123 Flowers Reviews

Name: 123 Flowers
Address: 123 Flowers, Prestige Gifting Ltd, E Mill Dean Clough, Halifax
Rating: 4.67

4.7 Rating 12,897 Reviews

94 %

of reviewers recommend 123 Flowers

4.7

Based on 12,897 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 93%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.7 out of 5
Returns & Refunds
Refunds Process	Difficult

Visit Website

Phone:

0800 023 8980

Email:

enquiries@123-flowers.co.uk

Location:

123 Flowers, Prestige Gifting Ltd, E Mill Dean Clough
Halifax
HX3 5AX

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Got flowers and when arrived they were dead I contacted them and the sent another bunch which arrived on Friday afternoon they were also not great i contacted them for message late Friday afternoon to say they would review in 3 days so I messaged to Tuesday when gives them 3 full (09.00) Days and they have said this is 4th day and won’t do anything I had a subscription which I have now cancelled disappointed 😢 by there response!! It also won’t let me post pictures Hello Karen, Thank you for your email. As stated in my email on 17-01-25, 'We can happily review this on day 3 of having the bouquet, should the bouquet not bloom if you could send supporting pictures if needed'. We would have needed the photos to be sent yesterday as this was the third day since the the bouquet was delivered. Thank you. ---------- Warm Regards, Aaron.t”

Helpful Report

Posted 14 hours ago

“Very very poor, I will never order from you again, I am embarrassed to say the least, my partners Birthday and this what she received, not good enough”

Helpful Report

Posted 2 days ago

Hello, Thank you for taking the time to share your feedback. I’m truly sorry to hear about your disappointment with the order for your partner’s birthday. We understand how important such occasions are, and it’s clear we fell short of your expectations on this special day. We value your feedback and are committed to improving our service to ensure a better experience for all our customers. Warm regards, Katie

Posted 1 day ago

“So very disappointing to see what arrived in post compared to picture. Looked like garage forecourt quality. Not even close to the picture this was a replacement for the first bunch that arrived nearly dead and again not at all a match so we had hoped for better. At least with garage flowers you can see what you’re buying for a 5th of the cost . MUST DO BETTER 123 flowers. I gave you 2 stars for delivery which went well”

Helpful Report

Posted 3 days ago

Hello Esther, Thank you for sharing your feedback. I’m genuinely sorry to hear that the flowers you received did not meet your expectations and that you experienced disappointment not once, but twice. It’s certainly upsetting when our products don't align with what is featured and I fully understand your frustration. While I’m glad to hear that the delivery went smoothly, I regret that the quality of the flowers did not reflect the care we strive to put into our offerings. We indicate on our website that this bouquet is delivered in bud form to ensure the flowers remain fresh for as long as possible. Best wishes, Tom

Posted 1 day ago

“Ordered flowers for my friends birthday, they got delivered by royal mail to the wrong address which did not take the flowers and were then returned to sender. We contact royal mail and they apologised and immediately opened up a complaints ticket to provide us with a reference number for 123 flowers to claim from and provide us with a refund or replacement flowers. It has so far taken a month of correspondence with 123 flowers to try and get a refund or replacement with nothing being provided. Constant back and forth of the same conversation over and over again and no customer service assistance to resolve the situation. I will not be using 123 flowers again and will not be recommending them to friends or family.”

Helpful Report

Posted 4 days ago

Hello, Thank you for taking the time to share your experience, and I’m truly sorry to hear about the issues you faced with your order. It’s frustrating when a delivery does not go as planned, and I understand how disappointing it is when you’ve put your trust in us to celebrate a special occasion. I appreciate your efforts in reaching out to both Royal Mail and our team, and I’m sorry to hear that you have not received the resolution you deserve. We aim to provide efficient and effective customer service, and I regret that we fell short in this instance. I have reached our directly via email. Best regards, Ellie

Posted 1 day ago

“I wish l had read the reviews! Flowers arrived promptly, opened these and wow definitely not the bouquet advertised . Extremely disappointed l could have purchased from a supermarket for a £5 complained to customer service ! Their response After showing the florist manager the photographs that you have provided us with they have advised that they cannot see any evident quality issue. The bouquet received is of good quality and the correct size was delivered.”

