Blinds Direct Online Reviews

Name: Blinds Direct Online
Address: Cannon House, Rutland Road, Sheffield, Shetland Islands
Rating: 4.68

4.7 Rating 1,833 Reviews

92 %

of reviewers recommend Blinds Direct Online

Company Reviews

Metrics

Info

4.7

Based on 1,833 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 92%
Accurate And Undamaged Orders	95%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.7 out of 5

About Blinds Direct Online:

PLEASE NOTE WE ARE IN NO WAY AFFILATED WITH BLINDS DIRECT - THEY ARE A SEPERATE COMPANY

Blinds Direct Online are a well established UK based company who specialise in made to fit luxury blinds for your home or workplace.

Customer focused, we pride ourselves at being the best in our business; constantly striving to improve our service. Being UK based, we are easily contactable and are with you every step of the way when selecting the perfect blinds for you.

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Blinds Direct Online 5 star review on 2nd April 2025

108

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Very unsatisfied with both my blinds. The Wand for tilting is in the middle and when opening and closing, the slats fall off.”

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Posted 1 week ago

“Poor quality and service”

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Posted 1 week ago

“expected better the finish is very cheap and tacky”

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Posted 1 month ago

“Missing parts, no reply to my contact.”

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Posted 7 months ago

“Sadly, venetian blind batten was not slotted to take the tilt adjustment mechanism or pull mechanism, which were both missing!”

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Posted 10 months ago

“I was not at all happy ,with trying to place a order,.. Your website is absolutely terrible, I did not order a black sample I was trying to order dark grey And on top of that ,I was unable to sigh out ,/log out of Yr website ,and all my details were still on the screen No Matter what I did it just didn't come off ,and that is very worrying ,very worrying,.. so I'm Not happy and ,don't think i will be using Yr service again”

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Posted 10 months ago

“The blinds from my first order are of good quality unfortunatley they are let down by the delivery company DX. Both orders I have placed with them have not been delivered on the day given, the most recent I was even given a time slot only to find out the driver had returned to the depot with them. I am still waiting delivery. Don't try calling blinds direct customer service helpline as no-one ever answers and you are told to do it online. Once you do this you will get a response, however not a helpful one, Customer service needs improving. Will avoid using at all costs in the future.”

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Posted 10 months ago

“Purchased ThermoCell Blackout White blinds and the controls on these are horrible, impossible to close/open the blinds. Also, the rawl/wall plugs that are included are not good enough to hold the weight of the blinds (especially if you have plasterboard walls), the brackets get loose and can fall of.”

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Posted 10 months ago

“I just ordered some samples and they never arrived so very poor service”

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Posted 1 year ago

“I havn’t received my free sample. I can’t speak to your phone number as it is not taking calls & the email address I am directed to ,was read out so quickly, that I had to recall you 3 times to re-listen to the message. I am grateful the sample is free but the postage is huge.”

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Posted 1 year ago

“Still waiting on the right size blind to be delivered !”

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Posted 1 year ago

“Why have I not yet received my order?”

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Posted 1 year ago

Hi Thank you for your review Apologies your fabric sample hasn't reached you. We send all of our samples out first class in the post within 48 hours of ordering, so it appears this must have got lost in the post. We will have this sent out again today for you Kind regards support@blindsdirectonline.co.uk

Posted 1 year ago

“No screws or raw plugs are included so you pay all that money for what ???”

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Posted 1 year ago

“Sent for 3 samples over a week ago and still not received!”

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Posted 1 year ago

“I really like my blind, it just took ages to cut down to make it fit, the blind was delivered fractionally larger than my dimensions which meant it did not fit in my recess”

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Posted 1 year ago

Hi Thank you for your review Sorry to hear you had issues with the blind All of our blinds are made to measure so there should never be any need to cut them down. However you did order "Exact Size", for which we don't make any deductions to the blinds. If it was the size of the recess you had provided, "Recess Size" needed to be selected for us to make the required deductions to ensure the blind fits perfectly into the recess. I hope his clarifies a few things for you. If you require any further help, please don't hesitate to contact us on support@blindsdirectonline.co.uk Kind Regards Support Team support@blindsdirectonline.co.uk

Posted 1 year ago

“Very poor service. Wont reply to my email. Or call me . Buyers beware. Blind was thrown on grass outside of property in the rain”

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Posted 1 year ago

Hi Thank you for your review Apologies for your experience. We don't appear to have any email contact from yourself. If you would like to contact us at support@blindsdirectonline.co.uk, we would be happy to resolve any issues. With regards to the package being left as it was, we will speak to the courier as this is not acceptable without being given notification of its location. We have been operating for over 30 years and always like to do our best to help customers, so please get in touch Kind regards support@blindsdirectonline.co.uk

Posted 1 year ago

“Website doesn't work correctly on mobiles”

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Posted 1 year ago

“The delivery is very poor - still waiting…”

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Posted 1 year ago

Hi Thank you for your review. Apologies for the delay with your delivery. I can see the order has now been delivered. If there are any issues please contact us on support@blindsdirectonline.co.uk Once again apologies for the inconvenience Kind Regards James support@blindsdirectonline.co.uk

Posted 1 year ago

“Absolutely terrible company bought 5 blinds for a bay window and I got 3 blinds with 33 slats and 2 blinds with 32 slats . Got told to cut a slat out . Told I ordered a drop size and not the number of slats . Not willing to sort the problem at all . Please do not put yourself through this nonsense and go to a proper company that values their customers”

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Posted 1 year ago

Hi Thank you for your review. We are sorry you weren't happy with the product. The product had been made to your specification and was functionally sound. Although the blinds did not please you aesthetically, we were willing to help and the opportunity was given for the blinds to be collected and for this to be corrected for you. We have been operating for over 30 years and are very customer oriented. Kind regards Support@blindsdirectonline.co.uk

Posted 1 year ago

“I am not happy with the delivery company. I will not be buying from you again. The courier is rubbish i habve not received my parcel i cant track it cause no one gives me the info to complete the form i am very unhappy.”

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Posted 1 year ago

Hi Thank you for your review. I don't believe you have purchased anything from oursleves. This order number relates to a free sample that we sent out first class in the post but not the purchase of a blind. If you would like to contact us directly on support@blindsdirectonline.co.uk, we will do our best to help you. Kind regards James

Posted 1 year ago

Blinds Direct Online is rated 4.7 based on 1,833 reviews