123 Flowers Reviews

Name: 123 Flowers
Address: 123 Flowers, Prestige Gifting Ltd, E Mill Dean Clough, Halifax
Rating: 4.66

4.7 Rating 12,976 Reviews

93 %

of reviewers recommend 123 Flowers

4.7

Based on 12,976 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 93%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.7 out of 5
Returns & Refunds
Refunds Process	Difficult

Visit Website

Phone:

0800 023 8980

Email:

enquiries@123-flowers.co.uk

Location:

123 Flowers, Prestige Gifting Ltd, E Mill Dean Clough
Halifax
HX3 5AX

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123 Flowers 5 star review on 20th December 2024

E Storm-Petersen

123 Flowers 5 star review on 6th March 2024

4 Gallon Road

123 Flowers 5 star review on 29th January 2024

I Brown

123 Flowers 1 star review on 24th January 2024

751

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“We ordered flowers 10 days ago for my mother in law’s birthday…..they still haven’t arrived. Very poor service (123 blame Royal Mail….).”

Helpful Report

Posted 5 months ago

Hello, Thank you for your review. We’re truly sorry to hear that your mother-in-law’s birthday flowers have not yet arrived, and we completely understand your frustration. If this has not been resolved, please could you contact us at enquiries@123-flowers.co.uk with your order number and 'REVIEW' in the subject line? Best wishes, Rosie

Posted 5 months ago

“Will not buy from here again false advertising show you pictures not what you get delivered think must magnify pictures also the basket wasn’t the one shown in there picture to one that was received £35 which was a gift for my mother the plant is like something get out a supermarket for £5 disgrace”

Helpful Report

Posted 5 months ago

Hello, Thank you for your review. I'm truly sorry to hear about your disappointing experience. We understand how frustrating it must have been for the gift to not meet your expectations, especially for such an important occasion. Your feedback is valuable, and we’ll look into improving the accuracy of our product representations. Thank you for sharing your concerns. Warm regards, Tom

Posted 5 months ago

“I am not sure if these are all fake reviews or if the service has degraded recently but there is absolutely no resemblance between what is advertised and what I received. Incredibly disappointed ... I will now have to go and buy another bouquet from a real shop because if I offer these to my wife for her birthday today, I will undoubtedly lose some body parts ... such a waste of money!!”

Helpful Report

Posted 6 months ago

Hello, Thank you for your review. I’m truly sorry to hear about your experience and understand your frustration. It’s disappointing to know that what you received did not match your expectations or the advertisement. I would also like to apologise for any disappointment caused by the outcome of this and that our team was unable to provide a satisfactory resolution. Warm regards, Rosie

Posted 5 months ago

“The only good thing is the delivery on time. The flowers look terrible. I have never used this company in my life, this is the first and last time. I am very disappointed. I ordered flowers for a friend for her birthday, how can you give such flowers as a gift. And did the florist have eyes at all. How is this possible, just a shock. This is not a bouquet, but rubbish”

Helpful Report

Posted 6 months ago

Hello Anastasiia, Thank you for your review. I’m truly sorry to hear about your disappointing experience. This is not the standard we aim for, and I understand your frustration, especially for such a special occasion. If possible, please send us a birds-eye view image to enquiries@123-flowers.co.uk with your order number and 'REVIEW' in the subject line. Best wishes, Katie

Posted 6 months ago

“Awful nothing like picture less than half the flowers pictures nothing like the bouquet ordered and can fine no way to contact company”

Helpful Report

Posted 6 months ago

Hello, Thank you for your review. I am very sorry to hear that you felt that the flowers did not resemble the images online and I do apologise for any upset this has caused. I would also like to apologise for any disappointment caused by the outcome of this and that our team was unable to provide a satisfactory resolution. Warm regards, Rosie

Posted 6 months ago

“DO NOT USE THIS COMPANY! I ordered flowers online for my sisters funeral. I paid extra to receive the flowers ONTIME. I was provided with tracking link. The flowers were never received. This caused a lot of stress for me on my sisters funeral day. Stress that was not needed on such a day. I contacted 123 flowers and was told they can provide a replacement as goods were delivered! They were not received! The funeral has gone my sisters burial was in London I live in Birmingham. Therefore a replacement is NO GOOD. I was also told I cannot receive a refund! PLEASE DO NOT USE THIS BUSINESS THEY ARE FRAUDULENT!”

