123 Flowers Reviews

Name: 123 Flowers
Address: 123 Flowers, Prestige Gifting Ltd, E Mill Dean Clough, Halifax
Rating: 4.67

4.7 Rating 12,897 Reviews

94 %

of reviewers recommend 123 Flowers

4.7

Based on 12,897 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 93%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.7 out of 5
Returns & Refunds
Refunds Process	Difficult

Visit Website

Phone:

0800 023 8980

Email:

enquiries@123-flowers.co.uk

Location:

123 Flowers, Prestige Gifting Ltd, E Mill Dean Clough
Halifax
HX3 5AX

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Awful bouquet. Bought for our 42nd wedding anniversary. From pictures you see that of bouquet on website and those actually received. Roses nearly dead, whole bouquet limp. £25.00??. Complained and requested refund. £5 offered as good will gesture. Keep away. Go to Tesco, much cheaper and last for weeks. Should have done that in the 1st place. Expensive lesson learnt.”

Helpful Report

Posted 3 months ago

Hello Russ, Thank you for your review. We are truly sorry to hear that the bouquet you received for such an important occasion did not meet your expectations. We understand how disappointing this must have been, especially for your 42nd wedding anniversary. We aim to provide fresh, high-quality flowers, and it is clear that we fell short in this instance. We appreciate your feedback and will review our processes to ensure that this does not happen again. I would also like to apologise for any disappointment caused by the outcome of this and that our team was unable to provide a satisfactory resolution. Warm regards, Rosie

Posted 3 months ago

“The bouquet arrived on time - I had pre ordered - and my auntie was delighted with it ....and the box of chocolates. Price was good - an offer used.”

Helpful Report

Posted 3 months ago

Thank you so much for taking the time to give 123 Flowers a 5-star rating! We truly appreciate your positive feedback. Thank you once again for your wonderful review. We hope to have the pleasure of serving you again in the future! Warm regards, The 123 Flowers Team

Posted 3 months ago

“I ordered the flowers on the 23rd September in plenty of time for delivery on 27th September. Unfortunately they didn't arrive. I opened a ticket asking where the flowers were, and was told that they couldn't guarantee that the order would arrive on the date chosen. 2//3 days later, and still not arrived. Just been advised that the flowers arrived today and they were mouldy. On top of that, the flowers look nothing like the advertising picture. A underwhelming experience.”

Helpful Report

Posted 3 months ago

Hello, Thank you for taking the time to provide us with feedback about your recent experience with 123 Flowers. We sincerely appreciate your valuable input as it helps us improve our services. We apologise for the inconvenience you encountered with the delivery of your order. We understand how frustrating it must have been for the flowers to not arrive within the expected timeframe. Please accept our sincerest apologies for any inconvenience caused by this delay. I have located your order and can see that a fresh bouquet was arranged for delivery on the 2nd to a different address as requested by yourself and this was successful. Warm regards, Rosie

Posted 3 months ago

“I ordered what I thought was a beautiful large bouquet of flowers for a very dear friend of mine. The photo on the website was lovely. What I received was very disappointing. I contacted 123flowers and they said their florist was happy with what was sent out. I definitely won’t be using this company again”

Helpful Report

Posted 3 months ago

Hello, Thank you so much for taking the time to provide us with your feedback on your recent experience with 123 Flowers. We sincerely appreciate your honesty and are truly sorry to hear that the bouquet you received was not up to your expectations. We apologise for any inconvenience caused and for falling short of delivering the quality that we strive for. Warm regards, 123 Flowers

Posted 3 months ago

“Used this company through a Wowcher deal. Took ages to navigate the website to put order through. Flowers delivered looked nothing like picture on website Super dissappointed”

Helpful Report

Posted 3 months ago

Hello Natalie, thank you so much for taking the time to provide us with your valuable feedback regarding your recent experience with 123 Flowers. We truly appreciate customers like yourself who share their thoughts and help us improve our services. We sincerely apologise for the inconvenience you encountered while navigating our website to place your order. We understand that this could be frustrating and we will definitely take your feedback into consideration in order to enhance our website's user experience. We are also sorry to hear that the flowers you received did not resemble the picture on our website. We strive to ensure that our customers receive the exact product they expect, and we regret that we fell short in this instance. This is certainly not the level of satisfaction we aim for, and we deeply apologise for any disappointment caused. Once again, we truly appreciate your feedback and for bringing your concerns to our attention. Kind regards, Katie

Posted 3 months ago

“We ordered flowers 10 days ago for my mother in law’s birthday…..they still haven’t arrived. Very poor service (123 blame Royal Mail….).”

