123 Flowers Reviews

Name: 123 Flowers
Address: 123 Flowers, Prestige Gifting Ltd, E Mill Dean Clough, Halifax
Rating: 4.67

4.7 Rating 12,875 Reviews

94 %

of reviewers recommend 123 Flowers

4.7

Based on 12,875 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 93%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.7 out of 5
Returns & Refunds
Refunds Process	Difficult

Visit Website

Phone:

0800 023 8980

Email:

enquiries@123-flowers.co.uk

Location:

123 Flowers, Prestige Gifting Ltd, E Mill Dean Clough
Halifax
HX3 5AX

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123 Flowers 5 star review on 6th March 2024

4 Gallon Road

123 Flowers 5 star review on 29th January 2024

I Brown

123 Flowers 1 star review on 24th January 2024

123 Flowers 5 star review on 26th May 2023

Z Townsend

750

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Absolutely stunning. This is a great gift idea highly recommend 5 🌟”

Helpful Report

Posted 3 days ago

Hello Sedef, Thank you for your amazing 5-star review! We're so glad to hear that you found our flowers absolutely stunning and that you would highly recommend them as a gift idea. Knowing we could help you make someone’s day special means a lot to us! We appreciate your kind words and look forward to serving you again in the future! Warm regards, The 123 Flowers Team

Posted 18 hours ago

“Delivery was on time a d easy to order. Great to be able to add a personalised card but the bouquet that arrived was very disappointing and not as pictured on this website. It had much fewer flowers and colours than shown. As it was a birthday present for my mum as I couldn't make it to see her on her actual birthday, I sadly won't be trusting this flower service again.”

Helpful Report

Posted 2 weeks ago

Hello, Thank you for your review. I'm sorry to hear that your experience with us didn't meet your expectations. It’s disheartening to learn that the bouquet received did not match what was pictured on our website, especially for such a special occasion as your mum's birthday. We understand how important it is to deliver not just flowers, but also joy and thoughtfulness in your gift. Your feedback is crucial as we continuously strive to improve our services and the quality of our products. Best wishes, Rosie

Posted 2 weeks ago

“Nice competitively priced range of bouquets. Great option to include a personalised gift card at small extra cost. (Easy to do) Reliable next day delivery service. Very pleased. Made process easy.”

Helpful Report

Posted 2 weeks ago

Hello James, Thank you for your wonderful 5-star review! We’re thrilled to hear that you found our range of bouquets competitively priced and appreciated the option for a personalized gift card. It’s great to know that our next day delivery service met your expectations and made the process easy for you. We appreciate your kind words and look forward to helping you make more moments special in the future! Warm regards, The 123 Flowers Team

Posted 2 weeks ago

“Absolutely horrible company My flowers that supply old tired or broken flowers and charge for cards but print messages on A4 paper instead. Never deliver what they promised and never on time. Time and money waster. Rude customer service that block you after you are trying to get your money back. I had to open a money back dispute through my bank. Also ignore their positive reviews they are also scam written by fake accounts - just look at the wordings and you can see positive reviews are scam just like their products and services”

Helpful Report

Posted 3 weeks ago

Hello, Thank you for your review. I'm very sorry to hear about your experience with our company. It’s truly disappointing to learn that you received old or damaged flowers, and I apologise for the inconvenience caused by our card printing and delivery issues. We strive to fulfil our promises, and I regret that we did not meet your expectations. I understand your frustration with our customer service and the difficulty you faced in seeking a refund. Your feedback is invaluable, and I assure you that we take these concerns seriously. Please know that we are committed to improving our services. I can confirm that all reviews are submitted by customers who have placed orders with us, and they include their details for our team to reference. I apologise for your dissatisfaction with your experience. I have contacted your via email. Best wishes, Ellie

Posted 3 weeks ago

“Extremely Disappointing Experience - Luxury Flowers Not Received, Extortionate Price Charged am extremely disappointed with my recent experience with 123 Florist I ordered what was advertised as a “luxury” bouquet, expecting high-quality flowers with chocolates given the extortionate price I was charged. However, what I received was far from luxurious—flowers that looked nothing like the images on the website and Chocolate's were missing. Worse company ever, surprised they have not been shut down with the amount of negative reviews. For the price I paid, I expected premium service and product, but instead, I feel completely let down. Not only was the quality poor, but I also lack of communication or apology from the florist, even after reaching out to address the issue providing evidence to receiving no further communication back. I would not recommend this florist to anyone looking for high-quality flowers or value for money. Save yourself the disappointment and look elsewhere.”

