No customer service whatsoever at your Braintree store.
I did a trade in drop and go, I also had 2 controllers and could only click on the option for 1 controller. The man wouldn’t let me speak was on the phone, took my items and wouldn’t let me in.
You can’t even ring a certain store that you want to communicate with. Apart from CEX there is no other place you can trade that I know of. More customer service from a funeral directors. I would give them zero if I could.