Helpful Report

Posted 6 months ago

Hello Natasha, Thank you for your review. I’m truly sorry to hear about the distress you experienced. This is not the level of service we aim to provide, especially on such a difficult day. I understand how crucial timely delivery was for you, and I apologise for the issues you encountered. I would also like to apologise for any disappointment caused by the outcome of this and that our team was unable to provide a satisfactory resolution. Warm regards, Rosie

Posted 6 months ago

“Half of them were dead and the heads fell off before reaching the vase. Emailed customer service and they wouldn’t help nor send another bunch. Daylight robbery”

Helpful Report

Posted 7 months ago

Dear Chloe, thank you so much for taking the time to share your feedback about your recent experience with 123 Flowers. We genuinely appreciate customers like you who let us know about their thoughts and experiences. We are truly sorry to hear about the issues you encountered with your flowers. It is certainly not our intention for any of our customers to receive anything less than fresh and beautiful blooms. We apologise for the disappointment caused by receiving half of the flowers in poor condition and experiencing the heads falling off before reaching the vase. I would also like to apologise for any disappointment caused by the outcome of this and that our team was unable to provide a satisfactory resolution. Warm regards, Tom

Posted 7 months ago

“I purchased nature's best to cheer my daughter in law up after she spent the night in hospital. My thoughts were it is always nice to receive flowers. I went round the next day and couldn't believe what had been sent. It was a bunch of branches (image provided of what was received along with image of what was advertised on website). Even my husband was disgusted. Also these came in a box, letter box flowers when I expected a bouquet but I really wouldn't have minded if they were nice. Very disappointed and under the circumstances request a full refund. Also left on neighbours doorstep when number was clearly stated.”

Helpful Report

Posted 7 months ago

Hello, Thank you for taking the time to leave a review. We're deeply sorry to hear about your disappointing experience. This is certainly not the standard we aim for. If not done already, please could you contact our customer service team with some photos of the bouquet, your order number and 'REVIEW' in the subject line? Warm regards, Tom

Posted 7 months ago

“Ordered Peruvian bouquet and yes delivered promptly the next day. What was received was a small bunch of roses ?? very disappointed as this was just a small get well wish for my sick friend. I asked her to send me a photo as was surprised she thanked me for the roses ? it was supposed to be a much larger mixed bunch of flowers. I complained and received a prompt response saying there was nothing wrong with them and to peel the outer leaves of the roses !, I know how to look after roses, I have a garden full of them.”

Helpful Report

Posted 8 months ago

Thank you so much for taking the time to provide us with your feedback on your recent experience with 123 Flowers. We truly appreciate your honesty and are sorry to hear about the disappointment you faced. We are very sorry to hear that our services have not lived up to our usual high expectations on this occasion. This is very disappointing to hear. I have located your order and can see that a fresh bouquet has been arranged for delivery. Best wishes, Katie

Posted 8 months ago

“Disgusting customer service ever, delivery is not set up, and flowers doesn’t looks like on website, I’m really upset. I got my bouquet three days later”

Helpful Report

Posted 8 months ago

Thank you so much for taking the time to provide us with your valuable feedback about your experience with 123 Flowers. We genuinely appreciate your effort in letting us know about your concerns. Firstly, we would like to extend our sincere apologies for the disappointing customer service you received, as well as the issues with the delivery and the flowers not meeting your expectations. We understand how frustrating this must have been for you, and we are truly sorry for any inconvenience caused. I have checked the tracking link and can see that delivery was attempted on the chosen date and the following day. However, there was no answer. Once again, we extend our sincerest apologies for any inconvenience caused. We genuinely appreciate your feedback. Warm regards, Katie

Posted 8 months ago

“Absolutely shocked by the bouquet my mum received for her birthday ! Paid 10 extra for a large bouquet and what we recieved was something you would get for 6 pound from a petrol station.. disgusting and awaiting contact to discuss this”

Helpful Report

Posted 8 months ago

Dear Clair, thank you so much for taking the time to provide feedback about your experience with 123 Flowers. We truly appreciate your honest review and value your input. We would like to sincerely apologise for the disappointing bouquet your mum received for her birthday. We understand your frustration and we deeply regret that it fell short of your expectations. I would also like to apologise for any disappointment caused by the outcome of this and that our team was unable to provide a satisfactory resolution. Warm regards, Katie

