123 Flowers Reviews

Name: 123 Flowers
Address: 123 Flowers, Prestige Gifting Ltd, E Mill Dean Clough, Halifax
Rating: 4.66

4.7 Rating 12,944 Reviews

93 %

of reviewers recommend 123 Flowers

4.7

Based on 12,944 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 93%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.7 out of 5
Returns & Refunds
Refunds Process	Difficult

Visit Website

Phone:

0800 023 8980

Email:

enquiries@123-flowers.co.uk

Location:

123 Flowers, Prestige Gifting Ltd, E Mill Dean Clough
Halifax
HX3 5AX

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123 Flowers 5 star review on 20th December 2024

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123 Flowers 5 star review on 6th March 2024

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123 Flowers 5 star review on 29th January 2024

I Brown

123 Flowers 1 star review on 24th January 2024

751

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“0 STARS! What a farce. I DID check reviews before choosing this company and there were no bad reviews - did you change your staff this past week? Wow. Royal Mail delivery was fine. Flowers were atrocious! Communication was prompt but would BIT issue a refund for birthday flowers. Offered new ones but Id already had to replace them elsewhere so no thx- then offered a PARTIAL credit - I’m not going to use this company again - so no thx again! ‘Take the partial credit it or deal with it’ was the attitude I got when I asked one more time for a full refund. 123 Flowers UK is terrible.”

Helpful Report

Posted 1 month ago

Hello Toni, Thank you for taking the time to share your experience, and I’m truly sorry to hear about the condition in which your flowers arrived. It’s incredibly disappointing to know that we let you and your friend down during such a special occasion. I appreciate your positive notes regarding the ordering process and communication; however, I completely understand your frustration with the quality of the flowers. This is not the standard we strive for, and your feedback will help us identify areas needing immediate improvement. I have reached out directly via email. Warm regards, Ellie

Posted 4 weeks ago

“Worst service from this company so far. First of all the flowers didn't arrive on the date specified(clearly ruined the birthday surprise) and then when it was finally delivered 2 days later, the flowers were in pretty bad state.”

Helpful Report

Posted 1 month ago

Hello, Thank you for taking the time to leave a review. We sincerely apologise for any disappointment caused by the flowers and the delivery of your order. As you selected the free delivery option, please note that this can take additional time in transit, as outlined on our website when choosing this option. After reviewing your order, I can see that our customer service team has offered to send out a replacement bouquet and is currently awaiting your response. Warm regards, Katie

Posted 4 weeks ago

“This is the worst service I have ever experienced. I ordered flowers for a next day delivery. They were not delivered. They attempted a delivery the following day usong Royal Mail. No notice was given of the delivery. The recioient was not in. The lowers were not left with a neighbour, not lefr in a safe place. Royal Mail sais they would attempt to deliver again the following day. They did not. 123 flowers said there was nothing they could do????? Dreadful. Will never use them again.”

Helpful Report

Posted 1 month ago

Hello Lorraine, Thank you for sharing your feedback, and we’re sincerely sorry for the experience you’ve had. We understand how frustrating it must have been for your flowers not to be delivered as expected, especially for such an important occasion. We apologise for the lack of communication and the inconvenience caused by the failed delivery attempts. This is certainly not the level of service we strive to provide, and we deeply regret any disappointment caused. I can see that your order has been delivered. If there are any issues wit the flowers due to the delay, please send us some images to enquiries@123-flowers.co.uk with your order number and 'REVIEW' in the subject line and we would be happy to look into this for you. Best wishes, Rosie

Posted 4 weeks ago

“If I could give 0 stars, I would but as of right now, I can only give 1. The GOOD: The online ordering was easy, upgrading the order and taking payment was easy. Communication on my delivery was good. The BAD: the flowers, although in a sturdy box, arrived bent, broken, dead (3 flowers were salvageable) and the water reservoir was empty. This was a special occasion I was sending flowers for from the USA to a lifelong friend in my hometown in Essex. How awful for her to open this. How embarrassing for me also. The UGLY: I sent the pictures and asked for a refund. The company responded that ’after careful consideration’ they’d replace the bouquet. After careful consideration? Wow. That’s the least a company should offer. Very disappointed in this company.”

