123 Flowers Reviews

Name: 123 Flowers
Address: 123 Flowers, Prestige Gifting Ltd, E Mill Dean Clough, Halifax
Rating: 4.67

4.7 Rating 12,875 Reviews

94 %

of reviewers recommend 123 Flowers

4.7

Based on 12,875 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 93%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.7 out of 5
Returns & Refunds
Refunds Process	Difficult

Visit Website

Phone:

0800 023 8980

Email:

enquiries@123-flowers.co.uk

Location:

123 Flowers, Prestige Gifting Ltd, E Mill Dean Clough
Halifax
HX3 5AX

Write Your review

Tell us how 123 Flowers made you happy

Help future customers by talking about customer service, price, delivery, returns & refunds.

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

What's your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

123 Flowers 5 star review on 6th March 2024

4 Gallon Road

123 Flowers 5 star review on 29th January 2024

I Brown

123 Flowers 1 star review on 24th January 2024

123 Flowers 5 star review on 26th May 2023

Z Townsend

750

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Best flowers around and very reasonable.”

Helpful Report

Posted 4 months ago

Hello Lisa, Thank you for your amazing 5-star review! We’re thrilled to hear that you find our flowers the best around and appreciate our reasonable prices. Your satisfaction is our top priority, and it's wonderful to know that we’ve met your expectations. We look forward to bringing you more beautiful blooms in the future! Warm regards, The 123 Flowers Team

Posted 3 weeks ago

“Ordered Peruvian bouquet and yes delivered promptly the next day. What was received was a small bunch of roses ?? very disappointed as this was just a small get well wish for my sick friend. I asked her to send me a photo as was surprised she thanked me for the roses ? it was supposed to be a much larger mixed bunch of flowers. I complained and received a prompt response saying there was nothing wrong with them and to peel the outer leaves of the roses !, I know how to look after roses, I have a garden full of them.”

Helpful Report

Posted 4 months ago

Thank you so much for taking the time to provide us with your feedback on your recent experience with 123 Flowers. We truly appreciate your honesty and are sorry to hear about the disappointment you faced. We are very sorry to hear that our services have not lived up to our usual high expectations on this occasion. This is very disappointing to hear. I have located your order and can see that a fresh bouquet has been arranged for delivery. Best wishes, Katie

Posted 4 months ago

“It wasn't the easiest website to move around and see what there was, but I am hoping the flowers will be amazing.”

Helpful Report

Posted 4 months ago

Hello there, Thank you for your 4-star review! We appreciate your feedback regarding the website experience and understand that it can be a bit challenging to navigate at times. We're constantly working to improve our user interface, and your comments help us in that endeavor. We're excited for you to see the flowers, and we hope they exceed your expectations! Thank you for choosing 123 Flowers, and we look forward to serving you again in the future. Warm regards, The 123 Flowers Team

Posted 3 weeks ago

“Disgusting customer service ever, delivery is not set up, and flowers doesn’t looks like on website, I’m really upset. I got my bouquet three days later”

Helpful Report

Posted 4 months ago

Thank you so much for taking the time to provide us with your valuable feedback about your experience with 123 Flowers. We genuinely appreciate your effort in letting us know about your concerns. Firstly, we would like to extend our sincere apologies for the disappointing customer service you received, as well as the issues with the delivery and the flowers not meeting your expectations. We understand how frustrating this must have been for you, and we are truly sorry for any inconvenience caused. I have checked the tracking link and can see that delivery was attempted on the chosen date and the following day. However, there was no answer. Once again, we extend our sincerest apologies for any inconvenience caused. We genuinely appreciate your feedback. Warm regards, Katie

Posted 4 months ago

“Have ordered a couple of times and very pleased with quality and delivery.”

Helpful Report

Posted 4 months ago

Hello Anne, Thank you for your wonderful 5-star review! We’re thrilled to hear that you've had positive experiences with our quality and delivery. Your satisfaction means a lot to us, and we’re delighted to know that we’re meeting your expectations. We look forward to serving you again in the future! Warm regards, The 123 Flowers Team

Posted 3 weeks ago

“Absolutely shocked by the bouquet my mum received for her birthday ! Paid 10 extra for a large bouquet and what we recieved was something you would get for 6 pound from a petrol station.. disgusting and awaiting contact to discuss this”

Helpful Report

Posted 4 months ago

Dear Clair, thank you so much for taking the time to provide feedback about your experience with 123 Flowers. We truly appreciate your honest review and value your input. We would like to sincerely apologise for the disappointing bouquet your mum received for her birthday. We understand your frustration and we deeply regret that it fell short of your expectations. I would also like to apologise for any disappointment caused by the outcome of this and that our team was unable to provide a satisfactory resolution. Warm regards, Katie

Posted 4 months ago

“Brilliant flowers and very easy service!”

