123 Flowers Reviews

Name: 123 Flowers
Address: 123 Flowers, Prestige Gifting Ltd, E Mill Dean Clough, Halifax
Rating: 4.67

4.7 Rating 12,883 Reviews

94 %

of reviewers recommend 123 Flowers

4.7

Based on 12,883 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 93%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.7 out of 5
Returns & Refunds
Refunds Process	Difficult

Visit Website

Phone:

0800 023 8980

Email:

enquiries@123-flowers.co.uk

Location:

123 Flowers, Prestige Gifting Ltd, E Mill Dean Clough
Halifax
HX3 5AX

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123 Flowers 5 star review on 6th March 2024

4 Gallon Road

123 Flowers 5 star review on 29th January 2024

I Brown

123 Flowers 1 star review on 24th January 2024

123 Flowers 5 star review on 26th May 2023

Z Townsend

750

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Very easy to use this site. Hopefully our gift to a daughter in law will be as special.”

Helpful Report

Posted 5 months ago

Hello Malcolm, Thank you for your 5-star review! We're thrilled to hear that you found our site easy to use. It means a lot to us that you chose 123 Flowers for a special gift for your daughter-in-law. We hope she loves the surprise and that it brings joy to her day! Warm regards, The 123 Flowers Team

Posted 1 month ago

“Amazing and colourful flowers”

Helpful Report

Posted 5 months ago

Hello Priya, Thank you for your amazing 5-star review! We’re thrilled to hear that you loved the colorful flowers. They truly bring joy and brighten up any occasion. We appreciate your support and look forward to providing you with more beautiful blooms in the future! Warm regards, The 123 Flowers Team

Posted 1 month ago

“I had an incredibly disappointing experience with 123Flowers. I ordered flowers for my mother's birthday, expecting a beautiful surprise. However, what I received was far from satisfactory. Firstly, the flowers arrived three days late, which ruined the surprise. When they finally arrived, they were in an appalling state—crushed, wilted, and without water. They looked nothing like what I ordered or what was shown on the website. The quality was abysmal. Customer service was dismissive despite the photographic evidence I provided. They insisted there was no quality issue and offered a mere £10 credit, which I rejected because I won't order from them again. They claimed their florist manager saw no issues and mentioned they sometimes use replacements, offering no refund. After escalating to PayPal, the retailer emailed me asking to close the case, stating they could not offer a solution while a case was open with PayPal. Since I knew they wouldn't take any action if I closed the case, I continued communicating with them through PayPal. Suddenly, they changed their stance and claimed a mistake was made in packing the incorrect bouquet. Despite this admission, they still didn’t offer a refund and insisted on sending another bouquet or gift. I didn't want any replacement or further dealings with this company. I further escalated the issue to PayPal, as I didn’t want any replacement or further dealings with this company. After that conversation PayPal refunded me within 10 minutes. Please don't waste your energy and dispute it directly with your bank or PayPal if you encounter a similar problem. I spent two weeks in frustrating communication back and forth. This level of customer service is unacceptable. They prioritize profit over customer satisfaction. I will never order from them again and strongly advise others to steer clear. Find a more reputable florist to avoid disappointment.”

Helpful Report

Posted 5 months ago

Hello Anna, thank you for taking the time to provide us with your feedback regarding your recent experience with 123 Flowers. We sincerely apologise for the incredibly disappointing experience you had and the inconvenience caused. We understand how important it was for you to surprise your mother on her birthday, and we are truly sorry for the delay in delivery and the poor condition of the flowers upon arrival. This is certainly not the level of service and quality we strive to provide. We also apologise for the experience you had with our customer service team. We should have been more understanding and empathetic towards your concerns, especially considering the photographic evidence you provided. Your dissatisfaction should have been acknowledged and addressed appropriately. We regret that we were unable to offer a satisfactory solution during our initial communication and that it took escalations to PayPal for us to acknowledge our mistake in packing the incorrect bouquet. We understand and respect your decision to seek a refund from PayPal directly. We acknowledge our failure to provide the appropriate customer service and satisfaction that you deserved. Once again, we sincerely apologise for the disappointment and frustration you experienced. We value your feedback and will use it to make the necessary improvements. Thank you for bringing this matter to our attention, and we hope to have the opportunity to restore your faith in us in the future. Best regards, Rosie

Posted 5 months ago

“Well the flowers were not delivered today for my mum's 80th birthday, im gutted. I have no clue where they are. I paid extra for tracking and never got the tracking. There's no-one to answer calls on Sunday, their webchat is a robot. It's the same as being scammed. It was supposed to be a lovely surprise and end up to be stressful. Now I'm going to have to spend my time tomorrow ringing, and I certainly want a full refund. Don't use 123-flowers.”