Posted 8 months ago

“Terrible quality, 4 day delivery flowers were ruined no water in them DO NOT USE THIS COMPANY”

Helpful Report

Posted 8 months ago

Dear Sean, Thank you so much for taking the time to share your feedback on your experience with 123 Flowers. We truly appreciate customers like you who inform us about their concerns, as it helps us to continuously improve our services. We sincerely apologise for the quality of the flowers you received and the unfortunate mishap with the delivery. It is truly disappointing to hear that the flowers arrived ruined without water. This is certainly not the level of service we aim to provide to our valued customers. We would like to extend our apologies and assure you that we are taking this matter extremely seriously. I have located your order and can see that this is being looked into by our customer service team. Warm regards, Katie

Posted 8 months ago

“I have ordered a medium size bouquet for extra £5. What I have got is not even half of the size advertised on the website. I have contacted customer support and was told it is the exact same. I have included side by side comparison for people to see. I have also payed extra for special delivery with txt message updates and didn't get any of it. Customer support have blamed it on RM. Overall absolutely disappointing experience. Wouldn't recommend and certainly won't be using again.”

Helpful Report

Posted 8 months ago

Hello Michelle, thank you so much for taking the time to provide us with your valuable feedback about your recent experience with 123 Flowers. We appreciate customers like you who share their thoughts and help us to continuously improve our services. We sincerely apologise for the disappointment you experienced with the size of the bouquet you ordered. We are also sorry for the inconvenience caused by the lack of special delivery with text message updates. We understand the importance of these additional services and apologize for falling short of your expectations. Once again, we apologise for any inconvenience caused and appreciate your feedback. Warm regards, Rosie

Posted 8 months ago

“I had an incredibly disappointing experience with 123Flowers. I ordered flowers for my mother's birthday, expecting a beautiful surprise. However, what I received was far from satisfactory. Firstly, the flowers arrived three days late, which ruined the surprise. When they finally arrived, they were in an appalling state—crushed, wilted, and without water. They looked nothing like what I ordered or what was shown on the website. The quality was abysmal. Customer service was dismissive despite the photographic evidence I provided. They insisted there was no quality issue and offered a mere £10 credit, which I rejected because I won't order from them again. They claimed their florist manager saw no issues and mentioned they sometimes use replacements, offering no refund. After escalating to PayPal, the retailer emailed me asking to close the case, stating they could not offer a solution while a case was open with PayPal. Since I knew they wouldn't take any action if I closed the case, I continued communicating with them through PayPal. Suddenly, they changed their stance and claimed a mistake was made in packing the incorrect bouquet. Despite this admission, they still didn’t offer a refund and insisted on sending another bouquet or gift. I didn't want any replacement or further dealings with this company. I further escalated the issue to PayPal, as I didn’t want any replacement or further dealings with this company. After that conversation PayPal refunded me within 10 minutes. Please don't waste your energy and dispute it directly with your bank or PayPal if you encounter a similar problem. I spent two weeks in frustrating communication back and forth. This level of customer service is unacceptable. They prioritize profit over customer satisfaction. I will never order from them again and strongly advise others to steer clear. Find a more reputable florist to avoid disappointment.”

Helpful Report

Posted 8 months ago

Hello Anna, thank you for taking the time to provide us with your feedback regarding your recent experience with 123 Flowers. We sincerely apologise for the incredibly disappointing experience you had and the inconvenience caused. We understand how important it was for you to surprise your mother on her birthday, and we are truly sorry for the delay in delivery and the poor condition of the flowers upon arrival. This is certainly not the level of service and quality we strive to provide. We also apologise for the experience you had with our customer service team. We should have been more understanding and empathetic towards your concerns, especially considering the photographic evidence you provided. Your dissatisfaction should have been acknowledged and addressed appropriately. We regret that we were unable to offer a satisfactory solution during our initial communication and that it took escalations to PayPal for us to acknowledge our mistake in packing the incorrect bouquet. We understand and respect your decision to seek a refund from PayPal directly. We acknowledge our failure to provide the appropriate customer service and satisfaction that you deserved. Once again, we sincerely apologise for the disappointment and frustration you experienced. We value your feedback and will use it to make the necessary improvements. Thank you for bringing this matter to our attention, and we hope to have the opportunity to restore your faith in us in the future. Best regards, Rosie

