I paid $800 for a Balsam Hill Christmas tree in 2016. Last year 2 sections would not light. I contacted CS and they said it’s out of warranty and there is nothing we can do. Seriously? This is not an issue with a strand of lights not working. There are 4 sections of the tree and 2 do not work. Obviously the issue is with the electrical. I even offered to send the tree back (at my expense) for them fix. They do not do that. They did send me a package of bulbs and fuses ‘as a courtesy’ for the issues I’m experiencing. Ha Ha - thanks but the bulbs/fuses you sent were not for my tree. So folks, once you are out of warranty and have a MAJOR issue with your tree, you are out of luck. They did send me the link to purchase a new tree. Not a chance!