Helpful Report

Posted 5 months ago

Thank you for taking the time to share your feedback regarding your recent experience with 123 Flowers. We sincerely apologise for the disappointment and inconvenience caused by the non-delivery of your mum's birthday flowers. We understand how important and special such occasions are, and we deeply regret that we fell short of your expectations. We are truly sorry for the lack of tracking information and the unavailability of customer service. We acknowledge that these issues have contributed to a frustrating experience for you. If not done already, please could you contact us at enquiries@123-flowers.co.uk with your order number and 'REVIEW' in the subject line? Best wishes, Rosie

Posted 5 months ago

“I have been trying to find out if my order has been delivered to my lovely friend in France for her birthday. The only way I can find to contact someone is through a chat bot which doesn’t recognise my order and the site isn’t recognising my email and password to my account!!! I did originally get two emails to confirm my account and my order and my money has left my bank!!! I’m extremely frustrated and would like someone to contact me asap please.”

Helpful Report

Posted 5 months ago

Dear Tanya, thank you so much for taking the time to share your feedback about your experience with 123 Flowers. We truly appreciate customers like you who bring such matters to our attention. Please accept our sincerest apologies for the issues you encountered while trying to track your order and contact our support team. We understand how frustrating and inconvenient this must have been for you. Our team is currently investigating the technical glitches that caused the chat bot to not recognize your order and the website to not recognize your email and password. We deeply regret any inconvenience this may have caused you. If this has not been looked into, please could you contact our team at enquiries@123-flowers.co.uk with your order number and 'REVIEW' in the subject line? Best wishes, Katie

Posted 5 months ago

“It was so easy to pick the right flowers needed, step-by-step, will recommend this site to my family and friends”

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Posted 5 months ago

Hello Olive, Thank you for your wonderful 5-star review! We’re thrilled to hear that you found it easy to select the perfect flowers with our step-by-step process. Your recommendation to family and friends truly means a lot to us! We appreciate your support and look forward to helping you create more beautiful floral moments in the future. Warm regards, The 123 Flowers Team

Posted 1 month ago

“Easy to follow website. Great photos! Love that I can order flowers to send to family in the UK. Living in Australia, not all sites let me do that. Well done and keep up the good work!”

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Posted 5 months ago

Hello Rachelle, Thank you for your wonderful 4-star review! We’re thrilled to hear that you found our website easy to navigate and enjoyed our vibrant photos. It’s fantastic that you can send flowers to your family in the UK from Australia—making those connections is what we’re all about! Your kind words mean a lot to us, and we appreciate your support. We’re committed to providing a seamless experience and look forward to serving you again in the future! Warm regards, The 123 Flowers Team

Posted 1 month ago

“Amazing flowers, smooth delivery. ORDER NOW u get lots of discounts 🤣♥️♥️♥️”

Helpful Report

Posted 5 months ago

Hello there! Thank you for the amazing 5-star review! We're thrilled to hear you loved the flowers and that the delivery went smoothly. Warm wishes, The 123 Flowers Team

Posted 1 month ago

“Required flowers for a birthday and a bereavement. Both orders were delivered to the exact addresses, and the recipients enjoyed the flowers they received. Thank you for your assistance by delivering joy & comfort. Heartily recommended!”

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Posted 6 months ago

Thank you so much for taking the time to give us a 5-star rating! We are thrilled to hear that you had such a positive experience with 123 Flowers. Your feedback means the world to us. We appreciate your kind words and your recommendation from the bottom of our hearts. Thank you for choosing 123 Flowers and for allowing us to assist you in delivering joy and comfort. We look forward to serving you again in the future. Warm regards, Katie

Posted 6 months ago

“I ordered a "Medium" bouquet for £25 as a treat for myself and was really excited about receiving a "lush bouquet" as depicted in the photo on their site. What arrived was an extremely sad looking, sparse bunch of wilting blooms that nobody would agree to be a "medium sized bouquet". £25 is a lot of money and I wish I had just got some from Tesco that would've been so much nicer. I feel ripped-off ......”

Helpful Report

Posted 6 months ago

Dear Janie, thank you so much for taking the time to share your feedback about your recent experience with 123 Flowers. We truly appreciate customers like you who bring such matters to our attention. Firstly, we want to apologise for the disappointment you encountered upon receiving your order. It is disheartening to hear that what arrived fell short of your expectations, especially considering the excitement you had leading up to it. We understand how frustrating it must be to receive a bouquet that did not meet the standards we had advertised. We sincerely apologise for any inconvenience caused and for not providing you with the quality you deserved for the price you paid. Your satisfaction is of utmost importance to us, and we would like to make it right for you. Please could you send us some photos of the bouquet to enquiries@123-flowers.co.uk with your order number and 'REVIEW' in the subject line? Best wishes, Rosie

Posted 6 months ago

“Awful service. Avoid!! I used them for the first time to order a large bunch of peonies and chocolates to a relative going through a difficult time. Only to find out they sent a horrible bunch of flowers (mainly carnations) with no chocolates. Luckily the relative sent a photo, otherwise i wouldn't have known. Use interflora.. or anyone else!”