Helpful Report

Posted 6 days ago

Hello, Thank you for your review. I'm genuinely sorry to hear that the bouquet you received didn’t match your expectations and that you were left feeling disappointed. We aim to provide our customers with beautiful arrangements, and it’s disheartening to know we didn’t achieve that in your case. I understand how frustrating it can be when the product does not reflect what was advertised. Your feedback is invaluable, and we will take it into serious consideration to improve our services moving forward. Best wishes, Tom

Posted 5 days ago

“I ordered flowers to send to my mother in law in France and they arrived perfectly. Thankyou so much. Will absolutely be ordering from you again”

Helpful Report

Posted 1 week ago

Hello Kate, Thank you for your lovely 5-star review! We're delighted to hear that your flowers arrived perfectly to your mother-in-law in France. It means so much to us to know that you had a positive experience. We truly appreciate your support and can’t wait to help you create more beautiful moments in the future! Warm regards, The 123 Flowers Team

Posted 1 week ago

“Ordered them for my girlfriend, they arrived the next day as promised but those flowers looked like they’ve been out of water for a month. It was wilted, some had holes in them, it just really looked bad. Really disappointed as this was my first time buying from here.”

Helpful Report

Posted 1 week ago

Hello, Thank you for your review. I’m truly sorry to hear about your experience with the flowers you ordered for your girlfriend. It’s disheartening that they did not meet your expectations, especially for such a special occasion. We strive to deliver fresh and beautiful arrangements, and I'm disappointed we fell short in this instance. Your feedback is crucial as it helps us improve our quality control processes, and I assure you that we take these concerns seriously. Please could you send us some images of the bouquet to enquiries@123-flowers.co.uk with your order number and 'REVIEW' in the subject line? Best regards, Tom

Posted 1 week ago

“Flowers are beautiful but annoyingly arrived a day late”

Helpful Report

Posted 1 week ago

Hello Tracey, Thank you for your feedback. I'm pleased to hear that you found the flowers beautiful, but I'm sorry to learn about the delay in delivery. We understand how disappointing it can be when expectations aren’t met, especially with timing. Your comments are important to us, and we'll use them to improve our delivery process. We hope to serve you better in the future. Best regards, The 123 Flowers Team

Posted 1 week ago

“1/. The photos looked great, and I chose my flowers in my price range. However, in the basket, you are informed that the photos are of the ‘Medium’, option, which costs more. There are no images of the small option, so you are forced to pay the extra, since you don’t know what you get in the small.. 2/. These were ordered 3 days in advance for a funeral… but arrived a day late! That was very embarrassing for us, paying extra ‘Again’ for flowers from a service station on route. 3/. Fortunately, the flowers were sent to myself first, since box was filled with advertising leaflets for wine, holidays and other items, which is absolutely appalling, and cheapens the flowers further. • I would NEVER use this company again. It’s all about upselling, and making money from advertising in the box. There was no communication to say that the flowers would be delayed, but I guess that’s not going to make a profit, is it, so why bother… will be interesting to see if this review is published too.”

Helpful Report

Posted 1 week ago

Hello Davidson, Thank you for sharing your concerns. I’m genuinely sorry to hear about the difficulties you faced with your order. We want to ensure our customers have a seamless experience, and it’s disappointing to know we fell short in your case. Regarding the flower options, I understand how not having images for the smaller size can lead to frustration, and we’re reviewing this aspect to improve clarity for our customers. Our customer service are there to help if you do have any questions regarding the different sizes we offer. However, I do appreciate this can be timely and inconvenient. I also apologise for the delay in delivery, especially given the importance of the occasion. This is not the level of service we strive for, and we will address this internally. I can see that you did select free delivery on your order. We do advise that this can take 1-2 extra days for delivery on the website. Additionally, I regret that the inclusion of promotional materials detracted from your experience. Your feedback about this will be taken seriously as we aim to provide a more thoughtful packaging approach in the future. Best wishes, Tom

Posted 1 week ago

“Absolutely disgusting, as detailed below these weeds are what was delivered to my cousin for her 65th birthday.”

