123 Flowers Reviews

Name: 123 Flowers
Address: 123 Flowers, Prestige Gifting Ltd, E Mill Dean Clough, Halifax
Rating: 4.67

4.7 Rating 12,875 Reviews

94 %

of reviewers recommend 123 Flowers

4.7

Based on 12,875 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 93%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.7 out of 5
Returns & Refunds
Refunds Process	Difficult

Visit Website

Phone:

0800 023 8980

Email:

enquiries@123-flowers.co.uk

Location:

123 Flowers, Prestige Gifting Ltd, E Mill Dean Clough
Halifax
HX3 5AX

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123 Flowers 5 star review on 6th March 2024

4 Gallon Road

123 Flowers 5 star review on 29th January 2024

I Brown

123 Flowers 1 star review on 24th January 2024

123 Flowers 5 star review on 26th May 2023

Z Townsend

750

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Absolutely beautiful flowers”

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Posted 8 months ago

“May havento choose a subscription! The flowers are stunning and last for ages! ❤️”

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Posted 8 months ago

“Straight forward to order”

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Posted 8 months ago

“Lovely bouquet. Wide choice of flowers they suit every occasion”

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Posted 8 months ago

“Great service and fab flowers!”

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Posted 8 months ago

“Best flower business I’ve used”

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Posted 8 months ago

Dear Ryan, thank you so much for taking the time to leave us a 5-star rating for 123 Flowers! We truly value your feedback and are thrilled to hear that you had a positive experience with our flower business. Once again, thank you for your support and for choosing 123 Flowers. We look forward to serving you again in the future! Best regards, Rosie

Posted 8 months ago

“DO NOT USE THIS COMPANY BY ANY MEANS, THEY ARE A COMPLETE WASTE OF TIME AND MONEY, THERE CUSTOMER SERVICE IS SARCASTIC AND THEY DO NOT GIVE A DAMN. STEER CLEAR!!”

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Posted 8 months ago

Thank you for taking the time to share your feedback regarding your recent experience with 123 Flowers. We truly appreciate your honesty and apologise for any inconvenience you may have faced. We're sorry to hear about the issues you encountered, and we understand how frustrating it can be to receive less-than-satisfactory customer service. Our team strives to provide the highest level of assistance, and we sincerely apologise if this was not reflected in your interaction. As your order was placed after our 10 pm cut-off, the date you wanted wasn't available. I do apologise. Warm regards, Ellie

Posted 8 months ago

“123-Flowers ⭐ Sorry I'm having to share this way as they don't seem to have reviews on their page - I wonder why that is!! ⭐ Absolutely atrocious bouquet of flowers were delivered - I paid extra for a 'large' bunch, the recipient received a bouquet containing less than 10 flowers/stems. I also paid for the order to contain a birthday cake and a balloon (to which you would assume anyone with half a brain would comprehend that this order was for someone's birthday).... Nope, they sent a valentine's balloon that must have been left over stock from valentines day! I contacted 123flowers via telephone who advised they needed photographs of the bouquet sending in order to 'raise a ticket' - email sent in and email received back with excuses over the balloon and that there was an error with the making of the bouquet from the florist/supplier. They offered to send a new bouquet to the specifications of what I ordered - I agreed of course as I had paid a decent amount of money for this order. They processed the replacement order and advised me of a delivery date that was a date that had already passed so I had to get in contact once more to bring to light that this date had already passed and got them to confirm the correct delivery date which would now be 2 days after the recipients birthday!! Recipient received the second 'replacement' bouquet and although a step up from what was originally received it is in no way the product you see online - the online product that is shown alongside the description of the bouquet advises that 'pictured is a medium sized bouquet', which looks like a decent sized bouquet with more than 20 flowers/stems present so therefore paying extra for a large bouquet you would expect to receive a bouquet bigger than the one advertised stated to be medium! But the replacement bouquet received has a measly 15 flowers/stems or so. TOTAL CASE OF MISS-SELLING AND FALSE ADVERTISING. For a family member to think I had chosen to send such a horrendous bouquet has been extremely embarrassing for me and the gift was the laughing stock of the day! Avoid like the plague - I would never ever use 123-flowers.co.uk or any business associated with them again. Attached are pictures of what they are advertising online and then the first embarrassment received, followed by the replacement embarrassment!”

Helpful Report

Posted 8 months ago

Thank you so much for taking the time to provide your feedback about your experience with 123 Flowers last year. We truly appreciate your honesty and apologise for the disappointment caused by the subpar bouquet and incorrect items in your order. We understand your frustration with the size and quality of the bouquet you received. It is not acceptable for our customers to receive anything less than what they have paid for. We are also sorry for the mix-up with the balloon, and we should have ensured that it was appropriate for the recipient's birthday. We apologise for any inconvenience caused by the request for photographs and the initial delay in delivering the replacement bouquet. This was not the level of service we strive to provide. We deeply regret that the replacement bouquet did not meet your expectations either. Once again, thank you for bringing these issues to our attention. We value your feedback and will use it to make the necessary improvements to our products and services. Warm regards, 123 Flowers Customer Service Team

Posted 8 months ago

“123 Flowers has always offered a beautiful selection of flowers. Their range is unmatched and the quality is time and time again, flawless! I always trust their flowers for any occasion and never consider anywhere else. Each bouquet is clearly made with care and attention to detail and always arrives on time and carefully packaged.”

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Posted 8 months ago

Dear Georgia,Thank you so much for your fabulous 5-star rating of 123 Flowers! We truly appreciate your kind words and are thrilled to hear that you have always been satisfied with our beautiful selection of flowers. We take great pride in offering an unmatched range of flowers, and your feedback regarding the flawless quality means a lot to us. Kind regards, Tom.