Helpful Report

Posted 1 month ago

Hello Antonia, Thank you for taking the time to share your experience, and I’m truly sorry to hear about the condition in which your flowers arrived. It’s incredibly disappointing to know that we let you and your friend down during such a special occasion. I appreciate your positive notes regarding the ordering process and communication; however, I completely understand your frustration with the quality of the flowers. This is not the standard we strive for, and your feedback will help us identify areas needing immediate improvement. I have reached out directly via email. Warm regards, Ellie

Posted 4 weeks ago

“Disappointing Experience. I recently ordered flowers for my wife’s birthday, expecting a beautiful arrangement as shown in the picture. Unfortunately, I was really disappointed. I ordered the medium-sized bouquet, but it didn’t even come close to what was advertised. The arrangement looked much smaller and less vibrant than the one shown online. Given that I paid a premium price, I was expecting something much more impressive. It was a letdown, especially since it was for such an important occasion. I would think twice before ordering again.”

Helpful Report

Posted 1 month ago

Hello Michael, Thank you for taking the time to share your thoughts with us. I'm truly sorry to hear that the flower arrangement did not meet your expectations, especially on such a significant occasion as your wife’s birthday. It's always our aim to deliver beautiful blooms that reflect what’s shown on our website. If not done already, please could you send us a birds-eye view image of the bouquet to enquiries@123-flowers.co.uk with your order number and 'REVIEW' in the subject line, so we can look into this for you. Best wishes, Katie

Posted 4 weeks ago

“Do not order from this company it’s a complete sham!! If you read the reviews it’s a standard reply- I ordered not delivered and money not taken from account but another transaction was taken- now with my bank!!!”

Helpful Report

Posted 1 month ago

Hello Alison, Thank you for sharing your experience. I’m genuinely sorry to hear about the issues you encountered with your order. It’s disappointing to know that your flowers were not delivered as expected and that there was confusion regarding the transaction. We take all feedback seriously, as it helps us identify areas where we need to improve. If not done already, I encourage you to reach out to our customer service team to assist you further with the situation. Your satisfaction is important to us, and we hope to make this right. Warm regards, Tom

Posted 4 weeks ago

“Bad communication, flowers didn't arrive on time. Such a sham”

Helpful Report

Posted 1 month ago

Hello, Thank you for sharing your feedback. I’m really sorry to hear that your flowers did not arrive on time and that communication was lacking. This is not the level of service we aim to provide. We appreciate your input, as it helps us to identify areas for improvement. Please know that we take your concerns seriously and will work to ensure a better experience for our customers in the future. Warm regards, Tom

Posted 4 weeks ago

“The order was left on the doorstep without informing the recipient who was home that they had arrived. The picture the recipient sent of her gift was a scrawney bunch of leaves that bares no resemblance to the bouquet pictured on your website. (see pics below) We are very disappointed with your product and service.”

Helpful Report

Posted 1 month ago

Hello, Thank you for your feedback. I'm truly sorry to hear about your experience with the bouquet delivery. It's disheartening that the order was left without informing the recipient and that the arrangement did not meet your expectations. We strive to provide beautiful products, and it's unfortunate that we fell short in this case. Your comments are invaluable to us as we work to improve our services. I can see that our customer service team has responded to your email and they are awaiting your reply to look into this for you. Warm regards, Tom

Posted 1 month ago

“Got flowers and when arrived they were dead I contacted them and the sent another bunch which arrived on Friday afternoon they were also not great i contacted them for message late Friday afternoon to say they would review in 3 days so I messaged to Tuesday when gives them 3 full (09.00) Days and they have said this is 4th day and won’t do anything I had a subscription which I have now cancelled disappointed 😢 by there response!! It also won’t let me post pictures Hello Karen, Thank you for your email. As stated in my email on 17-01-25, 'We can happily review this on day 3 of having the bouquet, should the bouquet not bloom if you could send supporting pictures if needed'. We would have needed the photos to be sent yesterday as this was the third day since the the bouquet was delivered. Thank you. ---------- Warm Regards, Aaron.t”

Helpful Report

Posted 1 month ago

Hello Karen, Thank you for your feedback, and I’m truly sorry to hear about your experience with the flowers. It’s disheartening to learn that both bouquets did not meet your expectations, and I understand how frustrating this must be for you. We strive to provide quality products, and I'm sorry that we fell short in this case. While I acknowledge your disappointment, please know that your feedback is valuable to us and will help us improve our service. Warm regards, Tom

Posted 1 month ago

“Very very poor, I will never order from you again, I am embarrassed to say the least, my partners Birthday and this what she received, not good enough”

Helpful Report

Posted 1 month ago

Hello, Thank you for taking the time to share your feedback. I’m truly sorry to hear about your disappointment with the order for your partner’s birthday. We understand how important such occasions are, and it’s clear we fell short of your expectations on this special day. We value your feedback and are committed to improving our service to ensure a better experience for all our customers. Warm regards, Katie