Helpful Report

Posted 3 weeks ago

Hello, Thank you for taking the time to leave a review. I sincerely apologise for your disappointing experience with us. We strive to provide high-quality products and excellent service, and I’m truly sorry to hear that we fell short in your case. Your feedback is very important, and I understand your frustration regarding the quality of the bouquet and the missing chocolates. If you believe this issue hasn’t been resolved to your satisfaction, please reach out to us at enquiries@123-flowers.co.uk. Include your order number and 'REVIEW' in the subject line so we can assist you further. Best wishes, Ellie

Posted 3 weeks ago

“Without doubt, one of the worst companies that I have dealt with. Don't believe the reviews as they probably write the reviews themselves. Don't waste your money. Go to a reputable flower seller. This company is a rip-off and should not be allowed to trade. They stole £25 from me for undelivered flowers. I am reporting them to Trading Standards.”

Helpful Report

Posted 3 weeks ago

Hello, Thank you for sharing your feedback, and I’m truly sorry to hear about your experience. We take such matters seriously, and I apologise for any frustration you’ve encountered regarding your order. I can see that our management team has been in contact. Warm regards, Katie

Posted 3 weeks ago

“I love this website I have sent flowers on various occasions and have always been impressed with the quality and ease of use of the website an quality of products offered and will continue to recommend to my friends and family”

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Posted 3 weeks ago

Hello Margaret, Thank you for your fantastic 5-star review! We’re so glad to hear that you’ve had such positive experiences with our website and the quality of our flowers. Your recommendation means the world to us, and we’re excited to continue providing you with beautiful blooms for all your special occasions. We appreciate your support and look forward to serving you, your friends, and your family in the future! Warm regards, The 123 Flowers Team

Posted 3 weeks ago

“Not what I expected, ordered the large size, arrived a day late and looked so much smaller than what I would expect for the large size”

Helpful Report

Posted 4 weeks ago

Hello Gail, Thank you for your feedback, and I’m sorry to hear that your experience did not meet your expectations. We understand how important it is for the size and timing to match what you ordered. Your concerns are valid, and we appreciate you bringing this to our attention. I will relay this to the appropriate department. Warm regards, Katie

Posted 3 weeks ago

“Awful bouquet. Bought for our 42nd wedding anniversary. From pictures you see that of bouquet on website and those actually received. Roses nearly dead, whole bouquet limp. £25.00??. Complained and requested refund. £5 offered as good will gesture. Keep away. Go to Tesco, much cheaper and last for weeks. Should have done that in the 1st place. Expensive lesson learnt.”

Helpful Report

Posted 1 month ago

Hello Russ, Thank you for your review. We are truly sorry to hear that the bouquet you received for such an important occasion did not meet your expectations. We understand how disappointing this must have been, especially for your 42nd wedding anniversary. We aim to provide fresh, high-quality flowers, and it is clear that we fell short in this instance. We appreciate your feedback and will review our processes to ensure that this does not happen again. I would also like to apologise for any disappointment caused by the outcome of this and that our team was unable to provide a satisfactory resolution. Warm regards, Rosie

Posted 1 month ago

“The bouquet arrived on time - I had pre ordered - and my auntie was delighted with it ....and the box of chocolates. Price was good - an offer used.”

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Posted 1 month ago

Thank you so much for taking the time to give 123 Flowers a 5-star rating! We truly appreciate your positive feedback. Thank you once again for your wonderful review. We hope to have the pleasure of serving you again in the future! Warm regards, The 123 Flowers Team

Posted 1 month ago

“I ordered the flowers on the 23rd September in plenty of time for delivery on 27th September. Unfortunately they didn't arrive. I opened a ticket asking where the flowers were, and was told that they couldn't guarantee that the order would arrive on the date chosen. 2//3 days later, and still not arrived. Just been advised that the flowers arrived today and they were mouldy. On top of that, the flowers look nothing like the advertising picture. A underwhelming experience.”

Helpful Report

Posted 1 month ago

Hello, Thank you for taking the time to provide us with feedback about your recent experience with 123 Flowers. We sincerely appreciate your valuable input as it helps us improve our services. We apologise for the inconvenience you encountered with the delivery of your order. We understand how frustrating it must have been for the flowers to not arrive within the expected timeframe. Please accept our sincerest apologies for any inconvenience caused by this delay. I have located your order and can see that a fresh bouquet was arranged for delivery on the 2nd to a different address as requested by yourself and this was successful. Warm regards, Rosie

Posted 1 month ago

“I ordered what I thought was a beautiful large bouquet of flowers for a very dear friend of mine. The photo on the website was lovely. What I received was very disappointing. I contacted 123flowers and they said their florist was happy with what was sent out. I definitely won’t be using this company again”

