123 Flowers Reviews

Name: 123 Flowers
Address: 123 Flowers, Prestige Gifting Ltd, E Mill Dean Clough, Halifax
Rating: 4.67

4.7 Rating 12,898 Reviews

94 %

of reviewers recommend 123 Flowers

4.7

Based on 12,898 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 93%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.7 out of 5
Returns & Refunds
Refunds Process	Difficult

Visit Website

Phone:

0800 023 8980

Email:

enquiries@123-flowers.co.uk

Location:

123 Flowers, Prestige Gifting Ltd, E Mill Dean Clough
Halifax
HX3 5AX

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Trustpilot reviews Looks like you’re in the United Kingdom. Go to the British Trustpilot site Review of 123 Flowers Your review is pending.Read more Lorraine Snelling 0 reviews GB Rated 1 out of 5 stars I ordered the puruvien lillies an roses… I ordered the puruvien lillies an roses the picture was lovely but what s Arrived was sadly missing many flowers all that arrived was 4 roses a 1 lily stem for £33. 99 I expected more flowers I emailed as the friend I sent them to sent me a photo and said the flowers did not look good , I ordered a large bouquet. 123 flowers replied to say they had made a mistake and sent the wrong size and would refund me £5.00 which I declined as it was there error so after several emails they agreed to send another bouquet, the second bouquet arrived ( worse than the first ) but as my friend had received and opened the delivery the roses head had already dropped and the other flower were passed there best , again I emailed and sent photos but they said they could see no issues with the flowers , ( wish I could attach photos ) several emails back and forth they said they would refund me £10 . They even tried to tell me what to do to the roses, how patronising!!! It was to late to save those roses !! Very bad customer service . DO NOT USE , C very embarrassing for me not just once but twice caused me stress and anxiety . Several emails saying the same terrible company flowers on profile picture”

Helpful Report

Posted 1 year ago

Thank you so much for taking the time to provide us with feedback on your experience with 123 Flowers, Lorraine. We are sorry that you did not receive the arrangement that you expected, and that our customer service have been less than satisfactory in this instance. We strive to provide the best possible service to all our customers and we truly apologize that this has not been met in this situation. We are grateful for your honest feedback and we will use this to improve our service in the future. We hope that you will continue to use 123 Flowers, and that we can improve your overall experience. Thank you once again for taking the time to provide your valuable feedback.

Posted 1 year ago

“Fast and easy! I will use it again!”

Helpful Report

Posted 1 year ago

Thank you so much for the 5 star rating of 123 Flowers! We really appreciate your feedback, and we're glad that you found the process fast and easy! We hope you'll use it again in the future!

Posted 1 year ago

“So easy to send flowers from Australia to the UK. 2 minutes and done!”

Helpful Report

Posted 1 year ago

Thank you Frances for your 5 star rating - I am so glad you were happy with your experience of ordering from 123 Flowers and sending flowers from Australia to the UK. It's great to hear that it was so easy to do.

Posted 1 year ago

“Easy to use”

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Posted 1 year ago

Thanks Jess for your 5 star rating of 123 Flowers! We're so pleased to hear that you found our services easy to use.

Posted 1 year ago

“They sported a holiday. I ordered flowers on 26.08 for 29.08. The flowers did not arrive.”

Helpful Report

Posted 1 year ago

Thank you so much for your feedback, Volodymyr. We truly appreciate that you took the time to let us know about your experience. We apologize that the flowers you ordered on the 26th of August did not arrive for the 29th. We are very sorry for this inconvenience. I can see that your order is due to be delivered today. Warm regards, Tom

Posted 1 year ago

“1st time using. Ordering process very easy”

Helpful Report

Posted 1 year ago

Thank you so much for your 5-star rating of 123 Flowers. We are so pleased to hear that your first time ordering process was very easy. We appreciate your feedback and are grateful for your support.

Posted 1 year ago

“Everytime I send flowers I always get a message back saying that they are just beautiful and so fresh looking.All my friends and family have been so surprised at receiving flowers from 123 Flowers and are delighted with them.Beautiful flowers and lovely selection.I will continue buying from 123Flowers as they are the best company.Never disappointed and the flowers are very reasonably priced.Many thanks.”

Helpful Report

Posted 1 year ago

Thank you so much for your 5 star rating, Lesley! I'm so glad that you have been sending flowers from 123 Flowers to your friends and family with such success! All of your kind words and positive feedback mean a lot to us and we will continue striving to provide the best service and products to our customers. Thank you for your continued loyalty and support!

Posted 1 year ago

“I ordered flowers on 14 August to be delivered to my daughter for her birthday on 22nd August. They’ve still not arrived. I now want a refund but am still being given the runaround. I will never use this company again.”