Helpful Report

Posted 4 months ago

Hello Emma, Thank you for your wonderful 5-star review! We’re thrilled to hear that you found our flowers brilliant and our service easy to use. Your kind words mean so much to us, and we strive to provide a seamless experience for all our customers. We look forward to helping you with your future floral needs! Warm regards, The 123 Flowers Team

Posted 3 weeks ago

“Absolutely beautiful flowers each time I’ve ordered - simple to use website! Thank you”

Helpful Report

Posted 4 months ago

Hello Yvonne, Thank you for your wonderful 5-star review! We're thrilled to hear that you find our flowers beautiful and our website easy to use. Your kind words mean so much to us, and we’re here to make every occasion special with our blooms. We look forward to serving you again soon! Warm regards, The 123 Flowers Team

Posted 3 weeks ago

“Very easy to use. Beautiful flowers for a great price.”

Helpful Report

Posted 4 months ago

Hello, Thank you so much for your lovely 5-star review! We're thrilled to hear that you found our website easy to use and that you loved the beautiful flowers at a great price. Your satisfaction is our top priority, and it’s delightful to know we hit the mark for you. We can’t wait to help you with your future floral needs! Warm regards, The 123 Flowers Team

Posted 3 weeks ago

“Terrible quality, 4 day delivery flowers were ruined no water in them DO NOT USE THIS COMPANY”

Helpful Report

Posted 4 months ago

Dear Sean, Thank you so much for taking the time to share your feedback on your experience with 123 Flowers. We truly appreciate customers like you who inform us about their concerns, as it helps us to continuously improve our services. We sincerely apologise for the quality of the flowers you received and the unfortunate mishap with the delivery. It is truly disappointing to hear that the flowers arrived ruined without water. This is certainly not the level of service we aim to provide to our valued customers. We would like to extend our apologies and assure you that we are taking this matter extremely seriously. I have located your order and can see that this is being looked into by our customer service team. Warm regards, Katie

Posted 4 months ago

“I have ordered a medium size bouquet for extra £5. What I have got is not even half of the size advertised on the website. I have contacted customer support and was told it is the exact same. I have included side by side comparison for people to see. I have also payed extra for special delivery with txt message updates and didn't get any of it. Customer support have blamed it on RM. Overall absolutely disappointing experience. Wouldn't recommend and certainly won't be using again.”

Helpful Report

Posted 4 months ago

Hello Michelle, thank you so much for taking the time to provide us with your valuable feedback about your recent experience with 123 Flowers. We appreciate customers like you who share their thoughts and help us to continuously improve our services. We sincerely apologise for the disappointment you experienced with the size of the bouquet you ordered. We are also sorry for the inconvenience caused by the lack of special delivery with text message updates. We understand the importance of these additional services and apologize for falling short of your expectations. Once again, we apologise for any inconvenience caused and appreciate your feedback. Warm regards, Rosie

Posted 4 months ago

“This is my third time ordering. Handy as flowers are for relatives in your area. Fantastic prices, always deliver on time, and beautiful flowers!”

Helpful Report

Posted 4 months ago

Hello Lisa, Thank you for your amazing 5-star review! We’re thrilled to hear that you’ve had such a fantastic experience ordering from us multiple times. It means so much to us that our timely deliveries and beautiful flowers have made a positive impression. We truly appreciate your continued support and look forward to bringing joy to your relatives with our blooms in the future! Warm regards, The 123 Flowers Team

Posted 3 weeks ago

“Great service and good offers”

Helpful Report

Posted 4 months ago

Hello Kathleen, Thank you for your wonderful 5-star review! We're thrilled to hear that you experienced great service and found our offers appealing. Your satisfaction is our top priority, and it's fantastic to know we're hitting the mark. We look forward to serving you again and providing you with more exceptional deals in the future! Warm regards, The 123 Flowers Team

Posted 3 weeks ago

“Very easy to use this site. Hopefully our gift to a daughter in law will be as special.”

Helpful Report

Posted 4 months ago

Hello Malcolm, Thank you for your 5-star review! We're thrilled to hear that you found our site easy to use. It means a lot to us that you chose 123 Flowers for a special gift for your daughter-in-law. We hope she loves the surprise and that it brings joy to her day! Warm regards, The 123 Flowers Team

Posted 3 weeks ago

“Amazing and colourful flowers”

Helpful Report

Posted 4 months ago

Hello Priya, Thank you for your amazing 5-star review! We’re thrilled to hear that you loved the colorful flowers. They truly bring joy and brighten up any occasion. We appreciate your support and look forward to providing you with more beautiful blooms in the future! Warm regards, The 123 Flowers Team

Posted 3 weeks ago

“I had an incredibly disappointing experience with 123Flowers. I ordered flowers for my mother's birthday, expecting a beautiful surprise. However, what I received was far from satisfactory. Firstly, the flowers arrived three days late, which ruined the surprise. When they finally arrived, they were in an appalling state—crushed, wilted, and without water. They looked nothing like what I ordered or what was shown on the website. The quality was abysmal. Customer service was dismissive despite the photographic evidence I provided. They insisted there was no quality issue and offered a mere £10 credit, which I rejected because I won't order from them again. They claimed their florist manager saw no issues and mentioned they sometimes use replacements, offering no refund. After escalating to PayPal, the retailer emailed me asking to close the case, stating they could not offer a solution while a case was open with PayPal. Since I knew they wouldn't take any action if I closed the case, I continued communicating with them through PayPal. Suddenly, they changed their stance and claimed a mistake was made in packing the incorrect bouquet. Despite this admission, they still didn’t offer a refund and insisted on sending another bouquet or gift. I didn't want any replacement or further dealings with this company. I further escalated the issue to PayPal, as I didn’t want any replacement or further dealings with this company. After that conversation PayPal refunded me within 10 minutes. Please don't waste your energy and dispute it directly with your bank or PayPal if you encounter a similar problem. I spent two weeks in frustrating communication back and forth. This level of customer service is unacceptable. They prioritize profit over customer satisfaction. I will never order from them again and strongly advise others to steer clear. Find a more reputable florist to avoid disappointment.”