Helpful Report

Posted 3 months ago

Hello, Thank you for your review. We’re truly sorry to hear that your mother-in-law’s birthday flowers have not yet arrived, and we completely understand your frustration. If this has not been resolved, please could you contact us at enquiries@123-flowers.co.uk with your order number and 'REVIEW' in the subject line? Best wishes, Rosie

Posted 3 months ago

“Will not buy from here again false advertising show you pictures not what you get delivered think must magnify pictures also the basket wasn’t the one shown in there picture to one that was received £35 which was a gift for my mother the plant is like something get out a supermarket for £5 disgrace”

Helpful Report

Posted 3 months ago

Hello, Thank you for your review. I'm truly sorry to hear about your disappointing experience. We understand how frustrating it must have been for the gift to not meet your expectations, especially for such an important occasion. Your feedback is valuable, and we’ll look into improving the accuracy of our product representations. Thank you for sharing your concerns. Warm regards, Tom

Posted 3 months ago

“Better pricing than 4/5 top ranked sites on Google. Lovely bouquets and easy to use website. Recommended!”

Helpful Report

Posted 4 months ago

Hello there, Thank you for your wonderful 5-star review! We’re thrilled to hear that you found our pricing competitive and enjoyed the lovely bouquets. It's great to know that you found our website easy to use as well. Your recommendation means a lot to us, and we can’t wait to assist you again in the future! Warm regards, The 123 Flowers Team

Posted 3 months ago

“Best flowers relatives have received!!”

Helpful Report

Posted 4 months ago

Thank you for your wonderful 5-star review! We’re thrilled to hear that your relatives loved the flowers. It means so much to us to know we could help brighten their day! We appreciate your support and look forward to helping you with more beautiful floral arrangements in the future. Best wishes, The 123 Flowers Team

Posted 3 months ago

“Placing the order was straight forward. Delivery is in 3 days . Can't write anything about that yet.”

Helpful Report

Posted 4 months ago

Hello there, Thank you for your review! We’re pleased to hear that placing your order was straightforward. Your feedback is valuable to us, and we’re excited for you to see your delivery soon. If you have any questions or need assistance in the meantime, feel free to reach out. Warm regards, The 123 Flowers Team

Posted 3 months ago

“I love using 123 Flowers . I always find Beautiful Flowers and not expensive but in my budget. So easy to use and always delivered on time .”

Helpful Report

Posted 4 months ago

Hello Suzanne, Thank you for your amazing 5-star review! We're thrilled to hear that you love using 123 Flowers and that you find our selection beautiful yet budget-friendly. It's great to know that our service has made it easy for you, and we take pride in delivering on time. We truly appreciate your support and look forward to bringing more stunning flowers to your future occasions! Warm regards, The 123 Flowers Team

Posted 3 months ago

“Excellent service, including customer service. Easy to use site”

Helpful Report

Posted 4 months ago

Hello Allan, Thank you for your wonderful 5-star review! We're thrilled to hear that you found our service and website easy to use. Providing excellent customer service is a top priority for us, and it's great to know that we met your expectations. We appreciate your feedback and look forward to serving you again soon! Warm regards, The 123 Flowers Team

Posted 3 months ago

“Easy ordering process and only place I could find for next day delivery at a later time in the day”

Helpful Report

Posted 4 months ago

Hello Connor, Thank you for your thoughtful 4-star review! We’re delighted to hear that you found our ordering process easy and that we could accommodate your next day delivery needs. It’s great to know that we’re here to help with your floral needs at convenient times. We’re always striving to enhance our services, and your feedback is invaluable. We look forward to serving you again in the future! Warm regards, The 123 Flowers Team

Posted 3 months ago

“I am not sure if these are all fake reviews or if the service has degraded recently but there is absolutely no resemblance between what is advertised and what I received. Incredibly disappointed ... I will now have to go and buy another bouquet from a real shop because if I offer these to my wife for her birthday today, I will undoubtedly lose some body parts ... such a waste of money!!”