Helpful Report

Posted 1 week ago

Hello Gillian, Thank you for your feedback, and I’m truly sorry to hear that you were disappointed with the flowers delivered for your cousin's birthday. It's disheartening to learn that you found the arrangement unacceptable. We strive for the highest quality in our products, and your comments regarding the bouquet are important to us. We appreciate your input as it helps us improve our services. I can see that our customer service team are awaiting your reply to resolve this. Thank you for bringing this to our attention. Warm regards, Tom

Posted 1 week ago

“I am extremely disappointed with the service provided for the flowers I ordered to comfort a grieving family member. Being out of the country, I trusted this company to deliver on time. However, it took a total of four days for the flowers to arrive, which is unacceptable given the nature of the occasion. Spending £40 on flowers and a card only to receive such an unreliable and unprofessional service is infuriating. The customer service was appalling—unhelpful, uncompassionate, and dismissive of my circumstances. They refused to assist with tracking the flowers even after Royal Mail failed to update the tracking for two days. Instead, they advised me to dispute the payment with my bank or continue chasing Royal Mail myself. For a company handling orders meant for grief, I expected a basic level of empathy and professionalism, which was completely absent. To add insult to injury, the flowers were dying and the card was cheaply designed. This experience has left me disgusted, and I will never purchase from this company again!”

Helpful Report

Posted 1 week ago

Hello Kayla, Thank you for taking the time to leave a review. We sincerely apologise for any disappointment caused on this occasion. After reviewing the tracking information for your order, I can confirm that delivery was attempted on the requested date, but as there was no answer, it was completed on the 7th. We deeply regret any dissatisfaction caused by the order or the level of customer service you received. As an online florist, we require photos of the bouquet to investigate and address any quality concerns. I’m sorry that we were unable to provide further assistance without this information. Thank you for bringing this to our attention, and we truly value your feedback. Warm regards, Tom

Posted 1 week ago

“Well well what can I say that’s not all ready been said, l ordered a happy birthday bunch thought I would upgrade to a large bunch paid £39.99. The only difference between medium & large is 1 carnation flower. Very small amount of flowers, yes I complained to them directly & sent pictures, only to be told they look the right size of flowers ordered!!!!!! Please don’t use this COMPANY!!!!!! I expect Tom will respond to defend this COWBOY FLORIST ONLINE COMPANY with the same messages as before. But on a plus note the birthday card was great.”

Helpful Report

Posted 2 weeks ago

Hello Andrew, Thank you for taking the time to leave a review. We’re truly sorry to hear that your experience did not meet your expectations. It’s disappointing to learn that you felt let down by what you received. We treat all feedback seriously, and I can assure you that we’ll be reviewing this matter to ensure we can enhance our services moving forward. I'm glad to hear you enjoyed the birthday card though, and we appreciate your feedback about your overall experience. Kind regards, Tom.

Posted 2 weeks ago

“Placed my order. Told I would receive a confirmation email when it was despatched. Never did. Didn't know who was delivering it and had no way of tracking it. Flowers were delivered. But I had no clue they had been. Found them under my garden table a week later. And they said it was because I didn't leave a phone number. But my number was on my account. Even though they said I'd receive an email. Wasted my money. Poor service. Will not use again. Only gave 2 stars because they actually did get delivered. Not happy. This was a Xmas present for my wife. Straight in the bin.”

Helpful Report

Posted 2 weeks ago

Hello Michael, Thank you for sharing your experience, and I truly apologise for the frustrations you faced with your order. It's dissatisfying that you did not receive the confirmation email and ended up finding the flowers days later. Your feedback about the lack of communication regarding delivery is invaluable, and we will certainly look into this to improve our service. I understand how disappointing this was, especially as it was a special gift for your wife. We are committed to ensuring better experiences for our customers, and your comments will help us make the necessary changes. Kind regards, Tom.

Posted 2 weeks ago

“Broken roses and half dead roses for Christmas”

Helpful Report

Posted 4 weeks ago

Hello Carole, Thank you for taking the time to leave a review. We are very sorry to hear that some of your arrangements have arrived in a poor condition. The quality and longevity of our flowers is very important to us, so it is very disheartening to hear this. Our team have been informed of these problems with your flowers, as this is definitely not representative of our usual high standard. We will of course be looking into why these problems have occurred so that we can make sure it does not happen with future arrangements. Kind regards, Tom.

Posted 3 weeks ago

“Ordered a large bouquet to be delivered to very elderly relative for Christmas. Not notification of delivery, in fact I had to ask them if they had been delivered! It contained just 13 stems for £34.99 which I thought was a mistake however the online service demands visual proof of the error and trying to get an 88 year old to use not only a mobile phone but also take pictures and send them to me became so stressful for her she ended up in tears. Customer service insisted on this visual proof and maintained that they couldn't offer a refund, only a voucher to use with them again! As a pensioner myself I too was beginning to feel the stress so my daughter is looking into online consumer rights and we will be leaving our elderly relative in peace. Lesson learnt.....yes read the reviews!”

