123 Flowers Reviews

Name: 123 Flowers
Address: 123 Flowers, Prestige Gifting Ltd, E Mill Dean Clough, Halifax
Rating: 4.67

4.7 Rating 12,875 Reviews

94 %

of reviewers recommend 123 Flowers

4.7

Based on 12,875 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 93%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.7 out of 5
Returns & Refunds
Refunds Process	Difficult

Visit Website

Phone:

0800 023 8980

Email:

enquiries@123-flowers.co.uk

Location:

123 Flowers, Prestige Gifting Ltd, E Mill Dean Clough
Halifax
HX3 5AX

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123 Flowers 5 star review on 6th March 2024

4 Gallon Road

123 Flowers 5 star review on 29th January 2024

I Brown

123 Flowers 1 star review on 24th January 2024

123 Flowers 5 star review on 26th May 2023

Z Townsend

750

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Great range to choose from not only flowers but add ons too if required for that extra touch. I especially like the letterbox option for recipients who you know won't be at home on delivery day”

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Posted 1 year ago

Thank you so much for the 5 star rating, John! I'm delighted to hear that you enjoyed using 123 Flowers. Thanks again for this amazing rating.

Posted 1 year ago

“A lovely website and easy to use. Will visit again”

Helpful Report

Posted 1 year ago

Thank you so much, Lorna, for your 5 star rating of 123 Flowers! We are delighted to hear that you found our website lovely and easy to use, and we hope you will visit us again very soon!

Posted 1 year ago

“Easy to use website and reasonably priced!”

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Posted 1 year ago

Wow, thank you, Amy! We are so glad to hear that you enjoyed your experience with 123 Flowers. We are committed to providing our customers with an easy to use website and reasonably priced flowers!

Posted 1 year ago

“Always good quality. My go to every time for every occasion.”

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Posted 1 year ago

Thank you, Marilyn, for your 5 star rating of 123 Flowers! We are so glad that you find the quality to be always good and that 123 Flowers can always be your go-to for any occasion!

Posted 1 year ago

“Every time I send flowers no matter what the occasion they are always beautiful I wouldn’t use any other company”

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Posted 1 year ago

Thank you, Anne, for your five star rating on 123 Flowers - we really appreciate it! It's wonderful to hear that you always find our flowers to be beautiful, no matter what the occasion. We strive to deliver only the best service and quality, and we're thrilled that you've had such a great experience with us!

Posted 1 year ago

“Always use 123 Flowers for family and friends special events. flowers are always fresh and beautiful.”

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Posted 1 year ago

Thank you so much for your 5 star rating of 123 Flowers, Patricia! We are truly grateful. Here at 123 Flowers, we strive to deliver the best quality flowers for any family or friends special events. You can be sure our flowers always stay fresh and beautiful!

Posted 1 year ago

“The service is so easy to use and the bouquets are always so fresh and fragrant”

Helpful Report

Posted 1 year ago

Thanks Lorraine for your 5 star rating of 123 Flowers! We're glad that you enjoy our service, as well as the bouquets that we provide - they are always so fresh and fragrant. We strive to make the service as easy to use as possible, so we're glad that you appreciate that. Thank you for your kind words and appreciation!

Posted 1 year ago

“Quick fast and easy service 😄”

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Posted 1 year ago

Thank you so much, Matthew, for your excellent 5-star rating of 123 Flowers. We are delighted that you enjoyed our quick, fast and easy service 😄

Posted 1 year ago

“First time using 123flowers👍”

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Posted 1 year ago

Thank you so much for the 5 star rating! We're so happy to hear that you had a great first experience ordering from 123 Flowers! We appreciate you taking the time to provide us with your feedback and we hope to continue providing you with excellent products and services in the future.

Posted 1 year ago

“Trustpilot reviews Looks like you’re in the United Kingdom. Go to the British Trustpilot site Review of 123 Flowers Your review is pending.Read more Lorraine Snelling 0 reviews GB Rated 1 out of 5 stars I ordered the puruvien lillies an roses… I ordered the puruvien lillies an roses the picture was lovely but what s Arrived was sadly missing many flowers all that arrived was 4 roses a 1 lily stem for £33. 99 I expected more flowers I emailed as the friend I sent them to sent me a photo and said the flowers did not look good , I ordered a large bouquet. 123 flowers replied to say they had made a mistake and sent the wrong size and would refund me £5.00 which I declined as it was there error so after several emails they agreed to send another bouquet, the second bouquet arrived ( worse than the first ) but as my friend had received and opened the delivery the roses head had already dropped and the other flower were passed there best , again I emailed and sent photos but they said they could see no issues with the flowers , ( wish I could attach photos ) several emails back and forth they said they would refund me £10 . They even tried to tell me what to do to the roses, how patronising!!! It was to late to save those roses !! Very bad customer service . DO NOT USE , C very embarrassing for me not just once but twice caused me stress and anxiety . Several emails saying the same terrible company flowers on profile picture”

Helpful Report

Posted 1 year ago

Thank you so much for taking the time to provide us with feedback on your experience with 123 Flowers, Lorraine. We are sorry that you did not receive the arrangement that you expected, and that our customer service have been less than satisfactory in this instance. We strive to provide the best possible service to all our customers and we truly apologize that this has not been met in this situation. We are grateful for your honest feedback and we will use this to improve our service in the future. We hope that you will continue to use 123 Flowers, and that we can improve your overall experience. Thank you once again for taking the time to provide your valuable feedback.