Helpful Report

Posted 4 months ago

Hello, Thank you for your review. I’m truly sorry to hear about your experience and understand your frustration. It’s disappointing to know that what you received did not match your expectations or the advertisement. I would also like to apologise for any disappointment caused by the outcome of this and that our team was unable to provide a satisfactory resolution. Warm regards, Rosie

Posted 4 months ago

“The only good thing is the delivery on time. The flowers look terrible. I have never used this company in my life, this is the first and last time. I am very disappointed. I ordered flowers for a friend for her birthday, how can you give such flowers as a gift. And did the florist have eyes at all. How is this possible, just a shock. This is not a bouquet, but rubbish”

Helpful Report

Posted 4 months ago

Hello Anastasiia, Thank you for your review. I’m truly sorry to hear about your disappointing experience. This is not the standard we aim for, and I understand your frustration, especially for such a special occasion. If possible, please send us a birds-eye view image to enquiries@123-flowers.co.uk with your order number and 'REVIEW' in the subject line. Best wishes, Katie

Posted 4 months ago

“Very good, thank you.”

Helpful Report

Posted 4 months ago

Hello Lauren, Thank you for your kind 5-star review! We’re thrilled to know that you were pleased with our service. Your feedback truly brightens our day and motivates us to keep delivering the best experience possible. We look forward to serving you again soon! Warm regards, The 123 Flowers Team

Posted 3 months ago

“Awful nothing like picture less than half the flowers pictures nothing like the bouquet ordered and can fine no way to contact company”

Helpful Report

Posted 4 months ago

Hello, Thank you for your review. I am very sorry to hear that you felt that the flowers did not resemble the images online and I do apologise for any upset this has caused. I would also like to apologise for any disappointment caused by the outcome of this and that our team was unable to provide a satisfactory resolution. Warm regards, Rosie

Posted 4 months ago

“Really easy website to use, quick and efficient. And good value for money.”

Helpful Report

Posted 4 months ago

Hello, Thank you for your amazing 5-star review! We’re thrilled to hear that you found our website easy to use and appreciated the quick service. It's our goal to provide great value while ensuring a smooth experience for our customers. We truly appreciate your feedback and look forward to assisting you again in the future! Warm regards, The 123 Flowers Team

Posted 3 months ago

“easy to use”

Helpful Report

Posted 4 months ago

Hello Tabetha, Thank you for your wonderful 5-star review! We’re thrilled to hear that you found our website easy to use. Your positive experience means a lot to us, and we’re always here to make your flower shopping seamless and enjoyable. We appreciate your support and look forward to helping you with your future floral needs! Warm regards, The 123 Flowers Team

Posted 3 months ago

“DO NOT USE THIS COMPANY! I ordered flowers online for my sisters funeral. I paid extra to receive the flowers ONTIME. I was provided with tracking link. The flowers were never received. This caused a lot of stress for me on my sisters funeral day. Stress that was not needed on such a day. I contacted 123 flowers and was told they can provide a replacement as goods were delivered! They were not received! The funeral has gone my sisters burial was in London I live in Birmingham. Therefore a replacement is NO GOOD. I was also told I cannot receive a refund! PLEASE DO NOT USE THIS BUSINESS THEY ARE FRAUDULENT!”

Helpful Report

Posted 5 months ago

Hello Natasha, Thank you for your review. I’m truly sorry to hear about the distress you experienced. This is not the level of service we aim to provide, especially on such a difficult day. I understand how crucial timely delivery was for you, and I apologise for the issues you encountered. I would also like to apologise for any disappointment caused by the outcome of this and that our team was unable to provide a satisfactory resolution. Warm regards, Rosie

Posted 5 months ago

123 Flowers is rated 4.7 based on 12,897 reviews