Login
Start Free Trial Are you a business?? Click Here

Pole Design Reviews

4.7 Rating 519 Reviews
92 %
of reviewers recommend Pole Design
4.7
Based on 519 reviews
Shipping & Delivery
Delivery Methods
Courier
Average Delivery Time
Within 5 Days
On-time Delivery
Greater than 88%
Accurate And Undamaged Orders
96%
Customer Service
Communication Channels
Email, Live Chat, Telephone
Queries Resolved In
Under An Hour
Customer Service
4.7 out of 5
Read Pole Design Reviews

About Pole Design:

Pole design is a leading UK curtain pole website. We specialise in bay window and made to measure poles.

Visit Website

Phone:

0345 241 1242

Anonymous
Anonymous  // 01/01/2019
Very thorough design service and friendly communications. Quality product.
Pole Design 5 star review on 1st October 2023 Pole Design 5 star review on 1st October 2023
Helpful Report
Posted 1 year ago
Thank you for your comments. The 3840 cord operated track from Silent Gliss is one of the most efficient and attractive tracks on the market benefitting from a flush top fix clamp that allows no gap between the ceiling and track.
Posted 1 year ago
I like the sturdy design, custom length fits well, arrived promptly ... will definitely buy again, thank you !
Helpful Report
Posted 1 day ago
They have good instructions on how to measure the pole. I have an old Edwardian bay window so needed a bespoke pole. The product is of good quality, however they did not provide any instructions on how to install the product. When you know it is easy, but if you have never installed a bay window pole before it is initially frustrating that there is no UTUBE video or instructions in the packaging. I then needed to contact the supplier to ask for help.
Helpful Report
Posted 1 week ago
Hi Paul, thanks for taking the team to leave a review. We agree that it's a bit annoying that the fitting instructions weren't included with the track. We've taken your feedback on board, and created this page on our website to make it easier for customers to find the relevant instructions in future https://www.poledesign.co.uk/pages/silent-gliss-fitting-and-installation-instructions Thanks Sam
Posted 1 week ago
Pole arrived on time and as ordered. Looks great.
Helpful Report
Posted 1 week ago
Good info,had to order an item(galleria range) to update my changed needs was pointed to supply website before ordering from "pole design"
Helpful Report
Posted 4 weeks ago
Excellent service. Karen was very knowledgeable. Very happy with both service and silent gliss pole.
Helpful Report
Posted 1 month ago
Great company. I shopped around looking for quotes and Pole Design had the best prices. Their design department checked the specification carefully and offered me helpful advice. My poles were then packaged carefully and dispatched on time. I've used them twice and will do so again. Recommended.
Helpful Report
Posted 1 month ago
Pole Design were helpful even where a problem arose that was not of their making. Pole Design handled the issue very well and their communications were excellent, they were very surportive in getting to a resolution. Would use again without hesitation.
Helpful Report
Posted 1 month ago
Thanks so much for this positive review Robin, we really appreciate it!
Posted 1 month ago
Ordering on the site was easy. Delivery for my first order came within 2 days, and my second order came the next day. Poles and fittings were good quality (we ordered Hallis metal poles). Communication from Sam was excellent. Would highly recommend. Richard
Helpful Report
Posted 1 month ago
Excellent communication, I was kept informed every step of the way. The item was well packed. I definitely use Pole Design again.
Helpful Report
Posted 1 month ago
My delivery arrived promptly and was exactly what I expected
Helpful Report
Posted 1 month ago
Very customer focused, helpful staff, and responsive to issues to get them sorted immediately. Highly recommended.
Helpful Report
Posted 2 months ago
Ordering online was easy with a clear and easy to follow website, delivered on time as stated and happy with the service from Pole Design hence 5 stars, the poles were Hallis Hudson and ordered 3x28mm and 1x35mm unfortunately all the poles had at least 2 joines to make a lenght and all the poles were warped, because i was having new windows installed i needed to get the fittings up so i excepted the poles as they were, i did not have the time to send them back and also ordering 4 poles, all warped what was the chances of having replacements sent with all the poles straight, all of the fittings were ok, although why they give you screws and raw plugs with the screws to long for the raw plugs only they would know, the poles and fittings were sent directly from Hallis Hudson and not from pole design so it is not there fault.
Helpful Report
Posted 2 months ago
I ordered a pole profile cut to a specific size, and it was completed exactly to the dimensions I specified, which is excellent. The delivery was prompt and on time. Overall, I would say the service is excellent and reliable, and I hope it remains consistent.
Helpful Report
Posted 2 months ago
Very pleased with the quality, design, and ease of fitting of the pole.
Helpful Report
Posted 3 months ago
Quick delivery, great comms and excellent customer service
Helpful Report
Posted 3 months ago
Very straightforward.
Helpful Report
Posted 4 months ago
Good quality roduct and service.
Helpful Report
Posted 4 months ago
Good product and service
Helpful Report
Posted 4 months ago
Arrived as expected in good condition. Product fitted and works well.
Helpful Report
Posted 6 months ago
Excellent service. Clear website and prompt delivery.
Helpful Report
Posted 6 months ago
Thanks Evelyn!
Posted 6 months ago
Pole Design is rated 4.7 based on 519 reviews