I ordered an incorrect foundation shade to a sample I received from them. I returned the product straight away after reading my error on the box. Unfortunately my refund was denied … saying the cellophane wasn’t intact and wasn’t in a saleable condition … there was no cellophane on the item? What was I supposed to do, wrap it in cellophane myself? It’s extremely easy to check if a foundation has been used. What’s even worse than that they haven’t offered me a credit note or even returned the item back to me, they’ve literally scammed be out of £40. I’ve been a loyal customer in the past but please listen to these other reviews before using them.