RSF Bathrooms Reviews

Name: RSF Bathrooms
Address: 9-11 Butts Green Road, Hornchurch
Rating: 4.77

4.8 Rating 266 Reviews

95 %

of reviewers recommend RSF Bathrooms

Company Reviews

Metrics

Info

4.8

Based on 266 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	97%
Accurate And Undamaged Orders	Greater than 91%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour

Visit Website

Phone:

01708 444355

Email:

info@rsfbathrooms.co.uk

Location:

9-11 Butts Green Road
Hornchurch
RM11 2JR

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“We were recommended to RSF by friends who had just had a complete renovation of their bathroom. When we saw what a great job RSF had done, we decided that they were the company we wanted to use. We had a 35 year old en-suite bathroom which we wanted replaced with a large walk in shower and all new bathroom furniture, tiles etc. We visited the showroom which is huge and chose everything. We had to wait about 3 months for a slot as they are very busy. Andy, Chris and Bobby were brilliant from start to finish. Each night they vacuumed and wiped down everywhere to try to minimise the dust. The advantage of having them project manage, order and fit everything (including booking the skip) meant we could just let them get on with it. Highly recommend this company and their skilled workforce.”

Helpful Report

Posted 3 days ago

“Purchased a Duravit WC from RSF in May for a (rarely used) guest bathroom. Initially all seemed OK, but on first use, the seat & lid assembly kept becoming detached from the pan. I raised a query with RSF on 28/11/24 and sent photos & videos, after which no response received. I requested an update by telephone on 12 Dec and left 2 further messages but still no response. After sending an email, RSF replied say it was awaiting response & approval from Duravit. I telephone Duravit directly and this was not the case, as in fact their request had only been processed on 13/12. Now the toilet seat & lid fall off every time they're lifted & opened for use. If someone sits on the seat with any weight on the front, it pivots on front buffers and pops off mountings. Now I'm told it will take until mid/late January 2025 for replacement parts, leaving the WC pretty much unusable for another 6 weeks (with guests staying over Xmas & New Year). Interestingly, RSF website states 4-7 days delivery as new item. This is a wholly unsatisfactory situation. Duravit apparently hold no spares in UK! Other remedies include a refund of the item(s) concerned and I could seek replacement item elsewhere, or legal recourse. RSF was uncommunicative, unresponsive and initially tried to hide their lack of action. Their response has been extremely disappointing and lacked professionalism. I'm totally dissatisfied and frustrated and advise others to consider this before making a purchase.”

Helpful Report

Posted 4 days ago

“Couldn’t recommend RSF any more highly! From Ricky’s first visit to take a look at our en-suite, we knew we’d be using RSF! He was very knowledgeable and came up with lots of ideas about how we could use the room best in terms of space but also to provide us with best value for money. We really enjoyed visiting the showroom and picking out our bathroom with Ricky and Carl’s help! They were super easy to contact whenever we had a question. We had Andy and Chris come and change our heating system for us, and then Dave and Andy return to fit the new bathroom. All of the guys were so kind, helpful & skilled. They all went above and beyond in helping us with the bathroom, and other plumbing/ just general issues while they were with us. We couldn’t have been more happy with our end result, a timeless ensuite that will serve us for years to come. Thanks again to the whole team!”

Helpful Report

Posted 4 days ago

“We are absolutely thrilled with our new bathroom. What a fantastic transformation. Dave and Andy were wonderful. They were extremely, hardworking, conscientious and professional throughout the installation. We were happy with RSF from the initial survey to the installation. Would certainly recommend this firm for bathroom renovation.”

Helpful Report

Posted 3 weeks ago

“We recently had our bathroom supplied and installed by RSF Bathrooms and to say we are over the moon with the outcome, would be an understatement. The service we received from start to finish was second to none. The team that was on our install were polite, pleasant, hard working, and most of all exceptionally clean. RSF bathrooms is by far the best bathroom Shop around I would recommend them a thousand times over. Thanks RSF!!!”

