts.”

Helpful Report

Posted 3 months ago

Hello Anne, Thank you for your lovely 5-star review! We’re thrilled to hear that you enjoyed our selection of flowers, cards, and gifts. Your kind words truly motivate us to keep providing a fantastic shopping experience. We appreciate your support and can’t wait to serve you again soon! Warm regards, The 123 Flowers Team

Posted 3 weeks ago

“I use 123 flowers every month to send my grandma a bouquet and they always deliver! The flowers are gorgeous”

Helpful Report

Posted 3 months ago

Hello Rebecca, Thank you for your wonderful 5-star review! We're thrilled to hear that you consistently choose 123 Flowers to brighten your grandma's day with our gorgeous bouquets. It means so much to us that we can be a part of those special moments! We look forward to continuing to deliver beautiful flowers for you in the future. Warm regards, The 123 Flowers Team

Posted 3 weeks ago

“Great service easy to order and good price! Haven’t received flowers yet so can’t comment on quality”

Helpful Report

Posted 3 months ago

Hello Dominique, Thank you for your 5-star review! We’re thrilled to hear that you found our service easy to use and our prices appealing. We hope the flowers meet your expectations when they arrive! Your feedback means a lot to us, and we’re always here to help if you have any questions or need assistance. Thanks again, and we look forward to serving you in the future! Warm regards, The 123 Flowers Team

Posted 3 weeks ago

“This was an easy process to send flowers to my European frinds from Australia”

Helpful Report

Posted 3 months ago

Hello there, Thank you for your amazing 5-star review! We’re thrilled to hear that you found the process so easy when sending flowers to your friends in Europe from Australia. Making connections across borders is what we love to support, and we’re glad you chose us to do that! Your feedback means a lot, and we look forward to helping you spread joy with flowers again soon! Warm regards, The 123 Flowers Team

Posted 3 weeks ago

“They’re quick and easy”

Helpful Report

Posted 3 months ago

Hello Paul, Thank you for your 4-star review! We’re thrilled to hear that you found our service quick and easy. We strive to provide a seamless experience for our customers, and it's great to know we're hitting the mark. If there’s anything we can do to elevate your experience to a perfect 5 stars next time, please let us know. Warm regards, The 123 Flowers Team

Posted 3 weeks ago

“I purchased nature's best to cheer my daughter in law up after she spent the night in hospital. My thoughts were it is always nice to receive flowers. I went round the next day and couldn't believe what had been sent. It was a bunch of branches (image provided of what was received along with image of what was advertised on website). Even my husband was disgusted. Also these came in a box, letter box flowers when I expected a bouquet but I really wouldn't have minded if they were nice. Very disappointed and under the circumstances request a full refund. Also left on neighbours doorstep when number was clearly stated.”

Helpful Report

Posted 3 months ago

Hello, Thank you for taking the time to leave a review. We're deeply sorry to hear about your disappointing experience. This is certainly not the standard we aim for. If not done already, please could you contact our customer service team with some photos of the bouquet, your order number and 'REVIEW' in the subject line? Warm regards, Tom

Posted 3 months ago

“Spectacular service. Perfect delivery. Exquisite flowers! Joy! x x x”

Helpful Report

Posted 3 months ago

Hello Beth, Thank you so much for your wonderful review! We're thrilled to hear you enjoyed our service and the flowers.

Posted 3 months ago

“Spectacular service. Perfect delivery. Exquisite flowers! Joy! x x x”

Helpful Report

Posted 3 months ago

Hello Beth, Thank you so much for your wonderful review! We're thrilled to hear you enjoyed our service and the flowers.

Posted 3 months ago

123 Flowers is rated 4.7 based on 12,875 reviews