DO NOT USE; from our experience the staff have an intrinsic lack of empathy and humanity. We took our 4 month old puppy for overnight care who very unwell and on deaths door. When we went to collect him in the morning to take back to our day Pet Care, our puppy had been muzzled. The muzzle was two sizes too small. Our puppy had no energy to even lift his head up let alone bite. Unfortunately the following day we had to euthanise our puppy due to its suffering. We found their treatment of our dying puppy completely inhumane. I would NEVER trust them with another pet again. Goodness only knows how our puppy was treated during his overnight stay. My biggest regret of all is that my puppy spent his last night at Vets Now. Please do not make the same mistake as us, don't put your pets in Vets Now care.