Just had a WhatsApp conversation with a Direct Line operator. The service was limited and unhelpful. Even simple questions about a potential claim questions were answered with largely unhelpful generic responses. The phrase "As I have already explained..." was used in one reply, indicating weariness or perhaps even boredom on the part of the operator. I know just as much as I did when the conversation started at 14.14. It is now 14.35. A poor outcome.
3 years ago
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