123 Flowers Reviews

Name: 123 Flowers
Address: 123 Flowers, Prestige Gifting Ltd, E Mill Dean Clough, Halifax
Rating: 4.66

4.7 Rating 12,944 Reviews

93 %

of reviewers recommend 123 Flowers

4.7

Based on 12,944 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 93%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.7 out of 5
Returns & Refunds
Refunds Process	Difficult

Visit Website

Phone:

0800 023 8980

Email:

enquiries@123-flowers.co.uk

Location:

123 Flowers, Prestige Gifting Ltd, E Mill Dean Clough
Halifax
HX3 5AX

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123 Flowers 5 star review on 20th December 2024

E Storm-Petersen

123 Flowers 5 star review on 6th March 2024

4 Gallon Road

123 Flowers 5 star review on 29th January 2024

I Brown

123 Flowers 1 star review on 24th January 2024

751

Anonymous

Anonymous // 01/01/2019

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“Placed my order. Told I would receive a confirmation email when it was despatched. Never did. Didn't know who was delivering it and had no way of tracking it. Flowers were delivered. But I had no clue they had been. Found them under my garden table a week later. And they said it was because I didn't leave a phone number. But my number was on my account. Even though they said I'd receive an email. Wasted my money. Poor service. Will not use again. Only gave 2 stars because they actually did get delivered. Not happy. This was a Xmas present for my wife. Straight in the bin.”

Helpful Report

Posted 1 month ago

Hello Michael, Thank you for sharing your experience, and I truly apologise for the frustrations you faced with your order. It's dissatisfying that you did not receive the confirmation email and ended up finding the flowers days later. Your feedback about the lack of communication regarding delivery is invaluable, and we will certainly look into this to improve our service. I understand how disappointing this was, especially as it was a special gift for your wife. We are committed to ensuring better experiences for our customers, and your comments will help us make the necessary changes. Kind regards, Tom.

Posted 1 month ago

“Broken roses and half dead roses for Christmas”

Helpful Report

Posted 2 months ago

Hello Carole, Thank you for taking the time to leave a review. We are very sorry to hear that some of your arrangements have arrived in a poor condition. The quality and longevity of our flowers is very important to us, so it is very disheartening to hear this. Our team have been informed of these problems with your flowers, as this is definitely not representative of our usual high standard. We will of course be looking into why these problems have occurred so that we can make sure it does not happen with future arrangements. Kind regards, Tom.

Posted 2 months ago

“Ordered a large bouquet to be delivered to very elderly relative for Christmas. Not notification of delivery, in fact I had to ask them if they had been delivered! It contained just 13 stems for £34.99 which I thought was a mistake however the online service demands visual proof of the error and trying to get an 88 year old to use not only a mobile phone but also take pictures and send them to me became so stressful for her she ended up in tears. Customer service insisted on this visual proof and maintained that they couldn't offer a refund, only a voucher to use with them again! As a pensioner myself I too was beginning to feel the stress so my daughter is looking into online consumer rights and we will be leaving our elderly relative in peace. Lesson learnt.....yes read the reviews!”

Helpful Report

Posted 2 months ago

Hello, Thank you for your review. We understand how important it is for such occasions to be handled with care and efficiency, and we're truly sorry that our service fell short. We’ll certainly take your comments on board to improve our processes, including how we handle delivery notifications and ensure our policies are easier for all customers to navigate. We appreciate your patience, and we're working to make sure these issues are addressed to prevent similar situations in the future. Kind regards, Tom.

Posted 2 months ago

“Attached is a picture of what I ordered versus what was sent to my colleague recovering from cancer treatment. Absolutely appalling what you have sent. At the same time I ordered a bouquet for another colleague who has recently lost a family member and at this point they haven’t arrived making them at least 3 days late. I appreciate this may be partly down to Royal Mail but I am dreading seeing the £40 insult to floristry that arrives.”