Helpful Report

Posted 6 months ago

Dear Alliyah, thank you so much for taking the time to share your feedback regarding your recent experience with 123 Flowers. We truly appreciate your honesty and apologise for the unfortunate incident that occurred. We are truly sorry for the disappointment caused by the incorrect delivery of flowers, especially during such a difficult time for your relative. We understand how important it is to send meaningful and thoughtful gifts, and we deeply regret that we fell short of your expectations. I can see that our customer service team has reached out and offered to arrange for a new gift to be sent. Once again, we apologise for the inconvenience caused and thank you for bringing it to our attention. We truly appreciate your understanding and hope to have the opportunity to make it right. Warmest regards, Katie

Posted 6 months ago

“Extremely Disappointed – False Advertising and Poor Customer Service (and I'm not the only one!) I recently purchased a bouquet called "Out of the Woods" in the large size from 123 Flowers for a very special occasion - the anniversary of my Dad's passing. This was meant to be a comforting gesture for my Mum on a difficult day. What was received was extremely disappointing and far from what was advertised. Here’s a detailed breakdown of my experience: Misleading Advertisement: The bouquet advertised on the website showed an abundant, vibrant arrangement even in the medium size. The description explicitly mentioned that the medium size was illustrated. (also to note they have since removed this reference on their product description as showing the medium flower arrangement, possibly so when you order you have no reference or nothing to compare on what you're getting) Expecting something even more impressive, I opted for the large version. However, what my Mum received was nowhere near the depicted arrangement. It lacked the volume, quality, and overall aesthetic promised. Comparison Evidence: Below are the photos for comparison: It's clear from these images that the bouquet delivered was not only sparse but also of noticeably lower quality. There were fewer flowers, and the arrangement lacked the lushness shown online. Customer Service Disappointment: After raising a complaint, the response from their customer service was dismissive. Despite the photographic evidence, the florist manager claimed there were no quality issues and that the correct size was delivered. I was offered a mere £10 credit, which feels insulting considering the £40 spent on a subpar product. I replied, highlighting the obvious discrepancy and expressing my dissatisfaction with their proposed resolution. Instead of acknowledging their mistake, they stood by their initial assessment and suggested I dispute the payment with my card provider if I was not satisfied. Final Thoughts: Product Quality: 1/5 – The bouquet delivered was not worth the money spent and was significantly different from what was advertised. Customer Service: 1/5 – Unhelpful and dismissive. The response lacked any genuine concern for customer satisfaction. Value for Money: 1/5 – For £40, the bouquet was not just underwhelming but also felt ripped off compared to what was promised. In summary, my experience with 123Flowers has been extremely disappointing. They failed to deliver what was advertised and handled my complaint poorly. I would not recommend this company to anyone looking for reliable and quality flower arrangements. Save your money and look elsewhere.”

Helpful Report

Posted 6 months ago

Thank you for taking the time to share your feedback about your recent experience with 123 Flowers. We sincerely appreciate your honesty and bringing the issues you encountered to our attention. We would like to apologise for the disappointment you and your Mum experienced with the Out of the Woods bouquet. We understand how important this occasion was and we deeply regret that the bouquet fell short of your expectations. We apologise for any distress this may have caused. We are truly sorry for the response you received from our customer service team. Our goal is to provide excellent customer service and it is clear that we failed to meet your expectations in this regard. We will be addressing this issue internally to ensure that it does not happen again in the future. Once again, we sincerely apologise for the disappointment and frustration you experienced. Warm regards, Rosie

Posted 6 months ago

“Flowers are always Premium Service is Excellent Bought many bouquets Always Delighted with the delivery”

Helpful Report

Posted 6 months ago

Dear Martin, thank you so much for your five-star rating of 123 Flowers! We truly appreciate your support and kind words. Flowers are always premium, and we take great pride in offering excellent service to our valued customers like you. It's wonderful to hear that you have purchased many bouquets from us and have always been delighted with the delivery. Once again, thank you for choosing 123 Flowers. We look forward to serving you again in the future! Best regards, Katie

Posted 6 months ago

“The flowers were ordered for a sick relative and the flowers they received were nothing like I ordered. They were limp and only about 6 droopy flowers with loads of foliage. Not at all attractive and very small, nothing like what I ordered. As I only found out more than 3 days after they received them, no refund was offered and a £10 voucher offered which I declined because I will never spend my money there again. Very dissapointed.”

