“under your mandatory documents your "drivers licence" is confusing.It states both UK licence and international licence are required.Policy excess's were also not shown.
I had to e-mail advice on both these points before departure.Quick response was forthcoming but not particularly helpful.”
“I was pleased with the car hire, but would not purchase their excess insurance as the the hire company in Italy would not except it, so we had to pay twice”
“121 site very easy to use and gave a great price. Subsequently found out that the car was booked with Goldcar (booking was in Sicily) who have very mixed reviews. Experience was fine however, only issue being the very hard sell on the excess insurance which I declined as I have my own. Also the full tank of fuel was inordinately expensive but as the hire was so cheap I didn't mind.”
“Very easy throughout - from booking on the 121 website, to collection and drop off. Good customer service throughout and very happy with the car. Thank you.”
“The booking process was straightforward as was pick up and collection. The Thrifty rep met us at the appointed place and we were transferred quickly to their offices off the airport.
The 7 seater we ordered was fine in that it was clean and comfortable external scratches were clearly marked. The only negative comment I'd make is that the vehicle provided was underpowered for transporting 6 adults plus luggage. Having said that, the overall experience was positive and I'd continue to seek further quotations from 121 car hire for our next Cyprus holiday.”
“Please try to provide upfront information about the availability of shuttle bus service to/from the airport terminals and the car collection point, i.e. before the online payment.”
“Great service good cars and excellent value for money
Only negative charge 20 euro airport pickup yet you don't collect or drop off car to airport.have to get bus to and from collection site”
“very easy to book , competetive pricing, car in good clean condition,easy pick up and drop off, staff explained everything including the autotoll system”
“The whole experience from booking the car to collecting and dropping off was extrmely good. We had a focus estate which was better than we expected no problems what so ever.”