Helpful Report

Posted 2 months ago

Hello, Thank you for sharing your feedback, and I’m truly sorry to hear about the issues with both your order and the delayed delivery. We understand how important these flowers are, and it’s upsetting to hear that the bouquet sent to your colleague didn’t meet your expectations. This is not the quality of service we strive to provide, and I completely understand your frustration. If not done already, please contact our customer service team at enquiries@123-flowers.co.uk with your order number and 'REVIEW' in the subject line. Best wishes, Katie

Posted 2 months ago

“Beautiful fresh flowers, well arranged and delivered on date agreed. I am very happy and so are my family. Especially after I read the bad reviews on TrustPilot and tried to cancel my orders. Well done 123 flowers, you have restored my faith in your service.”

Helpful Report

Posted 2 months ago

Hello Evelyne, Thank you for your wonderful 5-star review! We’re so glad to hear that you loved the fresh flowers and the arrangements we delivered on time. It’s fantastic to know that we’ve restored your faith in our service, especially after your concerns from reading those reviews. Your happiness and that of your family mean a lot to us, and we truly appreciate your support. We look forward to bringing more joy with our blooms in the future! Warm regards, The 123 Flowers Team

Posted 2 months ago

“My sister sent me flowers for my birthday, the shimmering pink bouquet. It came by royally mail, I must admit well packed but the flowers had already started to droop and not as many as shown in the advert, I told her they were beautiful so aas not to disappoint. But they weren't. I would never use 123 flowers.”

Helpful Report

Posted 2 months ago

Hello Christine, Thank you for taking the time to share your feedback. I’m very sorry to hear that the pink bouquet did not meet your expectations, especially on your birthday. We strive to ensure all our flowers arrive in perfect condition and match what is advertised, and I regret that we fell short in your case. If not done already, please send us some images of the bouquet to enquiries@123-flowers.co.uk with your order details and 'REVIEW' in the subject line and we can look into this for you. Best wishes, The 123 Flowers Team

Posted 2 months ago

“Buyer beware! Ordered flowers with next day delivery.. what I got, delivered 3 days late via royal mail and ALL flowers were in various stages of decay with the worst being reduced to a stringy slimy mess. 123Flowers customer service was anything but and they DO NOT stand behind their customer satisfaction guarantee. Do yourself a favor and just order from a local florist or go pick your own as that's even a huge step above what this "business" sells”

Helpful Report

Posted 2 months ago

Hello Dawn, Thank you for bringing your concerns to our attention. I sincerely apologize for the delay in delivery and the condition of the flowers upon arrival. This is certainly not the experience we aim to provide our customers, and I understand how disappointing this must have been for you. We value your feedback, and I assure you that it will be taken seriously as we work to improve our services. Warm regards, Rosie

Posted 2 months ago

“this is the best service you get fantastic flowers for all fair price good flowers i never had complaint i will be using them again very pleased mrwilliam brown balloch loch lomond”

Helpful Report

Posted 2 months ago

Hello Mr. Brown, Thank you for your amazing 5-star review! We're thrilled to hear that you are pleased with our service and the quality of our flowers. It’s fantastic to know that you have had no complaints and found our prices fair. We can’t wait to assist you again and help you brighten more days with our blooms! Warm regards, The 123 Flowers Team

Posted 2 months ago

“Just a heads up to anyone who, like me, send flowers for an occasion and then has to change the date (just one hour after ordering) and/or the message. They say that once the delivery note has been issued they cannot change anything. Very strange in this computerised day and age, but there you go. Not a good service move but I hope the flowers are nice. (My friend was having surgery which was suddenly cancelled so i wanted to change the date of delivery)”

Helpful Report

Posted 2 months ago

Hello, Thank you for sharing your thoughts with us. I'm sorry to hear about the challenges you faced with changing the delivery date and message so soon after placing your order. We understand how important it is to accommodate last-minute adjustments, especially for significant occasions. Your feedback is very important to us as we aim to improve our processes. We hope that when your flowers arrive, they bring joy and brighten your friend's day. Best wishes, The 123 Flowers Team

