123 Flowers Reviews

Name: 123 Flowers
Address: 123 Flowers, Prestige Gifting Ltd, E Mill Dean Clough, Halifax
Rating: 4.66

4.7 Rating 12,976 Reviews

93 %

of reviewers recommend 123 Flowers

4.7

Based on 12,976 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 93%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.7 out of 5
Returns & Refunds
Refunds Process	Difficult

Visit Website

Phone:

0800 023 8980

Email:

enquiries@123-flowers.co.uk

Location:

123 Flowers, Prestige Gifting Ltd, E Mill Dean Clough
Halifax
HX3 5AX

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123 Flowers 5 star review on 20th December 2024

E Storm-Petersen

123 Flowers 5 star review on 6th March 2024

4 Gallon Road

123 Flowers 5 star review on 29th January 2024

I Brown

123 Flowers 1 star review on 24th January 2024

751

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Ordered them for my girlfriend, they arrived the next day as promised but those flowers looked like they’ve been out of water for a month. It was wilted, some had holes in them, it just really looked bad. Really disappointed as this was my first time buying from here.”

Helpful Report

Posted 2 months ago

Hello, Thank you for your review. I’m truly sorry to hear about your experience with the flowers you ordered for your girlfriend. It’s disheartening that they did not meet your expectations, especially for such a special occasion. We strive to deliver fresh and beautiful arrangements, and I'm disappointed we fell short in this instance. Your feedback is crucial as it helps us improve our quality control processes, and I assure you that we take these concerns seriously. Please could you send us some images of the bouquet to enquiries@123-flowers.co.uk with your order number and 'REVIEW' in the subject line? Best regards, Tom

Posted 1 month ago

“1/. The photos looked great, and I chose my flowers in my price range. However, in the basket, you are informed that the photos are of the ‘Medium’, option, which costs more. There are no images of the small option, so you are forced to pay the extra, since you don’t know what you get in the small.. 2/. These were ordered 3 days in advance for a funeral… but arrived a day late! That was very embarrassing for us, paying extra ‘Again’ for flowers from a service station on route. 3/. Fortunately, the flowers were sent to myself first, since box was filled with advertising leaflets for wine, holidays and other items, which is absolutely appalling, and cheapens the flowers further. • I would NEVER use this company again. It’s all about upselling, and making money from advertising in the box. There was no communication to say that the flowers would be delayed, but I guess that’s not going to make a profit, is it, so why bother… will be interesting to see if this review is published too.”

Helpful Report

Posted 2 months ago

Hello Davidson, Thank you for sharing your concerns. I’m genuinely sorry to hear about the difficulties you faced with your order. We want to ensure our customers have a seamless experience, and it’s disappointing to know we fell short in your case. Regarding the flower options, I understand how not having images for the smaller size can lead to frustration, and we’re reviewing this aspect to improve clarity for our customers. Our customer service are there to help if you do have any questions regarding the different sizes we offer. However, I do appreciate this can be timely and inconvenient. I also apologise for the delay in delivery, especially given the importance of the occasion. This is not the level of service we strive for, and we will address this internally. I can see that you did select free delivery on your order. We do advise that this can take 1-2 extra days for delivery on the website. Additionally, I regret that the inclusion of promotional materials detracted from your experience. Your feedback about this will be taken seriously as we aim to provide a more thoughtful packaging approach in the future. Best wishes, Tom

Posted 2 months ago

“Absolutely disgusting, as detailed below these weeds are what was delivered to my cousin for her 65th birthday.”

Helpful Report

Posted 2 months ago

Hello Gillian, Thank you for your feedback, and I’m truly sorry to hear that you were disappointed with the flowers delivered for your cousin's birthday. It's disheartening to learn that you found the arrangement unacceptable. We strive for the highest quality in our products, and your comments regarding the bouquet are important to us. We appreciate your input as it helps us improve our services. I can see that our customer service team are awaiting your reply to resolve this. Thank you for bringing this to our attention. Warm regards, Tom

Posted 2 months ago

“I am extremely disappointed with the service provided for the flowers I ordered to comfort a grieving family member. Being out of the country, I trusted this company to deliver on time. However, it took a total of four days for the flowers to arrive, which is unacceptable given the nature of the occasion. Spending £40 on flowers and a card only to receive such an unreliable and unprofessional service is infuriating. The customer service was appalling—unhelpful, uncompassionate, and dismissive of my circumstances. They refused to assist with tracking the flowers even after Royal Mail failed to update the tracking for two days. Instead, they advised me to dispute the payment with my bank or continue chasing Royal Mail myself. For a company handling orders meant for grief, I expected a basic level of empathy and professionalism, which was completely absent. To add insult to injury, the flowers were dying and the card was cheaply designed. This experience has left me disgusted, and I will never purchase from this company again!”

