123 Flowers Reviews

Name: 123 Flowers
Address: 123 Flowers, Prestige Gifting Ltd, E Mill Dean Clough, Halifax
Rating: 4.67

4.7 Rating 12,883 Reviews

94 %

of reviewers recommend 123 Flowers

4.7

Based on 12,883 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 93%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.7 out of 5
Returns & Refunds
Refunds Process	Difficult

Visit Website

Phone:

0800 023 8980

Email:

enquiries@123-flowers.co.uk

Location:

123 Flowers, Prestige Gifting Ltd, E Mill Dean Clough
Halifax
HX3 5AX

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123 Flowers 5 star review on 6th March 2024

4 Gallon Road

123 Flowers 5 star review on 29th January 2024

I Brown

123 Flowers 1 star review on 24th January 2024

123 Flowers 5 star review on 26th May 2023

Z Townsend

750

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I would give zero stars if I could. It is the second time I order from your Website. The arrangements on the website look nothing like what’s actually delivered. I was so embarrassed of the arrangement my aunt received from me today. It looks like a 4 year old put it together. Horrible experience. The flowers look like they have been laying for weeks. Just awful!!!”

Helpful Report

Posted 9 months ago

Thank you for taking the time to share your feedback about your recent experience with 123 Flowers. We greatly appreciate your honest review and we apologise for the disappointing arrangement that was delivered to your aunt. We understand how important it is for the flowers to match the beautiful arrangements displayed on our website, and we are truly sorry that this was not the case. I would also like to apologise for any disappointment caused by the outcome of this and that our team was unable to provide a satisfactory resolution. Warm regards, Katie

Posted 8 months ago

“123 Flowers sd always reliable and my recipients are always astonished at their beautiful bouquets and additional gifts. So quick and easy to send your love and thoughts to a loved one.”

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Posted 9 months ago

“Always reliable and always happy with the quality of the flowers delivered.”

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Posted 9 months ago

“Great service and such beautiful flowers. With many bad reviews on every website I looked at, it was hard to choose who to buy from. But I'm really glad I chose 123flowers. Ordered on Tuesday (Peruvian Lily & rose) for delivery the next day and they arrived as requested. Ordered a standard size bouquet and I'm really pleased and surprised with the size of it. My Mum loves her mother's day flowers! Would definitely use 123flowers again.”

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Posted 9 months ago

“I have used 123 Flowers several times in the past, and have found them to be reliable, punctual, and very competitive on prices. Excellent service”

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Posted 9 months ago

“I received a beautiful bunch of flowers and a personalized card from my relatives in Scotland. The colours of the arrangements were stunning and it was a really good substantial bunch with just enough greenery. The flowers were well packaged so there where no broken stems of wilted flower heads.”

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Posted 9 months ago

“Although the flowers were beautiful I don’t understand that if I specify a delivery date with 2 weeks notice I.e for a Birthday that they can’t be delivered on that specific date! So my mums flowers were delivered a day late??”

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Posted 9 months ago

“Absolutely beautiful flowers”

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Posted 9 months ago

“May havento choose a subscription! The flowers are stunning and last for ages! ❤️”

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Posted 9 months ago

“Straight forward to order”

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Posted 9 months ago

“Lovely bouquet. Wide choice of flowers they suit every occasion”

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Posted 9 months ago

“Great service and fab flowers!”

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Posted 9 months ago

“Best flower business I’ve used”

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Posted 9 months ago

Dear Ryan, thank you so much for taking the time to leave us a 5-star rating for 123 Flowers! We truly value your feedback and are thrilled to hear that you had a positive experience with our flower business. Once again, thank you for your support and for choosing 123 Flowers. We look forward to serving you again in the future! Best regards, Rosie

Posted 9 months ago

“DO NOT USE THIS COMPANY BY ANY MEANS, THEY ARE A COMPLETE WASTE OF TIME AND MONEY, THERE CUSTOMER SERVICE IS SARCASTIC AND THEY DO NOT GIVE A DAMN. STEER CLEAR!!”

Helpful Report

Posted 9 months ago

Thank you for taking the time to share your feedback regarding your recent experience with 123 Flowers. We truly appreciate your honesty and apologise for any inconvenience you may have faced. We're sorry to hear about the issues you encountered, and we understand how frustrating it can be to receive less-than-satisfactory customer service. Our team strives to provide the highest level of assistance, and we sincerely apologise if this was not reflected in your interaction. As your order was placed after our 10 pm cut-off, the date you wanted wasn't available. I do apologise. Warm regards, Ellie

