I'd had my eye on the Forest Green sheets for a few months and ended up getting the Soft and Snug set. I was very happy with it once it arrived and I couldn't fault the customer service team. They reached out as I'd gotten a mismatch of sizes (totally deliberate, we love a giant duvet) just to make sure all was well. After just one wash, however, the sheets started to pile. This was after I'd followed the washing instructions. The material now feels scratchy and uncomfortable. I've had to take a fabric shaver to the fitted sheet as I found it utterly irksome during the night. I shouldn't have to do that to brand new sheets of that price range.