Helpful Report

Posted 2 months ago

Hello Kayla, Thank you for taking the time to leave a review. We sincerely apologise for any disappointment caused on this occasion. After reviewing the tracking information for your order, I can confirm that delivery was attempted on the requested date, but as there was no answer, it was completed on the 7th. We deeply regret any dissatisfaction caused by the order or the level of customer service you received. As an online florist, we require photos of the bouquet to investigate and address any quality concerns. I’m sorry that we were unable to provide further assistance without this information. Thank you for bringing this to our attention, and we truly value your feedback. Warm regards, Tom

Posted 2 months ago

“Well well what can I say that’s not all ready been said, l ordered a happy birthday bunch thought I would upgrade to a large bunch paid £39.99. The only difference between medium & large is 1 carnation flower. Very small amount of flowers, yes I complained to them directly & sent pictures, only to be told they look the right size of flowers ordered!!!!!! Please don’t use this COMPANY!!!!!! I expect Tom will respond to defend this COWBOY FLORIST ONLINE COMPANY with the same messages as before. But on a plus note the birthday card was great.”

Helpful Report

Posted 2 months ago

Hello Andrew, Thank you for taking the time to leave a review. We’re truly sorry to hear that your experience did not meet your expectations. It’s disappointing to learn that you felt let down by what you received. We treat all feedback seriously, and I can assure you that we’ll be reviewing this matter to ensure we can enhance our services moving forward. I'm glad to hear you enjoyed the birthday card though, and we appreciate your feedback about your overall experience. Kind regards, Tom.

Posted 2 months ago

“Broken roses and half dead roses for Christmas”

Helpful Report

Posted 2 months ago

Hello Carole, Thank you for taking the time to leave a review. We are very sorry to hear that some of your arrangements have arrived in a poor condition. The quality and longevity of our flowers is very important to us, so it is very disheartening to hear this. Our team have been informed of these problems with your flowers, as this is definitely not representative of our usual high standard. We will of course be looking into why these problems have occurred so that we can make sure it does not happen with future arrangements. Kind regards, Tom.

Posted 2 months ago

“Ordered a large bouquet to be delivered to very elderly relative for Christmas. Not notification of delivery, in fact I had to ask them if they had been delivered! It contained just 13 stems for £34.99 which I thought was a mistake however the online service demands visual proof of the error and trying to get an 88 year old to use not only a mobile phone but also take pictures and send them to me became so stressful for her she ended up in tears. Customer service insisted on this visual proof and maintained that they couldn't offer a refund, only a voucher to use with them again! As a pensioner myself I too was beginning to feel the stress so my daughter is looking into online consumer rights and we will be leaving our elderly relative in peace. Lesson learnt.....yes read the reviews!”

Helpful Report

Posted 2 months ago

Hello, Thank you for your review. We understand how important it is for such occasions to be handled with care and efficiency, and we're truly sorry that our service fell short. We’ll certainly take your comments on board to improve our processes, including how we handle delivery notifications and ensure our policies are easier for all customers to navigate. We appreciate your patience, and we're working to make sure these issues are addressed to prevent similar situations in the future. Kind regards, Tom.

Posted 2 months ago

“Attached is a picture of what I ordered versus what was sent to my colleague recovering from cancer treatment. Absolutely appalling what you have sent. At the same time I ordered a bouquet for another colleague who has recently lost a family member and at this point they haven’t arrived making them at least 3 days late. I appreciate this may be partly down to Royal Mail but I am dreading seeing the £40 insult to floristry that arrives.”

Helpful Report

Posted 2 months ago

Hello, Thank you for sharing your feedback, and I’m truly sorry to hear about the issues with both your order and the delayed delivery. We understand how important these flowers are, and it’s upsetting to hear that the bouquet sent to your colleague didn’t meet your expectations. This is not the quality of service we strive to provide, and I completely understand your frustration. If not done already, please contact our customer service team at enquiries@123-flowers.co.uk with your order number and 'REVIEW' in the subject line. Best wishes, Katie

Posted 2 months ago

“Buyer beware! Ordered flowers with next day delivery.. what I got, delivered 3 days late via royal mail and ALL flowers were in various stages of decay with the worst being reduced to a stringy slimy mess. 123Flowers customer service was anything but and they DO NOT stand behind their customer satisfaction guarantee. Do yourself a favor and just order from a local florist or go pick your own as that's even a huge step above what this "business" sells”

Helpful Report

Posted 2 months ago

Hello Dawn, Thank you for bringing your concerns to our attention. I sincerely apologize for the delay in delivery and the condition of the flowers upon arrival. This is certainly not the experience we aim to provide our customers, and I understand how disappointing this must have been for you. We value your feedback, and I assure you that it will be taken seriously as we work to improve our services. Warm regards, Rosie

Posted 2 months ago

“Flowers limp and sad, did report before posting review but quite clear from response the company does not have a great care for customer loyalty or repeat business - Would not recommend buying from this company many other postal flower companies with much better products and customer service.”