Posted 1 month ago

“So very disappointing to see what arrived in post compared to picture. Looked like garage forecourt quality. Not even close to the picture this was a replacement for the first bunch that arrived nearly dead and again not at all a match so we had hoped for better. At least with garage flowers you can see what you’re buying for a 5th of the cost . MUST DO BETTER 123 flowers. I gave you 2 stars for delivery which went well”

Helpful Report

Posted 1 month ago

Hello Esther, Thank you for sharing your feedback. I’m genuinely sorry to hear that the flowers you received did not meet your expectations and that you experienced disappointment not once, but twice. It’s certainly upsetting when our products don't align with what is featured and I fully understand your frustration. While I’m glad to hear that the delivery went smoothly, I regret that the quality of the flowers did not reflect the care we strive to put into our offerings. We indicate on our website that this bouquet is delivered in bud form to ensure the flowers remain fresh for as long as possible. Best wishes, Tom

Posted 1 month ago

“Ordered flowers for my friends birthday, they got delivered by royal mail to the wrong address which did not take the flowers and were then returned to sender. We contact royal mail and they apologised and immediately opened up a complaints ticket to provide us with a reference number for 123 flowers to claim from and provide us with a refund or replacement flowers. It has so far taken a month of correspondence with 123 flowers to try and get a refund or replacement with nothing being provided. Constant back and forth of the same conversation over and over again and no customer service assistance to resolve the situation. I will not be using 123 flowers again and will not be recommending them to friends or family.”

Helpful Report

Posted 1 month ago

Hello, Thank you for taking the time to share your experience, and I’m truly sorry to hear about the issues you faced with your order. It’s frustrating when a delivery does not go as planned, and I understand how disappointing it is when you’ve put your trust in us to celebrate a special occasion. I appreciate your efforts in reaching out to both Royal Mail and our team, and I’m sorry to hear that you have not received the resolution you deserve. We aim to provide efficient and effective customer service, and I regret that we fell short in this instance. I have reached our directly via email. Best regards, Ellie

Posted 1 month ago

“I wish l had read the reviews! Flowers arrived promptly, opened these and wow definitely not the bouquet advertised . Extremely disappointed l could have purchased from a supermarket for a £5 complained to customer service ! Their response After showing the florist manager the photographs that you have provided us with they have advised that they cannot see any evident quality issue. The bouquet received is of good quality and the correct size was delivered.”

Helpful Report

Posted 1 month ago

Hello, Thank you for your review. I'm genuinely sorry to hear that the bouquet you received didn’t match your expectations and that you were left feeling disappointed. We aim to provide our customers with beautiful arrangements, and it’s disheartening to know we didn’t achieve that in your case. I understand how frustrating it can be when the product does not reflect what was advertised. Your feedback is invaluable, and we will take it into serious consideration to improve our services moving forward. Best wishes, Tom

Posted 1 month ago

“I ordered flowers to send to my mother in law in France and they arrived perfectly. Thankyou so much. Will absolutely be ordering from you again”

Helpful Report

Posted 1 month ago

Hello Kate, Thank you for your lovely 5-star review! We're delighted to hear that your flowers arrived perfectly to your mother-in-law in France. It means so much to us to know that you had a positive experience. We truly appreciate your support and can’t wait to help you create more beautiful moments in the future! Warm regards, The 123 Flowers Team

Posted 1 month ago

“Ordered them for my girlfriend, they arrived the next day as promised but those flowers looked like they’ve been out of water for a month. It was wilted, some had holes in them, it just really looked bad. Really disappointed as this was my first time buying from here.”

Helpful Report

Posted 1 month ago

Hello, Thank you for your review. I’m truly sorry to hear about your experience with the flowers you ordered for your girlfriend. It’s disheartening that they did not meet your expectations, especially for such a special occasion. We strive to deliver fresh and beautiful arrangements, and I'm disappointed we fell short in this instance. Your feedback is crucial as it helps us improve our quality control processes, and I assure you that we take these concerns seriously. Please could you send us some images of the bouquet to enquiries@123-flowers.co.uk with your order number and 'REVIEW' in the subject line? Best regards, Tom

Posted 1 month ago

“Flowers are beautiful but annoyingly arrived a day late”

Helpful Report

Posted 1 month ago

Hello Tracey, Thank you for your feedback. I'm pleased to hear that you found the flowers beautiful, but I'm sorry to learn about the delay in delivery. We understand how disappointing it can be when expectations aren’t met, especially with timing. Your comments are important to us, and we'll use them to improve our delivery process. We hope to serve you better in the future. Best regards, The 123 Flowers Team

Posted 1 month ago

“1/. The photos looked great, and I chose my flowers in my price range. However, in the basket, you are informed that the photos are of the ‘Medium’, option, which costs more. There are no images of the small option, so you are forced to pay the extra, since you don’t know what you get in the small.. 2/. These were ordered 3 days in advance for a funeral… but arrived a day late! That was very embarrassing for us, paying extra ‘Again’ for flowers from a service station on route. 3/. Fortunately, the flowers were sent to myself first, since box was filled with advertising leaflets for wine, holidays and other items, which is absolutely appalling, and cheapens the flowers further. • I would NEVER use this company again. It’s all about upselling, and making money from advertising in the box. There was no communication to say that the flowers would be delayed, but I guess that’s not going to make a profit, is it, so why bother… will be interesting to see if this review is published too.”