Posted 8 months ago

“Well the flowers were not delivered today for my mum's 80th birthday, im gutted. I have no clue where they are. I paid extra for tracking and never got the tracking. There's no-one to answer calls on Sunday, their webchat is a robot. It's the same as being scammed. It was supposed to be a lovely surprise and end up to be stressful. Now I'm going to have to spend my time tomorrow ringing, and I certainly want a full refund. Don't use 123-flowers.”

Helpful Report

Posted 8 months ago

Thank you for taking the time to share your feedback regarding your recent experience with 123 Flowers. We sincerely apologise for the disappointment and inconvenience caused by the non-delivery of your mum's birthday flowers. We understand how important and special such occasions are, and we deeply regret that we fell short of your expectations. We are truly sorry for the lack of tracking information and the unavailability of customer service. We acknowledge that these issues have contributed to a frustrating experience for you. If not done already, please could you contact us at enquiries@123-flowers.co.uk with your order number and 'REVIEW' in the subject line? Best wishes, Rosie

Posted 8 months ago

“I have been trying to find out if my order has been delivered to my lovely friend in France for her birthday. The only way I can find to contact someone is through a chat bot which doesn’t recognise my order and the site isn’t recognising my email and password to my account!!! I did originally get two emails to confirm my account and my order and my money has left my bank!!! I’m extremely frustrated and would like someone to contact me asap please.”

Helpful Report

Posted 8 months ago

Dear Tanya, thank you so much for taking the time to share your feedback about your experience with 123 Flowers. We truly appreciate customers like you who bring such matters to our attention. Please accept our sincerest apologies for the issues you encountered while trying to track your order and contact our support team. We understand how frustrating and inconvenient this must have been for you. Our team is currently investigating the technical glitches that caused the chat bot to not recognize your order and the website to not recognize your email and password. We deeply regret any inconvenience this may have caused you. If this has not been looked into, please could you contact our team at enquiries@123-flowers.co.uk with your order number and 'REVIEW' in the subject line? Best wishes, Katie

Posted 8 months ago

“I ordered a "Medium" bouquet for £25 as a treat for myself and was really excited about receiving a "lush bouquet" as depicted in the photo on their site. What arrived was an extremely sad looking, sparse bunch of wilting blooms that nobody would agree to be a "medium sized bouquet". £25 is a lot of money and I wish I had just got some from Tesco that would've been so much nicer. I feel ripped-off ......”

Helpful Report

Posted 9 months ago

Dear Janie, thank you so much for taking the time to share your feedback about your recent experience with 123 Flowers. We truly appreciate customers like you who bring such matters to our attention. Firstly, we want to apologise for the disappointment you encountered upon receiving your order. It is disheartening to hear that what arrived fell short of your expectations, especially considering the excitement you had leading up to it. We understand how frustrating it must be to receive a bouquet that did not meet the standards we had advertised. We sincerely apologise for any inconvenience caused and for not providing you with the quality you deserved for the price you paid. Your satisfaction is of utmost importance to us, and we would like to make it right for you. Please could you send us some photos of the bouquet to enquiries@123-flowers.co.uk with your order number and 'REVIEW' in the subject line? Best wishes, Rosie

Posted 9 months ago

“Awful service. Avoid!! I used them for the first time to order a large bunch of peonies and chocolates to a relative going through a difficult time. Only to find out they sent a horrible bunch of flowers (mainly carnations) with no chocolates. Luckily the relative sent a photo, otherwise i wouldn't have known. Use interflora.. or anyone else!”

