This is a dreadful company. They have doubled the cost of my Broadband, no warning this was happening. I have phoned twice, but the people on the other end of the line do not speak english and do not understand me either. They say something like my agreement has coming to an end, so doubling my subscription and taking the free landline calls away too!! If you want to deal with a regulated company, then this does not appear to be one of them!!