Helpful Report

Posted 3 months ago

Hello, Thank you for sharing your thoughts. I’m truly sorry to hear that the flowers you received were not up to standard and that our response did not address your concerns adequately. We aim to provide quality products and customer satisfaction, and it’s clear we fell short in your case. Your feedback is invaluable, and I assure you that it will be taken seriously as we work to improve our services. I genuinely appreciate your input, and I hope you might reconsider us in the future for a better experience. Warm regards, Ellie

Posted 3 months ago

“Flowers didn’t arrive on the day . And they didn’t look like expected poor amount of roses even though I paid for extra and for guaranteed next day delivery . Customer service was quick responding but didn’t agree that the flowers were lacking and overlooked my complaint of arriving late.”

Helpful Report

Posted 3 months ago

Hello Rose, Thank you for your feedback, and I’m sorry to hear about your disappointing experience. We deeply regret that your flowers didn’t arrive on time and that the bouquet didn’t meet your expectations, even after paying for extra roses and next-day delivery. While I’m glad to hear our customer service team was quick to respond, I’m sorry that your concerns weren’t fully addressed, especially regarding the delayed delivery and the quality of the flowers. This is not the experience we want for our customers. I can see form the image that the flowers are still in bud. Warm regards, Rosie

Posted 3 months ago

“Absolutely disgusted with what was sent to the recipient. I have shown a picture of what was ordered and what was received. I’m so embarrassed. What was meant to have been a nice gesture has been totally ruined. With postage, I paid almost £38 for these!”

Helpful Report

Posted 3 months ago

Hello, Thank you for taking the time to share your feedback. I'm genuinely sorry to hear that the arrangement you received did not match your expectations and caused you embarrassment. It’s understandable how disappointing this must be, especially considering the occasion. Please know that we take your concerns seriously, and your experience will be addressed with our team to ensure we provide the quality that we promise. Your satisfaction is important to us, and we appreciate your input as it helps us improve, I have contacted you via email. Warm regards, Ellie

Posted 3 months ago

“If I could give less than 1 star I would. My order reflected delivery for the 10th. They changed it to the 11th, then 12th. They were actually delivered on the 13th. 4 days old when received. My friend sent a photo and the size of the arrangement was about 1/2 of what was ordered. Communication with customer service was unsatisfactory. They offered a 5 euro credit for future use. I will never order from them again. I am attaching what was ordered and what was delivered.”

Helpful Report

Posted 3 months ago

Hello, Thank you for sharing your review. I’m very sorry for any disappointment caused regarding the delivery of your order. I see that your order was placed in the early hours of the morning on the 10th, with a delivery date scheduled for the 11th, as noted in your order confirmation. While the order was placed on the 10th, the selected delivery date was the 11th, as unfortunately, we don’t offer same-day delivery. Additionally, I noticed you selected our free delivery option, which typically takes 1-2 working days from the selected date. This information is provided at the time of selection and is also outlined in our delivery terms. Regarding the flowers and your experience with our customer service, I apologise that they did not meet your expectations. I will pass along your feedback to the appropriate department for review. Thank you for taking the time to share your thoughts with us. Warm regards, Rosie

Posted 3 months ago

“Only leaving 1 star so I can leave a review. I ordered a beautiful bunch of flowers for my friend . What arrived was a bunch of dead flowers . Contacted customer services who told me they needed a different view of the flowers than what I could send . After that it's radio silence . Don't waste your money”

Helpful Report

Posted 3 months ago

Hello Lorna, Thank you for sharing your experience. I'm truly sorry to hear that the flowers you received were in such poor condition and that our customer service did not meet your expectations. We strive to ensure that each order brings joy, and it’s disappointing to learn that we fell short in your case. Your feedback is important to us as we work to improve our service and product quality. I apologise for the lack of communication you experienced following your initial contact; this is not the level of service we aim to provide. I can confirm our team did respond to your email on 11-11-2024. Best wishes, Rosie

Posted 3 months ago

“Absolutely horrible company My flowers that supply old tired or broken flowers and charge for cards but print messages on A4 paper instead. Never deliver what they promised and never on time. Time and money waster. Rude customer service that block you after you are trying to get your money back. I had to open a money back dispute through my bank. Also ignore their positive reviews they are also scam written by fake accounts - just look at the wordings and you can see positive reviews are scam just like their products and services”

Helpful Report

Posted 4 months ago

Hello, Thank you for your review. I'm very sorry to hear about your experience with our company. It’s truly disappointing to learn that you received old or damaged flowers, and I apologise for the inconvenience caused by our card printing and delivery issues. We strive to fulfil our promises, and I regret that we did not meet your expectations. I understand your frustration with our customer service and the difficulty you faced in seeking a refund. Your feedback is invaluable, and I assure you that we take these concerns seriously. Please know that we are committed to improving our services. I can confirm that all reviews are submitted by customers who have placed orders with us, and they include their details for our team to reference. I apologise for your dissatisfaction with your experience. I have contacted your via email. Best wishes, Ellie