Helpful Report

Posted 4 weeks ago

Hello, Thank you for your review. We understand how important it is for such occasions to be handled with care and efficiency, and we're truly sorry that our service fell short. We’ll certainly take your comments on board to improve our processes, including how we handle delivery notifications and ensure our policies are easier for all customers to navigate. We appreciate your patience, and we're working to make sure these issues are addressed to prevent similar situations in the future. Kind regards, Tom.

Posted 3 weeks ago

“Attached is a picture of what I ordered versus what was sent to my colleague recovering from cancer treatment. Absolutely appalling what you have sent. At the same time I ordered a bouquet for another colleague who has recently lost a family member and at this point they haven’t arrived making them at least 3 days late. I appreciate this may be partly down to Royal Mail but I am dreading seeing the £40 insult to floristry that arrives.”

Helpful Report

Posted 1 month ago

Hello, Thank you for sharing your feedback, and I’m truly sorry to hear about the issues with both your order and the delayed delivery. We understand how important these flowers are, and it’s upsetting to hear that the bouquet sent to your colleague didn’t meet your expectations. This is not the quality of service we strive to provide, and I completely understand your frustration. If not done already, please contact our customer service team at enquiries@123-flowers.co.uk with your order number and 'REVIEW' in the subject line. Best wishes, Katie

Posted 1 month ago

“Beautiful fresh flowers, well arranged and delivered on date agreed. I am very happy and so are my family. Especially after I read the bad reviews on TrustPilot and tried to cancel my orders. Well done 123 flowers, you have restored my faith in your service.”

123 Flowers 5 star review on 20th December 2024

Helpful Report

Posted 1 month ago

Hello Evelyne, Thank you for your wonderful 5-star review! We’re so glad to hear that you loved the fresh flowers and the arrangements we delivered on time. It’s fantastic to know that we’ve restored your faith in our service, especially after your concerns from reading those reviews. Your happiness and that of your family mean a lot to us, and we truly appreciate your support. We look forward to bringing more joy with our blooms in the future! Warm regards, The 123 Flowers Team

Posted 1 month ago

“My sister sent me flowers for my birthday, the shimmering pink bouquet. It came by royally mail, I must admit well packed but the flowers had already started to droop and not as many as shown in the advert, I told her they were beautiful so aas not to disappoint. But they weren't. I would never use 123 flowers.”

Helpful Report

Posted 1 month ago

Hello Christine, Thank you for taking the time to share your feedback. I’m very sorry to hear that the pink bouquet did not meet your expectations, especially on your birthday. We strive to ensure all our flowers arrive in perfect condition and match what is advertised, and I regret that we fell short in your case. If not done already, please send us some images of the bouquet to enquiries@123-flowers.co.uk with your order details and 'REVIEW' in the subject line and we can look into this for you. Best wishes, The 123 Flowers Team

Posted 1 month ago

“Buyer beware! Ordered flowers with next day delivery.. what I got, delivered 3 days late via royal mail and ALL flowers were in various stages of decay with the worst being reduced to a stringy slimy mess. 123Flowers customer service was anything but and they DO NOT stand behind their customer satisfaction guarantee. Do yourself a favor and just order from a local florist or go pick your own as that's even a huge step above what this "business" sells”

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Posted 1 month ago

Hello Dawn, Thank you for bringing your concerns to our attention. I sincerely apologize for the delay in delivery and the condition of the flowers upon arrival. This is certainly not the experience we aim to provide our customers, and I understand how disappointing this must have been for you. We value your feedback, and I assure you that it will be taken seriously as we work to improve our services. Warm regards, Rosie

Posted 1 month ago

“this is the best service you get fantastic flowers for all fair price good flowers i never had complaint i will be using them again very pleased mrwilliam brown balloch loch lomond”

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Posted 1 month ago

Hello Mr. Brown, Thank you for your amazing 5-star review! We're thrilled to hear that you are pleased with our service and the quality of our flowers. It’s fantastic to know that you have had no complaints and found our prices fair. We can’t wait to assist you again and help you brighten more days with our blooms! Warm regards, The 123 Flowers Team

Posted 1 month ago

123 Flowers is rated 4.7 based on 12,897 reviews