123 Flowers Reviews

Name: 123 Flowers
Address: 123 Flowers, Prestige Gifting Ltd, E Mill Dean Clough, Halifax
Rating: 4.67

4.7 Rating 12,883 Reviews

94 %

of reviewers recommend 123 Flowers

4.7

Based on 12,883 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 93%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.7 out of 5
Returns & Refunds
Refunds Process	Difficult

Visit Website

Phone:

0800 023 8980

Email:

enquiries@123-flowers.co.uk

Location:

123 Flowers, Prestige Gifting Ltd, E Mill Dean Clough
Halifax
HX3 5AX

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123 Flowers 5 star review on 6th March 2024

4 Gallon Road

123 Flowers 5 star review on 29th January 2024

I Brown

123 Flowers 1 star review on 24th January 2024

123 Flowers 5 star review on 26th May 2023

Z Townsend

750

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I use 123 flowers every month to send my grandma a bouquet and they always deliver! The flowers are gorgeous”

Helpful Report

Posted 4 months ago

Hello Rebecca, Thank you for your wonderful 5-star review! We're thrilled to hear that you consistently choose 123 Flowers to brighten your grandma's day with our gorgeous bouquets. It means so much to us that we can be a part of those special moments! We look forward to continuing to deliver beautiful flowers for you in the future. Warm regards, The 123 Flowers Team

Posted 1 month ago

“Great service easy to order and good price! Haven’t received flowers yet so can’t comment on quality”

Helpful Report

Posted 4 months ago

Hello Dominique, Thank you for your 5-star review! We’re thrilled to hear that you found our service easy to use and our prices appealing. We hope the flowers meet your expectations when they arrive! Your feedback means a lot to us, and we’re always here to help if you have any questions or need assistance. Thanks again, and we look forward to serving you in the future! Warm regards, The 123 Flowers Team

Posted 1 month ago

“This was an easy process to send flowers to my European frinds from Australia”

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Posted 4 months ago

Hello there, Thank you for your amazing 5-star review! We’re thrilled to hear that you found the process so easy when sending flowers to your friends in Europe from Australia. Making connections across borders is what we love to support, and we’re glad you chose us to do that! Your feedback means a lot, and we look forward to helping you spread joy with flowers again soon! Warm regards, The 123 Flowers Team

Posted 1 month ago

“They’re quick and easy”

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Posted 4 months ago

Hello Paul, Thank you for your 4-star review! We’re thrilled to hear that you found our service quick and easy. We strive to provide a seamless experience for our customers, and it's great to know we're hitting the mark. If there’s anything we can do to elevate your experience to a perfect 5 stars next time, please let us know. Warm regards, The 123 Flowers Team

Posted 1 month ago

“I purchased nature's best to cheer my daughter in law up after she spent the night in hospital. My thoughts were it is always nice to receive flowers. I went round the next day and couldn't believe what had been sent. It was a bunch of branches (image provided of what was received along with image of what was advertised on website). Even my husband was disgusted. Also these came in a box, letter box flowers when I expected a bouquet but I really wouldn't have minded if they were nice. Very disappointed and under the circumstances request a full refund. Also left on neighbours doorstep when number was clearly stated.”

Helpful Report

Posted 4 months ago

Hello, Thank you for taking the time to leave a review. We're deeply sorry to hear about your disappointing experience. This is certainly not the standard we aim for. If not done already, please could you contact our customer service team with some photos of the bouquet, your order number and 'REVIEW' in the subject line? Warm regards, Tom

Posted 4 months ago

“Spectacular service. Perfect delivery. Exquisite flowers! Joy! x x x”

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Posted 4 months ago

Hello Beth, Thank you so much for your wonderful review! We're thrilled to hear you enjoyed our service and the flowers.

Posted 4 months ago

“Spectacular service. Perfect delivery. Exquisite flowers! Joy! x x x”

Helpful Report

Posted 4 months ago

Hello Beth, Thank you so much for your wonderful review! We're thrilled to hear you enjoyed our service and the flowers.

