They value your car based on a 1-5 scale, 1 being showroom quality. So you get a valuation based on being perfect and when you show up it gets knocked down by at least 12% if your car is just average. So you are mislead from the beginning. They count every stone chip, which knocks the valuation down considerably. My car was 10 years old 20k under average mileage and 3 stone chips on the bonnet. Considered to be average rated a 3. What car of any age doesn’t have some scratches particularly a 10 year old car with full service history, low mileage and added extras. I feel mislead and duped. I know I have a choice to sell, but it’s the misleading valuation that brings you in.