Helpful Report

Posted 4 months ago

Hello Anna, thank you for taking the time to provide us with your feedback regarding your recent experience with 123 Flowers. We sincerely apologise for the incredibly disappointing experience you had and the inconvenience caused. We understand how important it was for you to surprise your mother on her birthday, and we are truly sorry for the delay in delivery and the poor condition of the flowers upon arrival. This is certainly not the level of service and quality we strive to provide. We also apologise for the experience you had with our customer service team. We should have been more understanding and empathetic towards your concerns, especially considering the photographic evidence you provided. Your dissatisfaction should have been acknowledged and addressed appropriately. We regret that we were unable to offer a satisfactory solution during our initial communication and that it took escalations to PayPal for us to acknowledge our mistake in packing the incorrect bouquet. We understand and respect your decision to seek a refund from PayPal directly. We acknowledge our failure to provide the appropriate customer service and satisfaction that you deserved. Once again, we sincerely apologise for the disappointment and frustration you experienced. We value your feedback and will use it to make the necessary improvements. Thank you for bringing this matter to our attention, and we hope to have the opportunity to restore your faith in us in the future. Best regards, Rosie

Posted 4 months ago

“Well the flowers were not delivered today for my mum's 80th birthday, im gutted. I have no clue where they are. I paid extra for tracking and never got the tracking. There's no-one to answer calls on Sunday, their webchat is a robot. It's the same as being scammed. It was supposed to be a lovely surprise and end up to be stressful. Now I'm going to have to spend my time tomorrow ringing, and I certainly want a full refund. Don't use 123-flowers.”

Helpful Report

Posted 4 months ago

Thank you for taking the time to share your feedback regarding your recent experience with 123 Flowers. We sincerely apologise for the disappointment and inconvenience caused by the non-delivery of your mum's birthday flowers. We understand how important and special such occasions are, and we deeply regret that we fell short of your expectations. We are truly sorry for the lack of tracking information and the unavailability of customer service. We acknowledge that these issues have contributed to a frustrating experience for you. If not done already, please could you contact us at enquiries@123-flowers.co.uk with your order number and 'REVIEW' in the subject line? Best wishes, Rosie

Posted 4 months ago

“I have been trying to find out if my order has been delivered to my lovely friend in France for her birthday. The only way I can find to contact someone is through a chat bot which doesn’t recognise my order and the site isn’t recognising my email and password to my account!!! I did originally get two emails to confirm my account and my order and my money has left my bank!!! I’m extremely frustrated and would like someone to contact me asap please.”

Helpful Report

Posted 4 months ago

Dear Tanya, thank you so much for taking the time to share your feedback about your experience with 123 Flowers. We truly appreciate customers like you who bring such matters to our attention. Please accept our sincerest apologies for the issues you encountered while trying to track your order and contact our support team. We understand how frustrating and inconvenient this must have been for you. Our team is currently investigating the technical glitches that caused the chat bot to not recognize your order and the website to not recognize your email and password. We deeply regret any inconvenience this may have caused you. If this has not been looked into, please could you contact our team at enquiries@123-flowers.co.uk with your order number and 'REVIEW' in the subject line? Best wishes, Katie

Posted 4 months ago

“It was so easy to pick the right flowers needed, step-by-step, will recommend this site to my family and friends”

Helpful Report

Posted 5 months ago

Hello Olive, Thank you for your wonderful 5-star review! We’re thrilled to hear that you found it easy to select the perfect flowers with our step-by-step process. Your recommendation to family and friends truly means a lot to us! We appreciate your support and look forward to helping you create more beautiful floral moments in the future. Warm regards, The 123 Flowers Team

Posted 3 weeks ago

“Easy to follow website. Great photos! Love that I can order flowers to send to family in the UK. Living in Australia, not all sites let me do that. Well done and keep up the good work!”

Helpful Report

Posted 5 months ago

Hello Rachelle, Thank you for your wonderful 4-star review! We’re thrilled to hear that you found our website easy to navigate and enjoyed our vibrant photos. It’s fantastic that you can send flowers to your family in the UK from Australia—making those connections is what we’re all about! Your kind words mean a lot to us, and we appreciate your support. We’re committed to providing a seamless experience and look forward to serving you again in the future! Warm regards, The 123 Flowers Team

Posted 3 weeks ago

123 Flowers is rated 4.7 based on 12,875 reviews