Posted 8 months ago

“Amazing. Simply stunning. Wouldn't change my new florist for the world. Quality. Efficiency and I highly recommend.”

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Posted 8 months ago

Dear Donna,Thank you so much for your glowing 5-star rating of 123 Flowers! We are thrilled to hear that you found our service amazing and our floral arrangements simply stunning. Thank you once again for choosing 123 Flowers. Kind regards, Tom.

Posted 8 months ago

“I use this Service on a very regular basis. It’s the cheapest most efficient service for me to send flowers from Australia to the UK. Every person who’s received them has loved them. Huge thanks for your support”

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Posted 8 months ago

Dear Liz,Thank you so much for your fantastic five-star rating of 123 Flowers! We are thrilled to hear that you use our service on a regular basis and find it to be the cheapest and most efficient option for sending flowers from Australia to the UK. It brings us great joy to know that every person who has received our flowers has loved them. Your support is appreciated. Kind regards, Tom.

Posted 8 months ago

“Poor quality items Poor after sales Fraudulent marketing Found chocolates in basket even tho not ordered”

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Posted 8 months ago

Hello Chris, thank you for taking the time to leave a review. We are saddened to hear that our flowers have left you feeling disappointed- this certainly isn't our intention! We make it our aim to get the best flowers for you. I would also like to apologise for any disappointment caused by the outcome of this and that our team was unable to provide a satisfactory resolution. Kind regards, Tom.

Posted 8 months ago

“Not as described. Size large is actually half the size of their size medium on their website. AVOID AT ALL COSTS. Absolutel Con.Job company”

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Posted 8 months ago

Hello, thank you for taking the time to leave a review. We are so sorry to hear about the size issues you have experienced with your recent order with us. This is incredibly disappointing to hear and we do apologise for any upset caused. I can see you have been in contact with our customer support team. We hope this can be resolved. Kind regards, Tom.

Posted 8 months ago

“Poor after sales service poor quality chocolates and poor blooms”

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Posted 8 months ago

Hello Pam, thank you for your review. We are very sorry to hear that our services have not lived up to our usual high expectations on this occasion. This is very disappointing to hear. We are incredibly sorry for any disappointment caused while contacting our customer support team on this occasion. This certainly isn't our intention! Kind regards, Tom.

Posted 8 months ago

“I appreciate it's an easy process with 123 Flowers even being in another country. And the flowers can be really cheap too!”

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Posted 8 months ago

Dear Carolina, Thank you so much for your incredible 5-star rating of 123 Flowers! We truly appreciate your support and are delighted to hear that our services have been seamless even while you are in another country. It's wonderful to know that you found our purchasing process to be effortless. Kind regards, Tom.

Posted 8 months ago

“Absolutely awful. How can you advertise these flowers for £40 initially, even £25 is way too much. The flowers arrived, some of them looked almost dead and some completely closed. I have never seen such a discrepancy between an online photo and the reality...even not the Big Mac! Real scam”

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Posted 9 months ago

Hello, thank you for taking the time to leave a review. We are very sorry to hear that some of your arrangements have arrived in a poor condition. The quality and longevity of our flowers is very important to us, so it is very disheartening to hear this. Our team have been informed of these problems with your flowers, as this is definitely not representative of our usual high standard. We will of course be looking into why these problems have occurred so that we can make sure it does not happen with future arrangements. Kind regards, Tom.

Posted 8 months ago

“Always great, good service and prices”

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Posted 9 months ago

Dear Jennifer,Thank you so much for your fantastic 5-star rating of 123 Flowers! We greatly appreciate your kind words and are delighted to hear that you found our service and prices to be of good value. Kind regards, Tom.

Posted 8 months ago

“Always found 123 flowers to be good quality and have good delivery, however make sure to check your cart as I’ve just had massive trouble trying to order flowers due to it automatically adding £5 pralines to the order without warning (only noticed when the checkout price was massively high). Seems like the website was trying to get me to spend more money without warning. Customer service responded quickly but with no solution that anyone wouldn’t have already done. A delete add on button should be made available on the website due to situations like this.”

Helpful Report

Posted 9 months ago

Hello Tomoaki, Thank you for your feedback regarding the website. We are sorry for any inconvenience caused while placing your order with us. Our aim is to provide a stress-free order process for our customers, so this is disappointing to hear. I will feed this back to our team. Warm regards, Rosie

Posted 9 months ago

“Great little place to grab your perfect Bouquet, magical flower which have great craft and colour making it an the best place for every request...including price🥰”

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Posted 9 months ago

Dear Samantha, Thank you so much for your exceptional 5-star rating of 123 Flowers! We greatly appreciate your kind words and are thrilled to hear that you find our store to be a great little place to grab your perfect bouquet.

Posted 9 months ago

“Got my first bouquet of flowers today Simply Divine So impressed I’ve just signed up for a subscription with you I look forward to seeing more beautiful arrangements soon”

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Posted 9 months ago

Thank you so much for your outstanding 5-star rating of 123 Flowers! We truly appreciate your support and are thrilled to hear that you received your first bouquet today and found it simply divine. It brings us immense joy to know that you were impressed with our flowers and arrangements. Your decision to sign up for a subscription with us is incredibly gratifying, and we promise to continue delivering more beautiful arrangements straight to your doorstep. Once again, thank you for choosing 123 Flowers. We can't wait to bring more beauty and joy to your life with our exceptional floral creations. Warmest regards, Katie

Posted 9 months ago

123 Flowers is rated 4.7 based on 12,875 reviews