JT Spas Reviews

Name: JT Spas
Rating: 4.19

4.2 Rating 247 Reviews

80 %

of reviewers recommend JT Spas

Company Reviews

Metrics

Info

4.2

Based on 247 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 73%
Accurate And Undamaged Orders	Greater than 77%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	3.4 out of 5
Returns & Refunds
Refunds Process	Difficult

Visit Website

Phone:

0330 111 9745

Email:

Sales@JTSpas.co.uk

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JT Spas 5 star review on 16th February 2024

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Appalling”

Helpful Report

Posted 1 week ago

“Excellent service, great quality product. Would highly recommend.”

Helpful Report

Posted 1 month ago

“Awful. Awful. Awful. Do not buy from this company. It seems everything is great unless something goes wrong!! First my whirlpool bath was lost and took 3 weeks to be delivered. Then it didn’t work and JTSpas refused to rectify the problem with payment for a call out. They blamed installation which is impossible as this only involved connection to the waste and electricity. I have repeatedly asked that a manager contact me to help, but they never do. I have now agreed to pay £252 for an engineer (as I feel I have no choice) and still I am being ignored and nothing has been arranged. It is now more than 2 months since I received the spa bath and no resolve. Their customer service is disgusting. I am now £1350 out of pocket and stuck with a bath that not fit for purpose. Shame on you JTSpas!!”

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Posted 3 months ago

“I bought a bathtub, everything was delivered on time, super”

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Posted 3 months ago

Thank you so much for your kind review! We're thrilled to hear that your bathtub was delivered on time and that you're happy with your purchase. Enjoy your new bathtub, and if you need anything else, feel free to reach out!

Posted 3 months ago

“I don't really write reviews but this company deserves one as they gave me everything and more also a 1st class service. I bought a whirlpool bath and it's amazing also any queries they answer you straight away not like some bathroom companies out there was so happy with everything and would gladly order from them again. Thanks Alec”

Helpful Report

Posted 4 months ago

Thank you so much, Alec, for taking the time to leave us a fantastic 5-star rating! We are genuinely grateful for your kind words and thrilled to hear that you had such a positive experience with JT Spas.We understand that writing reviews may not be your usual practice, but we truly appreciate you making an exception for us. It means a lot to know that we were able to provide you with everything you needed and more. We take pride in delivering top-notch customer service, and we're delighted that you found our team to be prompt and helpful in addressing any queries you had. Providing a first-class experience is something we strive for, and your satisfaction is our ultimate goal. We're thrilled to hear that your whirlpool bath has exceeded your expectations. We believe that luxury and relaxation should go hand in hand, and it's wonderful to know that you're enjoying your purchase. Thank you for expressing your happiness and willingness to order from us again. Once again, thank you for your kind words, Alec.

Posted 4 months ago

“are shower was packed well, it came with no dammage great.”

Helpful Report

Posted 4 months ago

Thank you for your positive feedback! We are thrilled to hear that your shower arrived in perfect condition and met your expectations. Ensuring that our products are well-packaged and arrive without damage is very important to us. If you have any further questions or need assistance in the future, please feel free to contact us. Best regards, JTSpa

Posted 4 months ago

“Nice product, easy communication and quick delivery , 5 Star thank you”

Helpful Report

Posted 5 months ago

Thank you for your wonderful review! We are delighted to hear that you are satisfied with our product, found our communication easy, and experienced quick delivery. Your 5-star rating means a lot to us. If you ever need further assistance, please don't hesitate to get in touch. Best regards, JTSpa

Posted 4 months ago

“Very responsive service and the cleaning products really did the trick in cleaning the spa bath.”

Helpful Report

Posted 5 months ago

Thank you for your kind feedback! We're thrilled to hear that you found our service responsive and that our cleaning products were effective in cleaning your spa bath. Your satisfaction is our priority, and it’s great to know we could meet your expectations. If you need any further assistance or have any questions, please don't hesitate to contact us. Best regards, JTSpa

Posted 4 months ago

“Have purchased 2 shower cabins from JT Spas over the past 18 months , have been delighted with both .”

Helpful Report

Posted 5 months ago

Thank you for your continued trust in JT Spas! We are delighted to hear that you have been pleased with both of your shower cabin purchases over the past 18 months. Your satisfaction is our top priority, and it’s wonderful to know that our products have met your expectations. If you ever need any further assistance or have any questions, please don’t hesitate to reach out. We look forward to serving you again in the future. Best regards, JTSpas

Posted 4 months ago

“Great service from these guys. Brought an Insignia shower 2 years ago, and needed them to reissue a VAT receipt, and they did within minutes and called back to confirm I had recieved it. TOP SERVICE.”