Posted 4 months ago

“Best flowers around and very reasonable.”

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Posted 4 months ago

Hello Lisa, Thank you for your amazing 5-star review! We’re thrilled to hear that you find our flowers the best around and appreciate our reasonable prices. Your satisfaction is our top priority, and it's wonderful to know that we’ve met your expectations. We look forward to bringing you more beautiful blooms in the future! Warm regards, The 123 Flowers Team

Posted 1 month ago

“Ordered Peruvian bouquet and yes delivered promptly the next day. What was received was a small bunch of roses ?? very disappointed as this was just a small get well wish for my sick friend. I asked her to send me a photo as was surprised she thanked me for the roses ? it was supposed to be a much larger mixed bunch of flowers. I complained and received a prompt response saying there was nothing wrong with them and to peel the outer leaves of the roses !, I know how to look after roses, I have a garden full of them.”

Helpful Report

Posted 5 months ago

Thank you so much for taking the time to provide us with your feedback on your recent experience with 123 Flowers. We truly appreciate your honesty and are sorry to hear about the disappointment you faced. We are very sorry to hear that our services have not lived up to our usual high expectations on this occasion. This is very disappointing to hear. I have located your order and can see that a fresh bouquet has been arranged for delivery. Best wishes, Katie

Posted 5 months ago

“It wasn't the easiest website to move around and see what there was, but I am hoping the flowers will be amazing.”

Helpful Report

Posted 5 months ago

Hello there, Thank you for your 4-star review! We appreciate your feedback regarding the website experience and understand that it can be a bit challenging to navigate at times. We're constantly working to improve our user interface, and your comments help us in that endeavor. We're excited for you to see the flowers, and we hope they exceed your expectations! Thank you for choosing 123 Flowers, and we look forward to serving you again in the future. Warm regards, The 123 Flowers Team

Posted 1 month ago

“Disgusting customer service ever, delivery is not set up, and flowers doesn’t looks like on website, I’m really upset. I got my bouquet three days later”

Helpful Report

Posted 5 months ago

Thank you so much for taking the time to provide us with your valuable feedback about your experience with 123 Flowers. We genuinely appreciate your effort in letting us know about your concerns. Firstly, we would like to extend our sincere apologies for the disappointing customer service you received, as well as the issues with the delivery and the flowers not meeting your expectations. We understand how frustrating this must have been for you, and we are truly sorry for any inconvenience caused. I have checked the tracking link and can see that delivery was attempted on the chosen date and the following day. However, there was no answer. Once again, we extend our sincerest apologies for any inconvenience caused. We genuinely appreciate your feedback. Warm regards, Katie

Posted 5 months ago

“Have ordered a couple of times and very pleased with quality and delivery.”

Helpful Report

Posted 5 months ago

Hello Anne, Thank you for your wonderful 5-star review! We’re thrilled to hear that you've had positive experiences with our quality and delivery. Your satisfaction means a lot to us, and we’re delighted to know that we’re meeting your expectations. We look forward to serving you again in the future! Warm regards, The 123 Flowers Team

Posted 1 month ago

“Absolutely shocked by the bouquet my mum received for her birthday ! Paid 10 extra for a large bouquet and what we recieved was something you would get for 6 pound from a petrol station.. disgusting and awaiting contact to discuss this”

Helpful Report

Posted 5 months ago

Dear Clair, thank you so much for taking the time to provide feedback about your experience with 123 Flowers. We truly appreciate your honest review and value your input. We would like to sincerely apologise for the disappointing bouquet your mum received for her birthday. We understand your frustration and we deeply regret that it fell short of your expectations. I would also like to apologise for any disappointment caused by the outcome of this and that our team was unable to provide a satisfactory resolution. Warm regards, Katie

Posted 5 months ago

“Brilliant flowers and very easy service!”