Posted 1 year ago

“Fast and easy! I will use it again!”

Helpful Report

Posted 1 year ago

Thank you so much for the 5 star rating of 123 Flowers! We really appreciate your feedback, and we're glad that you found the process fast and easy! We hope you'll use it again in the future!

Posted 1 year ago

“So easy to send flowers from Australia to the UK. 2 minutes and done!”

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Posted 1 year ago

Thank you Frances for your 5 star rating - I am so glad you were happy with your experience of ordering from 123 Flowers and sending flowers from Australia to the UK. It's great to hear that it was so easy to do.

Posted 1 year ago

“Easy to use”

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Posted 1 year ago

Thanks Jess for your 5 star rating of 123 Flowers! We're so pleased to hear that you found our services easy to use.

Posted 1 year ago

“They sported a holiday. I ordered flowers on 26.08 for 29.08. The flowers did not arrive.”

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Posted 1 year ago

Thank you so much for your feedback, Volodymyr. We truly appreciate that you took the time to let us know about your experience. We apologize that the flowers you ordered on the 26th of August did not arrive for the 29th. We are very sorry for this inconvenience. I can see that your order is due to be delivered today. Warm regards, Tom

Posted 1 year ago

“1st time using. Ordering process very easy”

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Posted 1 year ago

Thank you so much for your 5-star rating of 123 Flowers. We are so pleased to hear that your first time ordering process was very easy. We appreciate your feedback and are grateful for your support.

Posted 1 year ago

“Everytime I send flowers I always get a message back saying that they are just beautiful and so fresh looking.All my friends and family have been so surprised at receiving flowers from 123 Flowers and are delighted with them.Beautiful flowers and lovely selection.I will continue buying from 123Flowers as they are the best company.Never disappointed and the flowers are very reasonably priced.Many thanks.”

Helpful Report

Posted 1 year ago

Thank you so much for your 5 star rating, Lesley! I'm so glad that you have been sending flowers from 123 Flowers to your friends and family with such success! All of your kind words and positive feedback mean a lot to us and we will continue striving to provide the best service and products to our customers. Thank you for your continued loyalty and support!

Posted 1 year ago

“I ordered flowers on 14 August to be delivered to my daughter for her birthday on 22nd August. They’ve still not arrived. I now want a refund but am still being given the runaround. I will never use this company again.”

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Posted 1 year ago

Thank you for your feedback, Norma. We apologize for what happened with the order on 14 August for delivery on the 22nd of August. We understand how inconvenient this must have been and want to sincerely apologize for the disappointment this caused. I have located our order and can see that this has since been resolved. Best wishes, Katie

Posted 1 year ago

“Easy website to use, great value and beautiful flowers, definitely recommend 👌”

Helpful Report

Posted 1 year ago

Thank you so much for your wonderful 5 star rating! We are so glad you found 123 Flowers to be an easy website to use with great value and beautiful flowers. We really appreciate your recommendation and we hope you come back soon!

Posted 1 year ago

“If there were minus stars i would give -50... They seem to have misconstrued understanding of NEXT day delivery.!!! They will not refund me as I paid for next day delivery . They don't stipulate on their website the royal mail is delivering. IF i had known RM would deliver i would have bypassed the website. No sms received either. No tracking details received in the first instance. DO NOT USE under any circumstances. APPALLING!!!!”

Helpful Report

Posted 1 year ago

Thank you so much, Lillian, for your review. We appreciate you taking the time to let us know your experience. We apologize for any confusion with the Royal Mail delivery option not being stated clearly and that you did not receive any tracking details. I have located your order and can see that this is due to be delivered again today. If there are any issues with the quality of the flowers upon arrival, please forward us some photos and we would be happy to look into this further for you. Best wishes, Katie

Posted 1 year ago

“I have just ordered next day delivery flowers for my friend who has just moved into his new house. Price was very reasonable and delivery is free! I will update my review when he has received his flowers.”

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Posted 1 year ago

Thank you so much, Pauline, for your 5 star rating of 123 Flowers! We hope the flowers are enjoyed.

Posted 1 year ago

123 Flowers is rated 4.7 based on 12,875 reviews