JT Spas Reviews

Name: JT Spas
Rating: 4.20

4.2 Rating 251 Reviews

80 %

of reviewers recommend JT Spas

Company Reviews

Metrics

Info

4.2

Based on 251 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 67%
Accurate And Undamaged Orders	Greater than 76%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	3.2 out of 5
Returns & Refunds
Refunds Process	Difficult

Visit Website

Phone:

0330 111 9745

Email:

Sales@JTSpas.co.uk

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JT Spas 5 star review on 16th February 2024

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“The worst customer service and after sales team. I have been having issue with my Lisna Whirpool bath ever since we bought it and it has been 3 three months without any support from customer care. Dawn from customer support is dealing with this and responds only via email only a week saying someone will call but no one has called. Their phones lines don’t work. The worst company to deal with and I will totally avoid this company.”

Helpful Report

Posted 1 month ago

“We had a bad experience with JTSpas, we have ordered 700mm*700mm shower tray and shower enclosure. This was recommended by the builder who has trust in this company as he has advised several other landlords. When the order came we just checked the item is in good condition. When the builder came and fixed the shower tray and then when he was trying to fix the shower enclosure it was not fitting. He checked the shower tray measurement he found that wrong order has been sent which is 800mm instead of 700mm. I have emailed the JTspas about the wrong order and that if they could replace the 700mm*700mm shower enclosure to 800mm*800mm enclosure. They mentioned they dont sell 800mm but this was false. Also they are blaming the builder that he should have checked, once we have ordered the right item we expect right item to be sent. Also Builder mentioned having trust with the company why would he keep on checking every time for each item measurement as it would be really hectic for him as they work in several places and it was the fault from the company. Now because of this company I have to unnecessarily incurred £800 for no reason. They are not compensating or helpful for any reason. I have faced horrible experience with this company. I don't recommend anyone to buy from this company. Also recently builder faced another similar issue. This company is not helpfull.”

Helpful Report

Posted 1 month ago

“This was our second steam cabinet. The first being replaced after about 15 years of service. At first glance, the LW10 appeared to be of lower quality than the first - eg plastic jet components, plastic riser rail, plastic waste cover, plastic rather than fiberglass roof and cheap thin plastic waste pipe. The quality of self-tapping screws provided were not good. Several of the heads stripped when being screwed into place. The installation instructions that came with the cabinet didn't quite correspond to the shower itself. One critical shortcoming was that the power cable was not connected to the unit as stated (ie 3/4 ways up the central column but almost at the bottom of the column). This meant that the cable was too short to reach the wall junction box. Other issues included two ozone generators being provided (one on the roof and one on the column) but only one electrical connection was provided. There were no user instructions for use of the control panel. You have to figure out how it works by trial and error. There was minor damage to our unit such as scratches in the central column, and a bent corner section of panel that was easily fixed. It appears that our unit had either been a demonstration model or was a return as it clearly had been constructed before given the pre-drilled holes in the central column, pre-installed door runner stops, and the pre-fitted rainfall shower head in addition to the second provided rainfall shower head received. The riser rail water entry pipe was too long for the provided flexible hose connection and protruded too far to allow the unit to lie flush to the wall. This was easily fixed by cutting 6 mm off the plastic pipe. On the positive side, the shower looks good, works well and was relatively easy to install. You will move the shower into and out of position numerous times during installation and the instructions say to keep this as a free-standing unit to enable periodic maintenance checks. If the space you plan to use does not have a surface level with the rest of the bathroom floor, I'd suggest using self levelling compound to make the surface level to aid moving the shower in and out. Our bathroom was not fully tiled under the previous shower, and it would have been impossible to easily move the new shower without making the area under it level with the rest of the floor. Delivery was fast and efficient.”

Helpful Report

Posted 2 months ago

“You have sent me the wrong shower tray and there is no tap for my basin. Plumber booked for weekend , can now do nothing. I’ve cleared my bedroom for shower to go in corner , not easy at 89, and balance issues. Thank you v much . Goodness knows when it will go in now.janet Suggars cheltenham”

Helpful Report

Posted 3 months ago

“Completely and utterly amazed at how this company have treated a request for replacement parts. I purchased a shower tray and surround which I was completely happy with, on fitting it I damaged one of the guide rails and requested a replacement, which I was happy to pay for, no blame whatsoever on JTSpars. I was first told that it wasn’t possible, which I found hard to believe, and then I was told to replace the rails would cost £254. No bear in mind I only paid £265 for the complete item. I paid for an express delivery that arrived after it would have if I had taken the cheapest option. Terrible aftercare service. Sorry but I won’t be using these guys again.”