Helpful Report

Posted 9 months ago

Dear Alliyah, thank you so much for taking the time to share your feedback regarding your recent experience with 123 Flowers. We truly appreciate your honesty and apologise for the unfortunate incident that occurred. We are truly sorry for the disappointment caused by the incorrect delivery of flowers, especially during such a difficult time for your relative. We understand how important it is to send meaningful and thoughtful gifts, and we deeply regret that we fell short of your expectations. I can see that our customer service team has reached out and offered to arrange for a new gift to be sent. Once again, we apologise for the inconvenience caused and thank you for bringing it to our attention. We truly appreciate your understanding and hope to have the opportunity to make it right. Warmest regards, Katie

Posted 9 months ago

“Extremely Disappointed – False Advertising and Poor Customer Service (and I'm not the only one!) I recently purchased a bouquet called "Out of the Woods" in the large size from 123 Flowers for a very special occasion - the anniversary of my Dad's passing. This was meant to be a comforting gesture for my Mum on a difficult day. What was received was extremely disappointing and far from what was advertised. Here’s a detailed breakdown of my experience: Misleading Advertisement: The bouquet advertised on the website showed an abundant, vibrant arrangement even in the medium size. The description explicitly mentioned that the medium size was illustrated. (also to note they have since removed this reference on their product description as showing the medium flower arrangement, possibly so when you order you have no reference or nothing to compare on what you're getting) Expecting something even more impressive, I opted for the large version. However, what my Mum received was nowhere near the depicted arrangement. It lacked the volume, quality, and overall aesthetic promised. Comparison Evidence: Below are the photos for comparison: It's clear from these images that the bouquet delivered was not only sparse but also of noticeably lower quality. There were fewer flowers, and the arrangement lacked the lushness shown online. Customer Service Disappointment: After raising a complaint, the response from their customer service was dismissive. Despite the photographic evidence, the florist manager claimed there were no quality issues and that the correct size was delivered. I was offered a mere £10 credit, which feels insulting considering the £40 spent on a subpar product. I replied, highlighting the obvious discrepancy and expressing my dissatisfaction with their proposed resolution. Instead of acknowledging their mistake, they stood by their initial assessment and suggested I dispute the payment with my card provider if I was not satisfied. Final Thoughts: Product Quality: 1/5 – The bouquet delivered was not worth the money spent and was significantly different from what was advertised. Customer Service: 1/5 – Unhelpful and dismissive. The response lacked any genuine concern for customer satisfaction. Value for Money: 1/5 – For £40, the bouquet was not just underwhelming but also felt ripped off compared to what was promised. In summary, my experience with 123Flowers has been extremely disappointing. They failed to deliver what was advertised and handled my complaint poorly. I would not recommend this company to anyone looking for reliable and quality flower arrangements. Save your money and look elsewhere.”

Helpful Report

Posted 9 months ago

Thank you for taking the time to share your feedback about your recent experience with 123 Flowers. We sincerely appreciate your honesty and bringing the issues you encountered to our attention. We would like to apologise for the disappointment you and your Mum experienced with the Out of the Woods bouquet. We understand how important this occasion was and we deeply regret that the bouquet fell short of your expectations. We apologise for any distress this may have caused. We are truly sorry for the response you received from our customer service team. Our goal is to provide excellent customer service and it is clear that we failed to meet your expectations in this regard. We will be addressing this issue internally to ensure that it does not happen again in the future. Once again, we sincerely apologise for the disappointment and frustration you experienced. Warm regards, Rosie

Posted 9 months ago

“The flowers were ordered for a sick relative and the flowers they received were nothing like I ordered. They were limp and only about 6 droopy flowers with loads of foliage. Not at all attractive and very small, nothing like what I ordered. As I only found out more than 3 days after they received them, no refund was offered and a £10 voucher offered which I declined because I will never spend my money there again. Very dissapointed.”

Helpful Report

Posted 9 months ago

Dear Yvonne,Thank you for taking the time to share your feedback about your recent experience with 123 Flowers. We truly appreciate your honesty and it's important for us to hear from our customers, even when the feedback is negative. We would like to sincerely apologise for the disappointment and frustration you must have felt upon receiving the flowers for your relative. It is certainly not the experience we strive to provide for our customers. We understand that the flowers you received were not what you had ordered, and we deeply regret any inconvenience this may have caused. We also apologise for the delay in discovering the issue and for not being able to offer you a refund due to the time elapsed. Your dissatisfaction is completely understandable, and we are truly sorry for not meeting your expectations. Once again, we apologise for the disappointment and for any inconvenience caused. Best wishes, Katie

Posted 9 months ago

123 Flowers is rated 4.7 based on 12,976 reviews