123 Flowers Reviews

Name: 123 Flowers
Address: 123 Flowers, Prestige Gifting Ltd, E Mill Dean Clough, Halifax
Rating: 4.67

4.7 Rating 12,875 Reviews

94 %

of reviewers recommend 123 Flowers

4.7

Based on 12,875 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 93%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.7 out of 5
Returns & Refunds
Refunds Process	Difficult

Visit Website

Phone:

0800 023 8980

Email:

enquiries@123-flowers.co.uk

Location:

123 Flowers, Prestige Gifting Ltd, E Mill Dean Clough
Halifax
HX3 5AX

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123 Flowers 5 star review on 6th March 2024

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123 Flowers 5 star review on 29th January 2024

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123 Flowers 1 star review on 24th January 2024

123 Flowers 5 star review on 26th May 2023

Z Townsend

750

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Amazing flowers, smooth delivery. ORDER NOW u get lots of discounts 🤣♥️♥️♥️”

Helpful Report

Posted 5 months ago

Hello there! Thank you for the amazing 5-star review! We're thrilled to hear you loved the flowers and that the delivery went smoothly. Warm wishes, The 123 Flowers Team

Posted 3 weeks ago

“Required flowers for a birthday and a bereavement. Both orders were delivered to the exact addresses, and the recipients enjoyed the flowers they received. Thank you for your assistance by delivering joy & comfort. Heartily recommended!”

Helpful Report

Posted 5 months ago

Thank you so much for taking the time to give us a 5-star rating! We are thrilled to hear that you had such a positive experience with 123 Flowers. Your feedback means the world to us. We appreciate your kind words and your recommendation from the bottom of our hearts. Thank you for choosing 123 Flowers and for allowing us to assist you in delivering joy and comfort. We look forward to serving you again in the future. Warm regards, Katie

Posted 5 months ago

“I ordered a "Medium" bouquet for £25 as a treat for myself and was really excited about receiving a "lush bouquet" as depicted in the photo on their site. What arrived was an extremely sad looking, sparse bunch of wilting blooms that nobody would agree to be a "medium sized bouquet". £25 is a lot of money and I wish I had just got some from Tesco that would've been so much nicer. I feel ripped-off ......”

Helpful Report

Posted 5 months ago

Dear Janie, thank you so much for taking the time to share your feedback about your recent experience with 123 Flowers. We truly appreciate customers like you who bring such matters to our attention. Firstly, we want to apologise for the disappointment you encountered upon receiving your order. It is disheartening to hear that what arrived fell short of your expectations, especially considering the excitement you had leading up to it. We understand how frustrating it must be to receive a bouquet that did not meet the standards we had advertised. We sincerely apologise for any inconvenience caused and for not providing you with the quality you deserved for the price you paid. Your satisfaction is of utmost importance to us, and we would like to make it right for you. Please could you send us some photos of the bouquet to enquiries@123-flowers.co.uk with your order number and 'REVIEW' in the subject line? Best wishes, Rosie

Posted 5 months ago

“Awful service. Avoid!! I used them for the first time to order a large bunch of peonies and chocolates to a relative going through a difficult time. Only to find out they sent a horrible bunch of flowers (mainly carnations) with no chocolates. Luckily the relative sent a photo, otherwise i wouldn't have known. Use interflora.. or anyone else!”

Helpful Report

Posted 5 months ago

Dear Alliyah, thank you so much for taking the time to share your feedback regarding your recent experience with 123 Flowers. We truly appreciate your honesty and apologise for the unfortunate incident that occurred. We are truly sorry for the disappointment caused by the incorrect delivery of flowers, especially during such a difficult time for your relative. We understand how important it is to send meaningful and thoughtful gifts, and we deeply regret that we fell short of your expectations. I can see that our customer service team has reached out and offered to arrange for a new gift to be sent. Once again, we apologise for the inconvenience caused and thank you for bringing it to our attention. We truly appreciate your understanding and hope to have the opportunity to make it right. Warmest regards, Katie

