I've had multiple issues with Woolroom. Firstly an order was delivered to a shop that was 40 minutes away from me- I do not live in a rural area, and never gave my permission for my order to be delivered elsewhere. I have plenty of neighbours who would have accepted the parcel. I have had to wait weeks for the parcel to be returned to sender before requesting a refund. I then saw an online advert offering "free delivery with all orders" so thought I would give them another try and reorder my initial order. However, on clicking through the advert and trying to place the order, no free delivery was available. I contacted them and they said this promotion had ended, however I tried to place the order within minutes of clicking the advert, and no end date was mentioned on the advert.