Helpful Report

Posted 1 month ago

Hello, Thank you so much for taking the time to provide us with your feedback on your recent experience with 123 Flowers. We sincerely appreciate your honesty and are truly sorry to hear that the bouquet you received was not up to your expectations. We apologise for any inconvenience caused and for falling short of delivering the quality that we strive for. Warm regards, 123 Flowers

Posted 1 month ago

“Used this company through a Wowcher deal. Took ages to navigate the website to put order through. Flowers delivered looked nothing like picture on website Super dissappointed”

Helpful Report

Posted 1 month ago

Hello Natalie, thank you so much for taking the time to provide us with your valuable feedback regarding your recent experience with 123 Flowers. We truly appreciate customers like yourself who share their thoughts and help us improve our services. We sincerely apologise for the inconvenience you encountered while navigating our website to place your order. We understand that this could be frustrating and we will definitely take your feedback into consideration in order to enhance our website's user experience. We are also sorry to hear that the flowers you received did not resemble the picture on our website. We strive to ensure that our customers receive the exact product they expect, and we regret that we fell short in this instance. This is certainly not the level of satisfaction we aim for, and we deeply apologise for any disappointment caused. Once again, we truly appreciate your feedback and for bringing your concerns to our attention. Kind regards, Katie

Posted 1 month ago

“We ordered flowers 10 days ago for my mother in law’s birthday…..they still haven’t arrived. Very poor service (123 blame Royal Mail….).”

Helpful Report

Posted 1 month ago

Hello, Thank you for your review. We’re truly sorry to hear that your mother-in-law’s birthday flowers have not yet arrived, and we completely understand your frustration. If this has not been resolved, please could you contact us at enquiries@123-flowers.co.uk with your order number and 'REVIEW' in the subject line? Best wishes, Rosie

Posted 1 month ago

“Will not buy from here again false advertising show you pictures not what you get delivered think must magnify pictures also the basket wasn’t the one shown in there picture to one that was received £35 which was a gift for my mother the plant is like something get out a supermarket for £5 disgrace”

Helpful Report

Posted 1 month ago

Hello, Thank you for your review. I'm truly sorry to hear about your disappointing experience. We understand how frustrating it must have been for the gift to not meet your expectations, especially for such an important occasion. Your feedback is valuable, and we’ll look into improving the accuracy of our product representations. Thank you for sharing your concerns. Warm regards, Tom

Posted 1 month ago

“Better pricing than 4/5 top ranked sites on Google. Lovely bouquets and easy to use website. Recommended!”

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Posted 1 month ago

Hello there, Thank you for your wonderful 5-star review! We’re thrilled to hear that you found our pricing competitive and enjoyed the lovely bouquets. It's great to know that you found our website easy to use as well. Your recommendation means a lot to us, and we can’t wait to assist you again in the future! Warm regards, The 123 Flowers Team

Posted 3 weeks ago

“Best flowers relatives have received!!”

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Posted 1 month ago

Thank you for your wonderful 5-star review! We’re thrilled to hear that your relatives loved the flowers. It means so much to us to know we could help brighten their day! We appreciate your support and look forward to helping you with more beautiful floral arrangements in the future. Best wishes, The 123 Flowers Team

Posted 3 weeks ago

“Placing the order was straight forward. Delivery is in 3 days . Can't write anything about that yet.”

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Posted 1 month ago

Hello there, Thank you for your review! We’re pleased to hear that placing your order was straightforward. Your feedback is valuable to us, and we’re excited for you to see your delivery soon. If you have any questions or need assistance in the meantime, feel free to reach out. Warm regards, The 123 Flowers Team

Posted 3 weeks ago

“I love using 123 Flowers . I always find Beautiful Flowers and not expensive but in my budget. So easy to use and always delivered on time .”

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Posted 1 month ago

Hello Suzanne, Thank you for your amazing 5-star review! We're thrilled to hear that you love using 123 Flowers and that you find our selection beautiful yet budget-friendly. It's great to know that our service has made it easy for you, and we take pride in delivering on time. We truly appreciate your support and look forward to bringing more stunning flowers to your future occasions! Warm regards, The 123 Flowers Team

Posted 3 weeks ago

“Excellent service, including customer service. Easy to use site”

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Posted 1 month ago

Hello Allan, Thank you for your wonderful 5-star review! We're thrilled to hear that you found our service and website easy to use. Providing excellent customer service is a top priority for us, and it's great to know that we met your expectations. We appreciate your feedback and look forward to serving you again soon! Warm regards, The 123 Flowers Team

Posted 3 weeks ago

123 Flowers is rated 4.7 based on 12,875 reviews