Posted 2 months ago

“Easy to use Website and nice selection of flowers”

Helpful Report

Posted 2 months ago

Hello, Thank you for your fantastic 5-star review! We're delighted to hear that you found our website easy to use and enjoyed our selection of flowers. We strive to provide a seamless shopping experience, and it's great to know we've achieved that for you. We can’t wait to have you back again for your future floral needs! Warm regards, The 123 Flowers Team

Posted 2 months ago

“Flowers limp and sad, did report before posting review but quite clear from response the company does not have a great care for customer loyalty or repeat business - Would not recommend buying from this company many other postal flower companies with much better products and customer service.”

Helpful Report

Posted 2 months ago

Hello, Thank you for sharing your thoughts. I’m truly sorry to hear that the flowers you received were not up to standard and that our response did not address your concerns adequately. We aim to provide quality products and customer satisfaction, and it’s clear we fell short in your case. Your feedback is invaluable, and I assure you that it will be taken seriously as we work to improve our services. I genuinely appreciate your input, and I hope you might reconsider us in the future for a better experience. Warm regards, Ellie

Posted 2 months ago

“I tried three other online flower delivery services with no success they just annoyed me as I was not being able to complete my order but I’m pleased it didn’t work because I found you Your site is easy to use quick & efficient I shall use you again Thank you Kim Baxter x”

Helpful Report

Posted 2 months ago

Hello Kim, Thank you for your glowing 5-star review! We're thrilled to hear that you found our site easy to use and efficient after your previous frustrations. It’s wonderful to know that we could provide you with the service you were looking for. We can’t wait to assist you again in the future and help you create more happy moments! Warm regards, The 123 Flowers Team

Posted 2 months ago

“Flowers didn’t arrive on the day . And they didn’t look like expected poor amount of roses even though I paid for extra and for guaranteed next day delivery . Customer service was quick responding but didn’t agree that the flowers were lacking and overlooked my complaint of arriving late.”

Helpful Report

Posted 2 months ago

Hello Rose, Thank you for your feedback, and I’m sorry to hear about your disappointing experience. We deeply regret that your flowers didn’t arrive on time and that the bouquet didn’t meet your expectations, even after paying for extra roses and next-day delivery. While I’m glad to hear our customer service team was quick to respond, I’m sorry that your concerns weren’t fully addressed, especially regarding the delayed delivery and the quality of the flowers. This is not the experience we want for our customers. I can see form the image that the flowers are still in bud. Warm regards, Rosie

Posted 2 months ago

“I ordered a bouquet 💐 for my friends Mum who had a fall, she was absolutely delighted with them, they arrived on time. Thank you so much, definitely recommend and will most certainly use your services again.”

Helpful Report

Posted 2 months ago

Hello Kelly, Thank you for your wonderful 5-star review! We’re so happy to hear that the bouquet brought joy to your friend’s Mum and that it arrived on time. Your recommendation means the world to us! We look forward to helping you create more beautiful moments in the future. Warm regards, The 123 Flowers Team

Posted 2 months ago

“To be honest I tried another company before 123 Flowers out of sheer laziness and I was totally frustrated with their poor website construction and slow order processing which eventually bucked up my attitude to make a proper effort and come back to an obviously a more reliable company 123 Flower 😉 😉 👍 In all seriousness, thank you.”

Helpful Report

Posted 2 months ago

Hello Dan, Thank you for taking the time to share your experience! We're glad you made the switch to 123 Flowers, and we're thrilled to hear that our website and order processing met your expectations. It’s all about making things easy and reliable for our customers! We truly appreciate your kind words and support. Looking forward to helping you with more beautiful flower arrangements in the future! Warm regards, The 123 Flowers Team

Posted 2 months ago

“I ordered the Peruvian Lily and Rose bouquet for my friend who had been unwell and I just want you to know that she was delighted with them. I found the ordering process very easy and also the price. The flowers were delivered when I asked for them to be and I received a notification advising of the timescale of delivery and also a notification advising me that they had been delivered. I would definitely recommend 123 Flowers. Excellent service.”