Helpful Report

Posted 3 weeks ago

“Would highly recommend this company. Excellent service from start to finish. Cannot fault the work we had done. Dave and Andy excellent workers. No need to go anywhere else.”

Helpful Report

Posted 3 weeks ago

“RSF did a great job from planning right through to installation. I wouldn’t hesitate to recommend them.”

Helpful Report

Posted 2 months ago

“Great service with great communication. I will definitely use again.”

Helpful Report

Posted 2 months ago

“So glad we went with RSF - Dave and Andy were friendly and brilliantly skilled craftsmen. They tidied up each day and we are really pleased with the work; they didn't take any shortcuts that you can see when you look at some other bathroom installations.”

Helpful Report

Posted 3 months ago

“We couldn't be happier with the design and workmanship in our newly completed en suite bathroom. Dave and Andy were always very pleasant to deal with and respectful of our home ensuring everything was left clean and tidy each evening. We will certainly return when we have our main bathroom refurbished.”

Helpful Report

Posted 3 months ago

“Absolute fantastic service!! Initial request for information concerning a required radiator dealt with very efficiently. Told would be delivered to RSF on the Thursday, just short of a week after my order, and it would be delivered, the following Monday / Tuesday. Absolutely acceptable...but it arrived at RSF as informed, on the Thursday and delivered the next day.. Many, many thanks!!”

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Posted 5 months ago

“Very good service and very helpful prior to making purchase - Thank you!”

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Posted 5 months ago

“Great services all products on time as promised. Thanks to Luke”

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Posted 5 months ago

“Fantastic customer service from Romano who went the extra mile to ensure my replacement and easy return. Thank you Romano! Also to tech-guy Ricky for his contact and advice :-)”

Helpful Report

Posted 7 months ago

“We would give RSF Bathrooms 5 stars. We were very pleased with the finished products and the quality of service and cleanliness throughout was excellent. The staff were very professional and polite.”

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Posted 8 months ago

“The service was very good. I ordered the wrong fitting for an appliance and it was replaced without any problems. Their customer service was very helpful and I would recommend them for bathroom supply!”

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Posted 8 months ago

“Great service and design - installation was 1st class like to thank Andy for design and Luke Chris and Bobby for the installation. Showroom is lovely”

Helpful Report

Posted 9 months ago

“We highly recommend RSF Bathrooms. Andy was most helpful and understanding re design of our renovated Bathroom. Along with Chris & Bobbie, they were very friendly with all the work done professionally. The 2 week job was started and finished on the expected days. At the end of each day they made sure everything was clean and tidy.”

Helpful Report

Posted 10 months ago

“Very happy with the work done by Dave and Andy. They were always punctual and took great care in their work and always tidied up at the end of each day. Would highly recommend RSF.”

RSF Bathrooms 5 star review on 22nd December 2023

Helpful Report

Posted 11 months ago

“We were very pleased with the work done by RSF Bathrooms. We had a small bathroom that had not been updated, so getting a good new design and fit was very important. We came across RSF Bathrooms whilst driving past the Emerson Park area. The website gave us a good indication of the kind of work they do. We obtained many designs/ quotes from other companies. RSF came up with a design we loved. Andy at the office guided us through the options and arranged the work. The complete work was carried out by Dave and older Andy. The work started on the given date and was completed on time. We needed a complete refit from plastering, boarding, tiling, electrical work, etc. During the bathroom work, RSF kept the passages very neat and tidy. Best part was that they only brought the required items as and when they did they the work. All the staff we dealt with at RSF Bathroom were excellent. We were worried about not having a bathroom for several weeks but they did a great job and on time. We strongly recommend RSF Bathrooms. Fabian & Rita Fialho”

Helpful Report

Posted 1 year ago

RSF Bathrooms is rated 4.8 based on 266 reviews