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Posted 5 months ago

Hello Emma, Thank you for your wonderful 5-star review! We’re thrilled to hear that you found our flowers brilliant and our service easy to use. Your kind words mean so much to us, and we strive to provide a seamless experience for all our customers. We look forward to helping you with your future floral needs! Warm regards, The 123 Flowers Team

Posted 1 month ago

“Absolutely beautiful flowers each time I’ve ordered - simple to use website! Thank you”

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Posted 5 months ago

Hello Yvonne, Thank you for your wonderful 5-star review! We're thrilled to hear that you find our flowers beautiful and our website easy to use. Your kind words mean so much to us, and we’re here to make every occasion special with our blooms. We look forward to serving you again soon! Warm regards, The 123 Flowers Team

Posted 1 month ago

“Very easy to use. Beautiful flowers for a great price.”

Helpful Report

Posted 5 months ago

Hello, Thank you so much for your lovely 5-star review! We're thrilled to hear that you found our website easy to use and that you loved the beautiful flowers at a great price. Your satisfaction is our top priority, and it’s delightful to know we hit the mark for you. We can’t wait to help you with your future floral needs! Warm regards, The 123 Flowers Team

Posted 1 month ago

“Terrible quality, 4 day delivery flowers were ruined no water in them DO NOT USE THIS COMPANY”

Helpful Report

Posted 5 months ago

Dear Sean, Thank you so much for taking the time to share your feedback on your experience with 123 Flowers. We truly appreciate customers like you who inform us about their concerns, as it helps us to continuously improve our services. We sincerely apologise for the quality of the flowers you received and the unfortunate mishap with the delivery. It is truly disappointing to hear that the flowers arrived ruined without water. This is certainly not the level of service we aim to provide to our valued customers. We would like to extend our apologies and assure you that we are taking this matter extremely seriously. I have located your order and can see that this is being looked into by our customer service team. Warm regards, Katie

Posted 5 months ago

“I have ordered a medium size bouquet for extra £5. What I have got is not even half of the size advertised on the website. I have contacted customer support and was told it is the exact same. I have included side by side comparison for people to see. I have also payed extra for special delivery with txt message updates and didn't get any of it. Customer support have blamed it on RM. Overall absolutely disappointing experience. Wouldn't recommend and certainly won't be using again.”

Helpful Report

Posted 5 months ago

Hello Michelle, thank you so much for taking the time to provide us with your valuable feedback about your recent experience with 123 Flowers. We appreciate customers like you who share their thoughts and help us to continuously improve our services. We sincerely apologise for the disappointment you experienced with the size of the bouquet you ordered. We are also sorry for the inconvenience caused by the lack of special delivery with text message updates. We understand the importance of these additional services and apologize for falling short of your expectations. Once again, we apologise for any inconvenience caused and appreciate your feedback. Warm regards, Rosie

Posted 5 months ago

“This is my third time ordering. Handy as flowers are for relatives in your area. Fantastic prices, always deliver on time, and beautiful flowers!”

Helpful Report

Posted 5 months ago

Hello Lisa, Thank you for your amazing 5-star review! We’re thrilled to hear that you’ve had such a fantastic experience ordering from us multiple times. It means so much to us that our timely deliveries and beautiful flowers have made a positive impression. We truly appreciate your continued support and look forward to bringing joy to your relatives with our blooms in the future! Warm regards, The 123 Flowers Team

Posted 1 month ago

“Great service and good offers”

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Posted 5 months ago

Hello Kathleen, Thank you for your wonderful 5-star review! We're thrilled to hear that you experienced great service and found our offers appealing. Your satisfaction is our top priority, and it's fantastic to know we're hitting the mark. We look forward to serving you again and providing you with more exceptional deals in the future! Warm regards, The 123 Flowers Team

Posted 1 month ago

123 Flowers is rated 4.7 based on 12,883 reviews