Helpful Report

Posted 1 month ago

Hello Davidson, Thank you for sharing your concerns. I’m genuinely sorry to hear about the difficulties you faced with your order. We want to ensure our customers have a seamless experience, and it’s disappointing to know we fell short in your case. Regarding the flower options, I understand how not having images for the smaller size can lead to frustration, and we’re reviewing this aspect to improve clarity for our customers. Our customer service are there to help if you do have any questions regarding the different sizes we offer. However, I do appreciate this can be timely and inconvenient. I also apologise for the delay in delivery, especially given the importance of the occasion. This is not the level of service we strive for, and we will address this internally. I can see that you did select free delivery on your order. We do advise that this can take 1-2 extra days for delivery on the website. Additionally, I regret that the inclusion of promotional materials detracted from your experience. Your feedback about this will be taken seriously as we aim to provide a more thoughtful packaging approach in the future. Best wishes, Tom

Posted 1 month ago

“Absolutely disgusting, as detailed below these weeds are what was delivered to my cousin for her 65th birthday.”

Helpful Report

Posted 1 month ago

Hello Gillian, Thank you for your feedback, and I’m truly sorry to hear that you were disappointed with the flowers delivered for your cousin's birthday. It's disheartening to learn that you found the arrangement unacceptable. We strive for the highest quality in our products, and your comments regarding the bouquet are important to us. We appreciate your input as it helps us improve our services. I can see that our customer service team are awaiting your reply to resolve this. Thank you for bringing this to our attention. Warm regards, Tom

Posted 1 month ago

“I am extremely disappointed with the service provided for the flowers I ordered to comfort a grieving family member. Being out of the country, I trusted this company to deliver on time. However, it took a total of four days for the flowers to arrive, which is unacceptable given the nature of the occasion. Spending £40 on flowers and a card only to receive such an unreliable and unprofessional service is infuriating. The customer service was appalling—unhelpful, uncompassionate, and dismissive of my circumstances. They refused to assist with tracking the flowers even after Royal Mail failed to update the tracking for two days. Instead, they advised me to dispute the payment with my bank or continue chasing Royal Mail myself. For a company handling orders meant for grief, I expected a basic level of empathy and professionalism, which was completely absent. To add insult to injury, the flowers were dying and the card was cheaply designed. This experience has left me disgusted, and I will never purchase from this company again!”

Helpful Report

Posted 1 month ago

Hello Kayla, Thank you for taking the time to leave a review. We sincerely apologise for any disappointment caused on this occasion. After reviewing the tracking information for your order, I can confirm that delivery was attempted on the requested date, but as there was no answer, it was completed on the 7th. We deeply regret any dissatisfaction caused by the order or the level of customer service you received. As an online florist, we require photos of the bouquet to investigate and address any quality concerns. I’m sorry that we were unable to provide further assistance without this information. Thank you for bringing this to our attention, and we truly value your feedback. Warm regards, Tom

Posted 1 month ago

“Well well what can I say that’s not all ready been said, l ordered a happy birthday bunch thought I would upgrade to a large bunch paid £39.99. The only difference between medium & large is 1 carnation flower. Very small amount of flowers, yes I complained to them directly & sent pictures, only to be told they look the right size of flowers ordered!!!!!! Please don’t use this COMPANY!!!!!! I expect Tom will respond to defend this COWBOY FLORIST ONLINE COMPANY with the same messages as before. But on a plus note the birthday card was great.”

Helpful Report

Posted 1 month ago

Hello Andrew, Thank you for taking the time to leave a review. We’re truly sorry to hear that your experience did not meet your expectations. It’s disappointing to learn that you felt let down by what you received. We treat all feedback seriously, and I can assure you that we’ll be reviewing this matter to ensure we can enhance our services moving forward. I'm glad to hear you enjoyed the birthday card though, and we appreciate your feedback about your overall experience. Kind regards, Tom.

Posted 1 month ago

123 Flowers is rated 4.7 based on 12,944 reviews