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Marissa T-Ost
Purchased from here and never received package. Notified them and they opened an investigation with FedEx. FedEx confirmed that they delivered to the wrong town. Farfetch closed my claim and refused to replace the item unless I could get proof from FedEx. This was Farfetch’s investigation, FedEx already sent the resolution directly to them. They KNEW FedEx could not legally send anything to me (as the receiver) but said I had to get written proof. I had to get my bank involved to finally get my money back. I disputed with Farfetch for over a month. My bank resolved it in 48 hours after speaking to FedEx. Farfetch turns very shady and deceptive once you have a problem. You can’t get past the initial customer service team and they will stonewall you, give excuses, pressure you, insult you and flat out lie. I will never buy here again, it’s not worth the risk. If it weren’t for my bank I’d be out of the money.
4 years ago
Farfetch has a 1.5 average rating from 319 reviews