“Easy site to navigate. When speaking to a member of staff regarding change of vehicle, a very good, speedy and efficient service. I was very pleased indeed. Everything went well with no problems.”
“The booking via 121 was easy via internet.
I was offered a car form Thrifty who operate from the Sheraton Hotel Heathrow. Quite a distance from Terminal 3. They provide courtesy transport from the terminals at 45 minute intervals. Not frequent enough.
I was travelling alone with lots of luggage and to access the Thrifty office one had to negotiate a flight of steps and drag up the luggage or leave it outside out of sight. Neither option is suitable.
The staff at Thrifty could not have been more helpful.
I was delighted to receive an upgraded vehicle.
The vehicle return was easy, again first class staff.
Thrifty need to find another office location and offer more frequent courtesy transport.
Other than that ....all first class.”
“I noticed that when I booked the car the website told me the miles were limited to 100 per day. When I got the contract through it then said 90 miles per day. Thinking about how many miles I had to use per day (and the mileage being decreased after I had booked) made the experience a bit worse for me.”
“I was not shown where everything was on the car, just handed the keys and really just told to get with it. I should have more information on the car. Very bad services. I'm giving a good because I loved the car.”
“We were very impressed with the service and friendliness of the staff - the only problem was the shuttle bus - it only runs every half hour! but not a major problem.”
