Blinds Direct Online Reviews

Name: Blinds Direct Online
Address: Cannon House, Rutland Road, Sheffield, Shetland Islands
Rating: 4.68

4.7 Rating 1,836 Reviews

92 %

of reviewers recommend Blinds Direct Online

Company Reviews

Metrics

Info

4.7

Based on 1,836 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 92%
Accurate And Undamaged Orders	95%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.7 out of 5

About Blinds Direct Online:

PLEASE NOTE WE ARE IN NO WAY AFFILATED WITH BLINDS DIRECT - THEY ARE A SEPERATE COMPANY

Blinds Direct Online are a well established UK based company who specialise in made to fit luxury blinds for your home or workplace.

Customer focused, we pride ourselves at being the best in our business; constantly striving to improve our service. Being UK based, we are easily contactable and are with you every step of the way when selecting the perfect blinds for you.

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Blinds Direct Online 5 star review on 2nd April 2025

108

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Unfortunately, I’m still waiting for the items delivery to my place. The courier was confirmed the parcel will be arrival today, but I received the text at this morning said that the driver not available to delivery my parcel today, ask me for waiting TWO more days! What the hell of the service!”

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Posted 2 years ago

Hi Thank you for your review. Apologies for the issue you are facing. I will email you directly regarding this and get it resolved ASAP. Kind regards James

Posted 2 years ago

“Never received items”

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Posted 2 years ago

Hi Thank you for your review. Apologies for this, I will email you directly Kind regards James

Posted 2 years ago

“No after sale care contacted them with question after receiving blinds to silents”

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Posted 2 years ago

Hi Thank you for your review. Sorry but we don't seem to have any correspondance from you. Please email us on support@blindsdirectonline.co.uk and we will be happy to help Kind Regards James support@blindsdirectonline.co.uk

Posted 2 years ago

“No instructions No screws to fix”

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Posted 2 years ago

Hi Thank you for your review. We are sorry you aren't happy with the order. We try to save on paper with instructions, as they are all accessible on the website. Please follow the link below for instructions. https://www.blindsdirectonline.co.uk/measure-fit/ Unfortunately as per the website we don't supply screws and plugs as we can't account for every possible material that a customer maybe installing into. Kind Regards James support@blindsdirectonline.co.uk

Posted 2 years ago

“Not received”

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Posted 2 years ago

Hi Apologies for not receiving your fabric sample. We send them out with Royal Mail and sometimes they can get lost, especially with the current strikes. We will have this sent out for you again. Kind regards James

Posted 2 years ago

“I got a sample thin rubbish material il not be buying from you”

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Posted 2 years ago

“Have a query on my received order and have repeatedly phoned but no response to all my attempts. Have since emailed and yet again no response. Completely dissatisfied with customer services or the complete lack of customer services once goods ordered and paid for”

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Posted 2 years ago

Hi Thank you for your review. Apologies you haven't been able to get in touch with anyone and you are having issues. We don't appear to have any correspondence from you to our support@blindsdirectonline.co.uk email address but I will email you now so we can help to resolve any issues you are having. Once again apologies Kind regards James

Posted 2 years ago

“Ordered & paid for blind Then received email discontinued I went on line to check order & tried to order again which I was able to do !!! If a product is out of stock / discontinued then should be taken off ASAP”

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Posted 2 years ago

Hi Thank you for your review. Please check the company you have ordered from as we don't seem to have any correspondence with yourself. We don't have any items on our site that are currently out of stock and the sample you have ordered could be converted it an order and delivered in 4 working days. Please contact us at support@blindsdirectonline.co.uk for further assistance. Kind regards Support

Posted 2 years ago

“I requested a sample, nothing was received”

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Posted 2 years ago

“I ordered some blinds for my sons bedroom and they came and I was very very pleased with them they fit perfectly and are great. My bedroom window is the exact same size as my sons so when I saved enough cash I ordered myself a blind exactly the same size and colour but when it came it was longer and too big. I contacted blinds company by phone which no one ever answered so I mailed regarding this and never got 1 reply. The way the blinds are made they can’t be changed so was a total waste of cash. The pole which the blind hangs could be cut smaller but the blinds can’t. I could appreciate if I ordered and measured wrong then would be my own fault but I ordered the exact same blind yet it turned up bigger! Even on my sons window it’s too long in length of blind and the pole. They drape on the window at least half a cm longer. We all get things wrong in life and mistakes happen and even if nothing can be done to change the blind and give me a correct one to ignore my mails and never answer a phone just a message saying can’t take call is very rude and ignorant and not good customer service at all. No wonder you get % off with top cash back. Buy cheap buy twice is the saying and that’s exactly what it’s cost me because I have a blind I can’t use and have to save again for another. Would not recommend at all.”

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Posted 2 years ago

“Damaged on arrival”

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Posted 4 years ago

“Received another customers blinds, then sent wrong size slates and order totally wrong. After a month of waiting asked for refund would only refund the incorrect blind, even though I explained we ordered to blinds as in same room, now other blind useless as can’t get matching colour.”

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Posted 4 years ago

“An absolute joke. No customer service. Please use a different company. The blinds are of such poor quality. Go to IKEA if you can.”

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Posted 4 years ago

“Bought perfect fit blinds for my french doors when shut over there’s about 15mm gap at the top that the blinds don’t cover the response of the customer service advisor was basically that’s how they are there’s nothing they will do I’ve went else where for the rest of the house”

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Posted 4 years ago

“Ordered a set of roller blinds for my newborn’s bedroom. The product I ordered arrived in good time, but it was the wrong size, despite what I put in the website when I ordered it. When I contacted them, they had zero interest in swapping it for the correct size product and offered nothing by way of help in ordering a replacement. Disgraceful service and really disappointing.”

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Posted 4 years ago

“Wanted a wooden blind. Ordered aluminium in error. Asked for a return and refund but was refused despite my mistake. I am a pensioner so not good on online orders. Would have bought replacement as well.”

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Posted 4 years ago

“Poor info and diabolical customer service definitely do NOT recommend”

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Posted 4 years ago

Hi, Thank you for your review. Apologies for any information you haven't received. We are unaware of any issues with your order. Please get in touch and we'll do our best to help.

Posted 4 years ago

“Ordered 58,5cm blind width exact measurement. Blinds& Co supplied 59cm which will not fit. There response was "This error was not a manufacturer error". Refused to remanufacture. No refund forthcoming as requested. Now under investigation by Mastercard to resolve. Then out of the blue a week later they sent me another blind!, despite no communication. In the meantime i have ordered a blind from "Blinds2Go", who i really recommend. Great product and prompt delivery. Lesson learnt avoid BindsCo and use Blinds2Go!”

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Posted 5 years ago

“Very good fit finish and colour. Very happy”

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Posted 5 years ago

“I ordered the blinds to be 400mm wide and clicked the box for "Exact" size which is for it to be hung externally yet they came 365mm. The company tell me they reduce the size for the mechanism to fit the the internall window yet it was to be hung externally. Surely " Exact" size should be for the actual blind but they say it includes the mechanism. They would not accept this and refused to sort the problem. I will not be using them again. Disgusted !!!!!”

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Posted 5 years ago

Blinds Direct Online is rated 4.7 based on 1,836 reviews