Posted 5 months ago

“Extremely Disappointed – False Advertising and Poor Customer Service (and I'm not the only one!) I recently purchased a bouquet called "Out of the Woods" in the large size from 123 Flowers for a very special occasion - the anniversary of my Dad's passing. This was meant to be a comforting gesture for my Mum on a difficult day. What was received was extremely disappointing and far from what was advertised. Here’s a detailed breakdown of my experience: Misleading Advertisement: The bouquet advertised on the website showed an abundant, vibrant arrangement even in the medium size. The description explicitly mentioned that the medium size was illustrated. (also to note they have since removed this reference on their product description as showing the medium flower arrangement, possibly so when you order you have no reference or nothing to compare on what you're getting) Expecting something even more impressive, I opted for the large version. However, what my Mum received was nowhere near the depicted arrangement. It lacked the volume, quality, and overall aesthetic promised. Comparison Evidence: Below are the photos for comparison: It's clear from these images that the bouquet delivered was not only sparse but also of noticeably lower quality. There were fewer flowers, and the arrangement lacked the lushness shown online. Customer Service Disappointment: After raising a complaint, the response from their customer service was dismissive. Despite the photographic evidence, the florist manager claimed there were no quality issues and that the correct size was delivered. I was offered a mere £10 credit, which feels insulting considering the £40 spent on a subpar product. I replied, highlighting the obvious discrepancy and expressing my dissatisfaction with their proposed resolution. Instead of acknowledging their mistake, they stood by their initial assessment and suggested I dispute the payment with my card provider if I was not satisfied. Final Thoughts: Product Quality: 1/5 – The bouquet delivered was not worth the money spent and was significantly different from what was advertised. Customer Service: 1/5 – Unhelpful and dismissive. The response lacked any genuine concern for customer satisfaction. Value for Money: 1/5 – For £40, the bouquet was not just underwhelming but also felt ripped off compared to what was promised. In summary, my experience with 123Flowers has been extremely disappointing. They failed to deliver what was advertised and handled my complaint poorly. I would not recommend this company to anyone looking for reliable and quality flower arrangements. Save your money and look elsewhere.”

Helpful Report

Posted 5 months ago

Thank you for taking the time to share your feedback about your recent experience with 123 Flowers. We sincerely appreciate your honesty and bringing the issues you encountered to our attention. We would like to apologise for the disappointment you and your Mum experienced with the Out of the Woods bouquet. We understand how important this occasion was and we deeply regret that the bouquet fell short of your expectations. We apologise for any distress this may have caused. We are truly sorry for the response you received from our customer service team. Our goal is to provide excellent customer service and it is clear that we failed to meet your expectations in this regard. We will be addressing this issue internally to ensure that it does not happen again in the future. Once again, we sincerely apologise for the disappointment and frustration you experienced. Warm regards, Rosie

Posted 5 months ago

“Flowers are always Premium Service is Excellent Bought many bouquets Always Delighted with the delivery”

Helpful Report

Posted 5 months ago

Dear Martin, thank you so much for your five-star rating of 123 Flowers! We truly appreciate your support and kind words. Flowers are always premium, and we take great pride in offering excellent service to our valued customers like you. It's wonderful to hear that you have purchased many bouquets from us and have always been delighted with the delivery. Once again, thank you for choosing 123 Flowers. We look forward to serving you again in the future! Best regards, Katie

Posted 5 months ago

“The flowers were ordered for a sick relative and the flowers they received were nothing like I ordered. They were limp and only about 6 droopy flowers with loads of foliage. Not at all attractive and very small, nothing like what I ordered. As I only found out more than 3 days after they received them, no refund was offered and a £10 voucher offered which I declined because I will never spend my money there again. Very dissapointed.”