Posted 4 months ago

“Extremely Disappointing Experience - Luxury Flowers Not Received, Extortionate Price Charged am extremely disappointed with my recent experience with 123 Florist I ordered what was advertised as a “luxury” bouquet, expecting high-quality flowers with chocolates given the extortionate price I was charged. However, what I received was far from luxurious—flowers that looked nothing like the images on the website and Chocolate's were missing. Worse company ever, surprised they have not been shut down with the amount of negative reviews. For the price I paid, I expected premium service and product, but instead, I feel completely let down. Not only was the quality poor, but I also lack of communication or apology from the florist, even after reaching out to address the issue providing evidence to receiving no further communication back. I would not recommend this florist to anyone looking for high-quality flowers or value for money. Save yourself the disappointment and look elsewhere.”

Helpful Report

Posted 4 months ago

Hello, Thank you for taking the time to leave a review. I sincerely apologise for your disappointing experience with us. We strive to provide high-quality products and excellent service, and I’m truly sorry to hear that we fell short in your case. Your feedback is very important, and I understand your frustration regarding the quality of the bouquet and the missing chocolates. If you believe this issue hasn’t been resolved to your satisfaction, please reach out to us at enquiries@123-flowers.co.uk. Include your order number and 'REVIEW' in the subject line so we can assist you further. Best wishes, Ellie

Posted 4 months ago

“Without doubt, one of the worst companies that I have dealt with. Don't believe the reviews as they probably write the reviews themselves. Don't waste your money. Go to a reputable flower seller. This company is a rip-off and should not be allowed to trade. They stole £25 from me for undelivered flowers. I am reporting them to Trading Standards.”

Helpful Report

Posted 4 months ago

Hello, Thank you for sharing your feedback, and I’m truly sorry to hear about your experience. We take such matters seriously, and I apologise for any frustration you’ve encountered regarding your order. I can see that our management team has been in contact. Warm regards, Katie

Posted 4 months ago

“I ordered the flowers on the 23rd September in plenty of time for delivery on 27th September. Unfortunately they didn't arrive. I opened a ticket asking where the flowers were, and was told that they couldn't guarantee that the order would arrive on the date chosen. 2//3 days later, and still not arrived. Just been advised that the flowers arrived today and they were mouldy. On top of that, the flowers look nothing like the advertising picture. A underwhelming experience.”

Helpful Report

Posted 5 months ago

Hello, Thank you for taking the time to provide us with feedback about your recent experience with 123 Flowers. We sincerely appreciate your valuable input as it helps us improve our services. We apologise for the inconvenience you encountered with the delivery of your order. We understand how frustrating it must have been for the flowers to not arrive within the expected timeframe. Please accept our sincerest apologies for any inconvenience caused by this delay. I have located your order and can see that a fresh bouquet was arranged for delivery on the 2nd to a different address as requested by yourself and this was successful. Warm regards, Rosie

Posted 5 months ago

“I ordered what I thought was a beautiful large bouquet of flowers for a very dear friend of mine. The photo on the website was lovely. What I received was very disappointing. I contacted 123flowers and they said their florist was happy with what was sent out. I definitely won’t be using this company again”

Helpful Report

Posted 5 months ago

Hello, Thank you so much for taking the time to provide us with your feedback on your recent experience with 123 Flowers. We sincerely appreciate your honesty and are truly sorry to hear that the bouquet you received was not up to your expectations. We apologise for any inconvenience caused and for falling short of delivering the quality that we strive for. Warm regards, 123 Flowers

Posted 5 months ago

“Used this company through a Wowcher deal. Took ages to navigate the website to put order through. Flowers delivered looked nothing like picture on website Super dissappointed”

Helpful Report

Posted 5 months ago

Hello Natalie, thank you so much for taking the time to provide us with your valuable feedback regarding your recent experience with 123 Flowers. We truly appreciate customers like yourself who share their thoughts and help us improve our services. We sincerely apologise for the inconvenience you encountered while navigating our website to place your order. We understand that this could be frustrating and we will definitely take your feedback into consideration in order to enhance our website's user experience. We are also sorry to hear that the flowers you received did not resemble the picture on our website. We strive to ensure that our customers receive the exact product they expect, and we regret that we fell short in this instance. This is certainly not the level of satisfaction we aim for, and we deeply apologise for any disappointment caused. Once again, we truly appreciate your feedback and for bringing your concerns to our attention. Kind regards, Katie

Posted 5 months ago

123 Flowers is rated 4.7 based on 12,976 reviews