The overall service was excellent and very easy to use, the staff were very helpful and made it all very easy. The wheelchair was delivered (to the Highlands!) in good time and we were able I to leave it with hotel staff for pick up. I was disappointed that there were no heavy duty power packs available to use with their large wheelchair, the initial reason why I contacted them to book a chair. Also, the large wheelchair felt disappointingly flimsy and swivelled underneath me, especially on uneven ground. We gave up on travelling round an outdoor museum on bare ground because of it, and I regretted not bringing my own sturdy wheelcahir instead. Due to this (unless I lose a sizeable amount of weight!), I'm not likely to use the service again, in spite of its great convenience. Also the foot rests were very flimsy plastic with uncomfortable straps on them that couldn't be removed. We had to alter them to stop them dragging on the ground. To end on a positive note, a full instruction booklet and Allen keys were supplied. Overall an excellent service, but not the best for the heavier amongst us.