Helpful Report

Posted 5 months ago

Dear Andy, Thank you for your feedback. We're glad to hear you were initially happy with your shower tray and surround, and we appreciate you acknowledging that the damage occurred during installation. We understand your frustration regarding the cost of the replacement guide rails. Unfortunately, as these parts are supplied directly by the manufacturer, we are limited to their pricing structure, which can at times seem disproportionate compared to the cost of the full unit when purchased as part of a promotional offer. With regard to the express delivery, we apologise if it did not arrive within the expected timeframe. We'd be happy to look into this with our courier service. We’re sorry to hear you won’t be shopping with us again, but we do thank you for your custom and for taking the time to leave a review. Kind regards, JT Spas Customer Support Team

Posted 4 months ago

“Excellent”

Helpful Report

Posted 7 months ago

“⭐️⭐️⭐️⭐️⭐️ Fantastic Service & Quality Product! I couldn’t be happier with my purchase from JT Spas! The Jupiter 1700mm 12 Jet P & B Shaped Whirlpool Shower Bath is an absolute game-changer – fantastic quality, sturdy, and looks amazing in my bathroom. From start to finish, the communication was spot on – clear updates, quick responses, and a smooth ordering process. The bath arrived right on time, exactly as described, and was well-packaged. The whirlpool feature is an absolute treat and works beautifully. Highly recommend both the product and JT Spas for their excellent service. Would definitely shop here again! 🚿✨”

Helpful Report

Posted 7 months ago

“Have now used this Company three times for various bathroom items - small and large. Always been well looked after. Had a minor issue on the second order but this was quickly resolved and to my satisfaction. Decent people”

Helpful Report

Posted 7 months ago

“Purchased a product after speaking with customer services on the 28th of November asking if this would definitely be a Pre- Christmas delivery to be now told 5 days before christmas this now will not arrive until mid January. As for the customer services team, where to start… emails remain unanswered, when you do manage to speak to somebody they can’t answer a query and advise you will receive a call back however this also never happens. Getting a straightforward answer seems to be difficult. Upon delivery find a printed email to the manufacturer dated the 8th January from JT Spas only then asking for the item to be put into production despite being advised multiple times from customers service in December that the bath was ready and only awaiting 1 part. Do not lie to your customers and then leave evidence to the contrary taped to customers products. Appalling service.”

Helpful Report

Posted 7 months ago

“After purchasing the shower cubicle it arrived promptly, however I was not very happy that where we understood that it was a 2 man job to carry it upstairs we assumed the delivery man would be one of the people. He made it quite clear that due to a back issue he wouldn't be able to help. He therefore left it downstairs for my husband to carry it upstairs by himself. The cubicle itself was packaged well. We read through the reviews and instructions which to be honest made it sound quite easy but when it came to the actual assembly none of the instructions made sense. Please be aware that that the cubicle is extremely heavy and if your space is limited it's impossible to erect. We ended up having to engage a plumber who said it was the worst instructions he'd ever seen. It looks great now its finished and works really well but unless you've got a degree in engineering I would think twice before purchasing this item”

Helpful Report

Posted 9 months ago

Thank you for sharing your experience with us! We appreciate your honest feedback regarding the delivery and Vidalux Fusion Shower assembly process. It's great to hear that you found the cubicle well-packaged and that it looks fantastic now that it's finished. We understand that the assembly instructions can sometimes be a bit confusing, and we’re sorry to hear that they didn't meet your expectations. Your comments will certainly help us improve our instructions moving forward, which we have relayed to Vidalux. If you ever need assistance or have any questions in the future, please don’t hesitate to reach out. Enjoy your new shower cubicle! Best regards, JT Spas

Posted 9 months ago

“Excellent service, great quality product. Would highly recommend.”