Helpful Report

Posted 3 months ago

Hello Christine, Thank you so much for your fantastic 5-star review! We're delighted to hear that your friend loved the Peruvian Lily and Rose bouquet. It means a lot to us that you found the ordering process easy and appreciated the delivery notifications. Your recommendation truly brightens our day, and we can't wait to help you create more beautiful moments in the future! Warm regards, The 123 Flowers Team

Posted 3 months ago

“Absolutely disgusted with what was sent to the recipient. I have shown a picture of what was ordered and what was received. I’m so embarrassed. What was meant to have been a nice gesture has been totally ruined. With postage, I paid almost £38 for these!”

Helpful Report

Posted 3 months ago

Hello, Thank you for taking the time to share your feedback. I'm genuinely sorry to hear that the arrangement you received did not match your expectations and caused you embarrassment. It’s understandable how disappointing this must be, especially considering the occasion. Please know that we take your concerns seriously, and your experience will be addressed with our team to ensure we provide the quality that we promise. Your satisfaction is important to us, and we appreciate your input as it helps us improve, I have contacted you via email. Warm regards, Ellie

Posted 3 months ago

“I bought some flowers for my daughter last week ! She was absolutely thrilled with them and the had a wonderful smell unlike some other bouquets ! Thank you so much ! I shall be ordering again from you ! Very satified customer”

Helpful Report

Posted 3 months ago

Hello Anne, Thank you so much for your lovely 5-star review! We're thrilled to hear that your daughter was so happy with the flowers and that you enjoyed their wonderful fragrance. It means a lot to us to know our blooms made a difference in someone’s day! We can’t wait to serve you again in the future. Your satisfaction is our top priority! Warm regards, The 123 Flowers Team

Posted 3 months ago

“If I could give less than 1 star I would. My order reflected delivery for the 10th. They changed it to the 11th, then 12th. They were actually delivered on the 13th. 4 days old when received. My friend sent a photo and the size of the arrangement was about 1/2 of what was ordered. Communication with customer service was unsatisfactory. They offered a 5 euro credit for future use. I will never order from them again. I am attaching what was ordered and what was delivered.”

Helpful Report

Posted 3 months ago

Hello, Thank you for sharing your review. I’m very sorry for any disappointment caused regarding the delivery of your order. I see that your order was placed in the early hours of the morning on the 10th, with a delivery date scheduled for the 11th, as noted in your order confirmation. While the order was placed on the 10th, the selected delivery date was the 11th, as unfortunately, we don’t offer same-day delivery. Additionally, I noticed you selected our free delivery option, which typically takes 1-2 working days from the selected date. This information is provided at the time of selection and is also outlined in our delivery terms. Regarding the flowers and your experience with our customer service, I apologise that they did not meet your expectations. I will pass along your feedback to the appropriate department for review. Thank you for taking the time to share your thoughts with us. Warm regards, Rosie

Posted 3 months ago

“Only leaving 1 star so I can leave a review. I ordered a beautiful bunch of flowers for my friend . What arrived was a bunch of dead flowers . Contacted customer services who told me they needed a different view of the flowers than what I could send . After that it's radio silence . Don't waste your money”

Helpful Report

Posted 3 months ago

Hello Lorna, Thank you for sharing your experience. I'm truly sorry to hear that the flowers you received were in such poor condition and that our customer service did not meet your expectations. We strive to ensure that each order brings joy, and it’s disappointing to learn that we fell short in your case. Your feedback is important to us as we work to improve our service and product quality. I apologise for the lack of communication you experienced following your initial contact; this is not the level of service we aim to provide. I can confirm our team did respond to your email on 11-11-2024. Best wishes, Rosie

Posted 3 months ago

123 Flowers is rated 4.7 based on 12,944 reviews