Bought a game as a Christmas gift and was really excited about it as the person I wanted to gift it to would have loved it! The game came before Christmas with not much delay but when opening the package i noticed that the game that was sent to me was a "promotional copy only" which i find unacceptable. If it was for my self I probably would not have bothered much as as long as it works it's fine, however this was intended as a gift and i am not about to gift someone with a promotional copy and look cheap. This are not for resell purposes and selling one of those copies is illegal! Due to the current pandemic i was not able to meet my Friend and I never even got around to give him this gift ( not that I really wanted to in the end) i have asked the store near me to exchange it but of course they did not have this item in store and could not do so. i have finally requested to return the product for a refund and to my surprise they only accept returns for 14 days . I bought this game at the beginning of December to make sure it got here on time for Christmas so obviously 14 days are not enough for a return! I would have expected from them a little more consideration due to the current situation especially as everyone else extends their returns during Christmas! Anyway after emailing to request the return i had an automate reply saying the will get back to me within 48h which did not happen! i had to wait 10 day for a reply in which they basically said they could not do anything. i have requested a phone call as i'm working full time and do not have time to keep emailing back and forth and was denied so. Finally after 1 month emailing back and forth they have said the item would not be refunded. i have asked multiple times for the item to be exchanged as i understood the refund was not an option but i was denied so. Nowhere on their website the product was advertised as promotional copy only so i could not have known that would have been the case. Disgusting customer service and very poor quality. STAY AWAY !