Helpful Report

Posted 1 year ago

Thank you for your feedback, Norma. We apologize for what happened with the order on 14 August for delivery on the 22nd of August. We understand how inconvenient this must have been and want to sincerely apologize for the disappointment this caused. I have located our order and can see that this has since been resolved. Best wishes, Katie

Posted 1 year ago

“Easy website to use, great value and beautiful flowers, definitely recommend 👌”

Helpful Report

Posted 1 year ago

Thank you so much for your wonderful 5 star rating! We are so glad you found 123 Flowers to be an easy website to use with great value and beautiful flowers. We really appreciate your recommendation and we hope you come back soon!

Posted 1 year ago

“If there were minus stars i would give -50... They seem to have misconstrued understanding of NEXT day delivery.!!! They will not refund me as I paid for next day delivery . They don't stipulate on their website the royal mail is delivering. IF i had known RM would deliver i would have bypassed the website. No sms received either. No tracking details received in the first instance. DO NOT USE under any circumstances. APPALLING!!!!”

Helpful Report

Posted 1 year ago

Thank you so much, Lillian, for your review. We appreciate you taking the time to let us know your experience. We apologize for any confusion with the Royal Mail delivery option not being stated clearly and that you did not receive any tracking details. I have located your order and can see that this is due to be delivered again today. If there are any issues with the quality of the flowers upon arrival, please forward us some photos and we would be happy to look into this further for you. Best wishes, Katie

Posted 1 year ago

“I have just ordered next day delivery flowers for my friend who has just moved into his new house. Price was very reasonable and delivery is free! I will update my review when he has received his flowers.”

Helpful Report

Posted 1 year ago

Thank you so much, Pauline, for your 5 star rating of 123 Flowers! We hope the flowers are enjoyed.

Posted 1 year ago

“I have used 123flowers a few times now & I’m always so pleased with how fresh and beautiful the flowers are when they arrive, also well packaged.”

Helpful Report

Posted 1 year ago

Thank you so much for your 5 star rating of 123 Flowers, Leanne! I'm so glad that you're always pleased with how fresh and beautiful the flowers are when they arrive, as well as the packaging. We really appreciate your continued patronage!

Posted 1 year ago

“Very straightforward ordering system. Much clearer and simpler than the competition. Good Job 👍”

Helpful Report

Posted 1 year ago

Thank you so much for your 5-star rating, Pete! I'm so glad you found our ordering system straightforward. We really appreciate your feedback and your support. Thank you!

Posted 1 year ago

“EXCELLENT SERVICE. TURNED UP ON THE SPECIFIC DAY REQUESTED. QUALITY FLOWERS, VALUE FOR MONEY”

Helpful Report

Posted 1 year ago

Thank you so much for your 5 star rating, Paula! We are so glad to hear that you found our flowers to have excellent service, and that they were delivered on the day requested. We are also delighted that you found them to be a great value for money. Thank you again for your continued patronage!

Posted 1 year ago

“Love, love, love! Peruvian lilies and roses are just nice/ gorgeous :-)🌈🌈🌈”

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Posted 1 year ago

Thank you so much for your 4 star rating of 123 Flowers! We appreciate you taking the time to leave a review.

Posted 1 year ago

“was easy website to send flowers from australia”

Helpful Report

Posted 1 year ago

Thank you for your 4 star rating of 123 Flowers! We're so glad to hear that you found our website easy to use, especially for sending flowers from Australia! We appreciate your kind words and your feedback is invaluable to us. Thank you!

Posted 1 year ago

“My First order was for my Nan, we got the birthday bundle witch was beautiful and 2 extras a vase and tea cake set it was beautiful and come on time 💐 I have just made a second order for my mums birthday for a large rainbow bouquet and a bottle of white wine expected to coke this Tuesday and I cannot wait 🤩”

Helpful Report

Posted 1 year ago

Thank you so much for your amazing review Monica. I'm so pleased to hear that your first order, the birthday bundle, was so beautiful and arrived on time! It sounds like your second order is going to be great too - I'm sure your mum will be thrilled to receive it! I really appreciate you taking the time to leave a 5-star rating of 123 Flowers - it means a lot to us. :)

Posted 1 year ago

“Have used this company on many occasions and have never been disappointed would recommend to everyone.”

Helpful Report

Posted 1 year ago

Thank you so much for giving us a 5 star rating, Brian! It's greatly appreciated and we are so glad to hear about your positive experiences. We are always striving to provide the highest quality service, and it's wonderful to know that you have experienced that repeatedly! We look forward to being your go-to flower company in the future.

Posted 1 year ago

“Easy to order, beautiful options and a no fuss checkout”

Helpful Report

Posted 1 year ago

Thank you Kerry for the 5-star rating of 123 Flowers! We truly appreciate you taking the time to share your thoughts about Easy to order, beautiful options and no-fuss checkout.

Posted 1 year ago

“Easy to manoeuvre website and good choice of flowers. All the way from Oz. Thanks ☺️”

Helpful Report

Posted 1 year ago

Thank you so much for your kind words and for your 5-star rating! We at 123 Flowers are delighted to know that you found our website easy to manoeuvre and that you were pleased with the selection of flowers.

Posted 1 year ago

123 Flowers is rated 4.7 based on 12,898 reviews