Helpful Report

Posted 11 months ago

Thank you so much for your amazing 5-star review, Martin! We're thrilled to hear that you had an excellent experience with our service and that you're happy with the quality of your product. Your recommendation means the world to us! If you ever have any questions or need assistance in the future, please don't hesitate to reach out. Enjoy your spa experience! Best regards, JT Spas

Posted 9 months ago

“I bought a bathtub, everything was delivered on time, super”

Helpful Report

Posted 1 year ago

Thank you so much for your kind review! We're thrilled to hear that your bathtub was delivered on time and that you're happy with your purchase. Enjoy your new bathtub, and if you need anything else, feel free to reach out!

Posted 1 year ago

“I don't really write reviews but this company deserves one as they gave me everything and more also a 1st class service. I bought a whirlpool bath and it's amazing also any queries they answer you straight away not like some bathroom companies out there was so happy with everything and would gladly order from them again. Thanks Alec”

Helpful Report

Posted 1 year ago

Thank you so much, Alec, for taking the time to leave us a fantastic 5-star rating! We are genuinely grateful for your kind words and thrilled to hear that you had such a positive experience with JT Spas.We understand that writing reviews may not be your usual practice, but we truly appreciate you making an exception for us. It means a lot to know that we were able to provide you with everything you needed and more. We take pride in delivering top-notch customer service, and we're delighted that you found our team to be prompt and helpful in addressing any queries you had. Providing a first-class experience is something we strive for, and your satisfaction is our ultimate goal. We're thrilled to hear that your whirlpool bath has exceeded your expectations. We believe that luxury and relaxation should go hand in hand, and it's wonderful to know that you're enjoying your purchase. Thank you for expressing your happiness and willingness to order from us again. Once again, thank you for your kind words, Alec.

Posted 1 year ago

“are shower was packed well, it came with no dammage great.”

Helpful Report

Posted 1 year ago

Thank you for your positive feedback! We are thrilled to hear that your shower arrived in perfect condition and met your expectations. Ensuring that our products are well-packaged and arrive without damage is very important to us. If you have any further questions or need assistance in the future, please feel free to contact us. Best regards, JTSpa

Posted 1 year ago

“Nice product, easy communication and quick delivery , 5 Star thank you”

Helpful Report

Posted 1 year ago

Thank you for your wonderful review! We are delighted to hear that you are satisfied with our product, found our communication easy, and experienced quick delivery. Your 5-star rating means a lot to us. If you ever need further assistance, please don't hesitate to get in touch. Best regards, JTSpa

Posted 1 year ago

“Very responsive service and the cleaning products really did the trick in cleaning the spa bath.”

Helpful Report

Posted 1 year ago

Thank you for your kind feedback! We're thrilled to hear that you found our service responsive and that our cleaning products were effective in cleaning your spa bath. Your satisfaction is our priority, and it’s great to know we could meet your expectations. If you need any further assistance or have any questions, please don't hesitate to contact us. Best regards, JTSpa

Posted 1 year ago

“Have purchased 2 shower cabins from JT Spas over the past 18 months , have been delighted with both .”

Helpful Report

Posted 1 year ago

Thank you for your continued trust in JT Spas! We are delighted to hear that you have been pleased with both of your shower cabin purchases over the past 18 months. Your satisfaction is our top priority, and it’s wonderful to know that our products have met your expectations. If you ever need any further assistance or have any questions, please don’t hesitate to reach out. We look forward to serving you again in the future. Best regards, JTSpas

Posted 1 year ago

“Great service from these guys. Brought an Insignia shower 2 years ago, and needed them to reissue a VAT receipt, and they did within minutes and called back to confirm I had recieved it. TOP SERVICE.”

Helpful Report

Posted 1 year ago

Thank you for your kind words! We are thrilled to hear about your positive experience with our service, especially regarding the reissue of your VAT receipt. It’s our goal to provide top-notch service to all our customers, and your feedback confirms we are on the right track. If you need any further assistance in the future, please don’t hesitate to reach out. We’re always here to help! Best regards, JTSpas

Posted 1 year ago

“Excellent service and nothing was to much trouble. Very fast delivery and I would recommend the company.”

Helpful Report

Posted 1 year ago

“Any queries where answered in a very quick response”

Helpful Report

Posted 1 year ago

JT Spas is rated 4.2 based on 251 reviews