Customer service is exceptional. A gentleman by the name of Richard at the South Woodford Branch is amazing. Friendly, polite, efficient and very helpful. an asset to Toolstation and just the type of person that any Organisation would want to represent them. I went there 2 days in a row to collect some items. the third time was a few days later and Richard had my order ready on the counter before i approached the counter. He must have a good memory, exceptional attention to detail and has a general helpful nature about him. The lady that works with him at the front most of the time is not so helpful or friendly. More like Jackal and Hyde working together at the front desk.