Helpful Report

Posted 6 months ago

Dear Yvonne,Thank you for taking the time to share your feedback about your recent experience with 123 Flowers. We truly appreciate your honesty and it's important for us to hear from our customers, even when the feedback is negative. We would like to sincerely apologise for the disappointment and frustration you must have felt upon receiving the flowers for your relative. It is certainly not the experience we strive to provide for our customers. We understand that the flowers you received were not what you had ordered, and we deeply regret any inconvenience this may have caused. We also apologise for the delay in discovering the issue and for not being able to offer you a refund due to the time elapsed. Your dissatisfaction is completely understandable, and we are truly sorry for not meeting your expectations. Once again, we apologise for the disappointment and for any inconvenience caused. Best wishes, Katie

Posted 6 months ago

“The choice of flowers are stunning. Prices are great and the website was super easy to use. I’m very impressed. Thank you!”

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Posted 6 months ago

Dear Joanne, Thank you so much for your wonderful 5-star rating of 123 Flowers! We are thrilled to hear that you found our choice of flowers stunning and that the prices were great. We also appreciate your kind words about our website being super easy to use. We are truly impressed by your feedback and are delighted to have made a positive impression on you. Once again, thank you for taking the time to share your experience, and we look forward to serving you again in the future! Warm regards, 123 Flowers Team

Posted 6 months ago

“Beautiful and colourful flowers to choose from!”

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Posted 6 months ago

Dear Florence,Thank you so much for your wonderful 5-star rating of 123 Flowers! We truly appreciate your support and are thrilled to hear that you had a positive experience with us. We are delighted to know that you found our selection of flowers beautiful and colourful. It brings us great joy to offer a wide variety of blooms to choose from, ensuring that our customers can find the perfect arrangement for any occasion. Once again, thank you for your kind words and for choosing 123 Flowers. We look forward to serving you again soon! Best regards, Tom.

Posted 6 months ago

“First class services ! Thank you 123 Flowers”

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Posted 7 months ago

Dear Radu, Thank you so much for your fantastic 5-star rating of 123 Flowers! We truly appreciate your support and are thrilled to hear that you had a first-class experience with us. Your satisfaction is our utmost priority, and we look forward to serving you again in the future. Once again, thank you for choosing 123 Flowers! Warm regards, 123 Flowers

Posted 7 months ago

“Beautiful quality fliers purchased several times. Ibeen super happy every time highly recommended”

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Posted 7 months ago

Dear Sarah, thank you so much for your 5-star rating of 123 Flowers! We greatly appreciate your continued support and the trust you have placed in us. We are thrilled to hear that you have found our flower quality to be beautiful and that you have been consistently pleased with your purchases. Your recommendation means the world to us! Should you require our services again in the future, please do not hesitate to reach out. We'll be more than happy to assist you with all your floral needs. Once again, thank you for your wonderful feedback and for choosing 123 Flowers! Warmest regards, Rosie

Posted 7 months ago

“Can't wait for my sister to receive this bouquet. It looks a stunning arrangement and the price is very good. Its also nice to be able to support a local business.”

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Posted 7 months ago

Dear Elizabeth, Thank you so much for your fabulous 5-star rating of 123 Flowers! We truly appreciate your support and are thrilled to hear that you had a wonderful experience with us. We are equally excited about delivering the stunning bouquet to your sister. We hope it brings her joy and brightens her day! Your kind words about the arrangement and the affordable price mean a lot to us. As a local business, it warms our hearts to know that we have your support. Once again, thank you for choosing 123 Flowers, and we can't wait for your sister to receive her beautiful bouquet! Warm regards, Rosie

Posted 7 months ago

“Been ordering for last 3 years, always been amazing beautiful arrangements, will never use anywhere else again”

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Posted 7 months ago

Dear Amanda, Thank you so much for your generous 5-star rating of 123 Flowers! We greatly appreciate your continued support and loyalty as a valued customer for the past three years. We are absolutely thrilled to hear that our arrangements have consistently amazed you with their beauty. Your trust and satisfaction mean the world to us, and we are committed to consistently delivering the same level of excellence in the future. We are truly honoured to be your go-to flower shop, and we look forward to serving you again and again. If there is anything else we can assist you with, please do not hesitate to reach out. Thank you once again for your kind words and for choosing 123 Flowers. We are grateful for your continued support. Warm regards, Rosie

Posted 7 months ago

123 Flowers is rated 4.7 based on 12,883 reviews