Posted 9 months ago

“123-Flowers ⭐ Sorry I'm having to share this way as they don't seem to have reviews on their page - I wonder why that is!! ⭐ Absolutely atrocious bouquet of flowers were delivered - I paid extra for a 'large' bunch, the recipient received a bouquet containing less than 10 flowers/stems. I also paid for the order to contain a birthday cake and a balloon (to which you would assume anyone with half a brain would comprehend that this order was for someone's birthday).... Nope, they sent a valentine's balloon that must have been left over stock from valentines day! I contacted 123flowers via telephone who advised they needed photographs of the bouquet sending in order to 'raise a ticket' - email sent in and email received back with excuses over the balloon and that there was an error with the making of the bouquet from the florist/supplier. They offered to send a new bouquet to the specifications of what I ordered - I agreed of course as I had paid a decent amount of money for this order. They processed the replacement order and advised me of a delivery date that was a date that had already passed so I had to get in contact once more to bring to light that this date had already passed and got them to confirm the correct delivery date which would now be 2 days after the recipients birthday!! Recipient received the second 'replacement' bouquet and although a step up from what was originally received it is in no way the product you see online - the online product that is shown alongside the description of the bouquet advises that 'pictured is a medium sized bouquet', which looks like a decent sized bouquet with more than 20 flowers/stems present so therefore paying extra for a large bouquet you would expect to receive a bouquet bigger than the one advertised stated to be medium! But the replacement bouquet received has a measly 15 flowers/stems or so. TOTAL CASE OF MISS-SELLING AND FALSE ADVERTISING. For a family member to think I had chosen to send such a horrendous bouquet has been extremely embarrassing for me and the gift was the laughing stock of the day! Avoid like the plague - I would never ever use 123-flowers.co.uk or any business associated with them again. Attached are pictures of what they are advertising online and then the first embarrassment received, followed by the replacement embarrassment!”

Helpful Report

Posted 9 months ago

Thank you so much for taking the time to provide your feedback about your experience with 123 Flowers last year. We truly appreciate your honesty and apologise for the disappointment caused by the subpar bouquet and incorrect items in your order. We understand your frustration with the size and quality of the bouquet you received. It is not acceptable for our customers to receive anything less than what they have paid for. We are also sorry for the mix-up with the balloon, and we should have ensured that it was appropriate for the recipient's birthday. We apologise for any inconvenience caused by the request for photographs and the initial delay in delivering the replacement bouquet. This was not the level of service we strive to provide. We deeply regret that the replacement bouquet did not meet your expectations either. Once again, thank you for bringing these issues to our attention. We value your feedback and will use it to make the necessary improvements to our products and services. Warm regards, 123 Flowers Customer Service Team

Posted 9 months ago

“123 Flowers has always offered a beautiful selection of flowers. Their range is unmatched and the quality is time and time again, flawless! I always trust their flowers for any occasion and never consider anywhere else. Each bouquet is clearly made with care and attention to detail and always arrives on time and carefully packaged.”

Helpful Report

Posted 9 months ago

Dear Georgia,Thank you so much for your fabulous 5-star rating of 123 Flowers! We truly appreciate your kind words and are thrilled to hear that you have always been satisfied with our beautiful selection of flowers. We take great pride in offering an unmatched range of flowers, and your feedback regarding the flawless quality means a lot to us. Kind regards, Tom.

Posted 9 months ago

“Amazing. Simply stunning. Wouldn't change my new florist for the world. Quality. Efficiency and I highly recommend.”

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Posted 9 months ago

Dear Donna,Thank you so much for your glowing 5-star rating of 123 Flowers! We are thrilled to hear that you found our service amazing and our floral arrangements simply stunning. Thank you once again for choosing 123 Flowers. Kind regards, Tom.

Posted 9 months ago

“I use this Service on a very regular basis. It’s the cheapest most efficient service for me to send flowers from Australia to the UK. Every person who’s received them has loved them. Huge thanks for your support”

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Posted 9 months ago

Dear Liz,Thank you so much for your fantastic five-star rating of 123 Flowers! We are thrilled to hear that you use our service on a regular basis and find it to be the cheapest and most efficient option for sending flowers from Australia to the UK. It brings us great joy to know that every person who has received our flowers has loved them. Your support is appreciated. Kind regards, Tom.

Posted 9 months ago

“Poor quality items Poor after sales Fraudulent marketing Found chocolates in basket even tho not ordered”

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Posted 9 months ago

Hello Chris, thank you for taking the time to leave a review. We are saddened to hear that our flowers have left you feeling disappointed- this certainly isn't our intention! We make it our aim to get the best flowers for you. I would also like to apologise for any disappointment caused by the outcome of this and that our team was unable to provide a satisfactory resolution. Kind regards, Tom.

Posted 9 months ago

“Not as described. Size large is actually half the size of their size medium on their website. AVOID AT ALL COSTS. Absolutel Con.Job company”

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Posted 9 months ago

Hello, thank you for taking the time to leave a review. We are so sorry to hear about the size issues you have experienced with your recent order with us. This is incredibly disappointing to hear and we do apologise for any upset caused. I can see you have been in contact with our customer support team. We hope this can be resolved. Kind regards, Tom.

Posted 9 months ago

123 Flowers is rated 4.7 based on 12,883 reviews