Helpful Report

Posted 5 months ago

Dear Yvonne,Thank you for taking the time to share your feedback about your recent experience with 123 Flowers. We truly appreciate your honesty and it's important for us to hear from our customers, even when the feedback is negative. We would like to sincerely apologise for the disappointment and frustration you must have felt upon receiving the flowers for your relative. It is certainly not the experience we strive to provide for our customers. We understand that the flowers you received were not what you had ordered, and we deeply regret any inconvenience this may have caused. We also apologise for the delay in discovering the issue and for not being able to offer you a refund due to the time elapsed. Your dissatisfaction is completely understandable, and we are truly sorry for not meeting your expectations. Once again, we apologise for the disappointment and for any inconvenience caused. Best wishes, Katie

Posted 5 months ago

“The choice of flowers are stunning. Prices are great and the website was super easy to use. I’m very impressed. Thank you!”

Helpful Report

Posted 5 months ago

Dear Joanne, Thank you so much for your wonderful 5-star rating of 123 Flowers! We are thrilled to hear that you found our choice of flowers stunning and that the prices were great. We also appreciate your kind words about our website being super easy to use. We are truly impressed by your feedback and are delighted to have made a positive impression on you. Once again, thank you for taking the time to share your experience, and we look forward to serving you again in the future! Warm regards, 123 Flowers Team

Posted 5 months ago

“Beautiful and colourful flowers to choose from!”

Helpful Report

Posted 6 months ago

Dear Florence,Thank you so much for your wonderful 5-star rating of 123 Flowers! We truly appreciate your support and are thrilled to hear that you had a positive experience with us. We are delighted to know that you found our selection of flowers beautiful and colourful. It brings us great joy to offer a wide variety of blooms to choose from, ensuring that our customers can find the perfect arrangement for any occasion. Once again, thank you for your kind words and for choosing 123 Flowers. We look forward to serving you again soon! Best regards, Tom.

Posted 5 months ago

“First class services ! Thank you 123 Flowers”

Helpful Report

Posted 6 months ago

Dear Radu, Thank you so much for your fantastic 5-star rating of 123 Flowers! We truly appreciate your support and are thrilled to hear that you had a first-class experience with us. Your satisfaction is our utmost priority, and we look forward to serving you again in the future. Once again, thank you for choosing 123 Flowers! Warm regards, 123 Flowers

Posted 6 months ago

“Beautiful quality fliers purchased several times. Ibeen super happy every time highly recommended”

Helpful Report

Posted 6 months ago

Dear Sarah, thank you so much for your 5-star rating of 123 Flowers! We greatly appreciate your continued support and the trust you have placed in us. We are thrilled to hear that you have found our flower quality to be beautiful and that you have been consistently pleased with your purchases. Your recommendation means the world to us! Should you require our services again in the future, please do not hesitate to reach out. We'll be more than happy to assist you with all your floral needs. Once again, thank you for your wonderful feedback and for choosing 123 Flowers! Warmest regards, Rosie

Posted 6 months ago

“Can't wait for my sister to receive this bouquet. It looks a stunning arrangement and the price is very good. Its also nice to be able to support a local business.”

Helpful Report

Posted 6 months ago

Dear Elizabeth, Thank you so much for your fabulous 5-star rating of 123 Flowers! We truly appreciate your support and are thrilled to hear that you had a wonderful experience with us. We are equally excited about delivering the stunning bouquet to your sister. We hope it brings her joy and brightens her day! Your kind words about the arrangement and the affordable price mean a lot to us. As a local business, it warms our hearts to know that we have your support. Once again, thank you for choosing 123 Flowers, and we can't wait for your sister to receive her beautiful bouquet! Warm regards, Rosie

Posted 6 months ago

“Been ordering for last 3 years, always been amazing beautiful arrangements, will never use anywhere else again”

Helpful Report

Posted 6 months ago

Dear Amanda, Thank you so much for your generous 5-star rating of 123 Flowers! We greatly appreciate your continued support and loyalty as a valued customer for the past three years. We are absolutely thrilled to hear that our arrangements have consistently amazed you with their beauty. Your trust and satisfaction mean the world to us, and we are committed to consistently delivering the same level of excellence in the future. We are truly honoured to be your go-to flower shop, and we look forward to serving you again and again. If there is anything else we can assist you with, please do not hesitate to reach out. Thank you once again for your kind words and for choosing 123 Flowers. We are grateful for your continued support. Warm regards, Rosie

Posted 6 months ago

“Ordered flowers to send to my in France. I ordered the roses and freesias bouquet. Not only did they arrive late, but they were nothing like the flowers I ordered. They had a large lily, some berries and 3 x red roses. It was more like an autumn/ winter bouquet. 123 advised they thought were okay to begin with and of good quality, but after challenging them, they offered £15 credit. I refused, as it would mean spending more money, I had already spent over £45 already, besides I couldn't guarantee it would be what I ordered! Do mot use this company for flowers ordering as what is advertised, is not what you will get.”

