I have a Weissman boiler. It's excellent. So why only 3 stars? Try to think of a word to describe Wiessman Head Office when you read this account. I ordered a new boiler through the excellent local company who fit and service Weissman boilers for my son. The boiler supplied had parts missing (clips). When fitted, water went everywhere compromising the circuit boards and the fan. New parts were fitted by the local engineer to the new un-commissioned and unused boiler. Weissman was contacted by the local firm and my phone number provided. Weissman Head Office did nothing while I waited for the rest of the day at the house where the family had delayed their removal vans. On the following day a Weissman engineer arrived. He had received a message (from my local engineer) and acted on his own initiative, driving from more than an hour away. He was excellent. He fitted new circuit boards and a fan and checked everything very thoroughly. I returned home to receive a message from Weissman asking me to make an appointment for the work which had just been done. I ignored it, believing Head Office would sort out their errors. Next I received a phone call from Weissman trying to arrange an appointment for the work that had just been done. I told the Weissman agent "Thanks but the work has already been completed." Was that the end of it? No. The following day I received another message from Weissman asking me to make an appointment for the work already carried out the previous day. The boiler is in and has been providing how water and central heating for more than 24 hours. What word would you use for this catalogue of Head Office errors? Mine is incompetent. The boiler is great even though Weissman Quality Control clearly isn't. My local firm is superb. Weissman really need to sort out their communications.