Helpful Report

Posted 5 months ago

Thank you for your kind words! We are thrilled to hear about your positive experience with our service, especially regarding the reissue of your VAT receipt. It’s our goal to provide top-notch service to all our customers, and your feedback confirms we are on the right track. If you need any further assistance in the future, please don’t hesitate to reach out. We’re always here to help! Best regards, JTSpas

Posted 4 months ago

“I was replacing a thermostatic mixer shower unit and only required the main body, not the fixings. Fortunate, because I was sent a poorly wrapped box that was obviously a previous return, as it came with just one useable compression ring and water inside all the plastic bags. The shower works well.”

Helpful Report

Posted 5 months ago

“Excellent service and nothing was to much trouble. Very fast delivery and I would recommend the company.”

Helpful Report

Posted 5 months ago

“My shower cabin was delivered over a week late, and the box was extremely scruffy and bent. The courier company told me that they had had this box "knocking around" in their warehouse since October 2023, after another JT Spas customer had cancelled their order for it. During that time it had been moved several times, including a complete warehouse relocation. So when my March 2024 order came through from JT Spas they couldn't find this old box in their new warehouse; it took them a week. It also meant the box was badly bent and damaged, but by the time it arrived it was too late to order an alternative, so I reluctantly decided to accept it anyway. The cabin is ok, EXCEPT FOR the doors which truly dreadful and not fit for purpose. The "hinges" are just long plastic strips down the door edges, which are so stiff it's really hard to open them to get in or out of the cabin, plus they cannot close properly so they dig into you all the time whilst showering. So overall not a good experience of JT Spas !!”

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Posted 7 months ago

“Any queries where answered in a very quick response”

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Posted 8 months ago

“They did exactly what they said they would. Good shower cabin at a reasonable price.”

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Posted 8 months ago

“Very unhappy, came time for plumber to fit the bath which he did very well given the bath we had sent , none of the panels fitted it was like a 1 2 3 from any part of the factory/warehouse the fittings to hold the panels came off some in the wrong places. He had to shape the bath and both panels to fit the bath cos no way were they going to allow it to fit without his skill a very expensive bath would have to have new panels made to fit it along with the saga of no overflows and wastes a very sad buy.”

Helpful Report

Posted 8 months ago

We sincerely appreciate your patience and truly understand the inconvenience this situation has caused. Upon receiving your feedback regarding the missing bath waste with your walk-in bath, we immediately consulted with the manufacturer. They assured us that it had been dispatched along with the bath itself. Unfortunately, it came to our attention nearly two weeks later that this crucial part was not received, a detail that understandably might have been overlooked initially. Our team took this matter very seriously, and although the supplier confirmed the dispatch and inclusion on the delivery note, we recognse the significant impact this has had on your experience. With our sincerest apologies for the oversight and the inconvenience you've faced, we made the decision to cover the cost of the waste kit, ensuring it was sent out to you at the earliest convenience. We are relieved to hear that you were satisfied with the outcome, but we wish the circumstances had been different from the start. Your satisfaction and comfort are our top priorities, and we are committed to making things right when they do not go as planned. Thank you for bringing this to our attention, and please accept our heartfelt apologies for any stress or inconvenience this may have caused.

Posted 8 months ago

“Small damage to the tub and roof of the shower cabin but I managed to repair with white silicone. The stool looked like it had been dropped from 4 floors up and the put in the box. No damage to the packaging!! .I informed JT spas who asked if we could repair it because they were running low on stock. The replacement they have sent looks like something that was knocked up by a local welding apprentice. It's covered in welding snots and has cutting burrs on the legs sharper than a new Stanley blade. If you seen this stool in a shop you wouldn't believe your eyes. Never in my life have I seen something so badly made. Typical internet rubbish. I have only kept it to show other people how bad it is. Can't be bothered to send it back and it's probably cheaper for me to purchase a proper stool from a proper retailer. Very disappointed to say the least.”

Helpful Report

Posted 9 months ago

“Easy to order with the detailed site. Kept up to date with progress, including third party delivery service. They also contacted me the day before to discuss delivery.”

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Posted 9 months ago

“Patient and proactive engagement with my many questions and long deliberations. Willingness to discuss with suppliers on my behalf. Looking to understand what I was explaining badly. Altogether exactly what I needed to allow me as a non-professional to design and implement my bathroom renovation. Thankyou JT Spas.”

Helpful Report

Posted 9 months ago

“Very professional service, product exactly as expected,quick delivery - 👏👍👏”

Helpful Report

Posted 9 months ago

JT Spas is rated 4.2 based on 247 reviews