Helpful Report

Posted 6 months ago

Thank you so much for taking the time to share your feedback about your experience with 123 Flowers. We truly appreciate your honesty and for bringing the issues regarding your order of roses and Freesias bouquet to our attention. We sincerely apologise for the inconvenience caused by the late delivery and the incorrect bouquet that was delivered to you. We understand how important it is for our customers to receive exactly what they ordered, and in this case, we fell short of meeting your expectations. We're deeply sorry for the disappointment this must have caused. I would also like to apologise for any disappointment caused by the outcome of this and that our team was unable to provide a satisfactory resolution. Warm regards, Tom

Posted 6 months ago

“Use this company numerous times great service, reliable, fantastic reply time if you have any questions regarding your order”

Helpful Report

Posted 6 months ago

Dear Sharne, Thank you so much for your fantastic review and for giving 123 Flowers a glowing 5-star rating! We truly appreciate your continued support and trust in our services. Your kind words mean a lot to us, and we're thrilled to have such a loyal customer like yourself. We look forward to serving you again and providing you with more delightful floral experiences in the future! Warm regards, Rosie

Posted 6 months ago

“Best flower delivery I have ever used! Beautiful flowers at an affordable price!”

Helpful Report

Posted 6 months ago

Dear Nikoo, Thank you so much for your amazing 5-star rating of 123 Flowers! We truly appreciate your kind words and support. We're thrilled to hear that our flower delivery service exceeded your expectations and that you found our flowers to be beautiful at an affordable price. Your satisfaction is our utmost priority, and we're delighted to know that we could provide you with the best flower delivery experience. We look forward to serving you again in the future! Best regards, Katie

Posted 6 months ago

“Easy to use site”

Helpful Report

Posted 6 months ago

Dear Lorraine, Thank you so much for your fantastic 5-star rating of 123 Flowers! We truly appreciate your support and are thrilled to hear that you had such a positive experience with us. We strive to make our website as user-friendly as possible, so we're thrilled to hear that you found it easy to use. If you ever need any assistance, don't hesitate to reach out to us. Thank you again for your kind words and for choosing 123 Flowers. We look forward to serving you again in the future! Best regards, The 123 Flowers Team

Posted 6 months ago

“Excellent service, easy to use website. Very pleased with selections offered.”

Helpful Report

Posted 6 months ago

Hello Vaughan, thank you so much for your fantastic 5-star rating of 123 Flowers! We are delighted to hear that you found our service excellent and our website easy to use. It is truly rewarding to know that you are pleased with the wide array of floral selections we offer. Once again, thank you for choosing 123 Flowers. We look forward to serving you again in the future! Best regards, Rosie

Posted 6 months ago

“always receive first class service”

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Posted 6 months ago

Dear Billy, thank you so much for your fantastic 5-star rating of 123 Flowers! We greatly appreciate your kind words and support. It is a pleasure to receive such positive feedback from valued customers like you. Thank you once again for your glowing review and for choosing 123 Flowers. We look forward to serving you again! Warmest regards, Rosie

Posted 6 months ago

“I always purchase my flowers from you & always absolutely delighted”

Helpful Report

Posted 6 months ago

Thank you so much for your wonderful 5-star rating of 123 Flowers! We truly appreciate your feedback and are thrilled to hear that you are always delighted with your floral purchases from us. Your continued support means the world to us, and we look forward to serving you again soon! Warm regards, Tom

Posted 6 months ago

123 Flowers is rated 4.7 based on 12,875 reviews