Was really disappointed with our first experience with you and it will be our last. As an emergency vet I wouldn’t be going unless I thought my dog needed to see a vet quickly, which she did. Last night I brought my 9 week old puppy into you with swelling in the face - the risk for the throat to swell is high and even higher for a small puppy. We waited an hour and a half in a freezing cold waiting room where my puppy was shivering! Thankfully we found another emergency vets 30 mins away and on arrival, we were taken straight in and treatment was given - driving 30 mins away, we received quicker treatment than we would of had if we stayed. When we arrived at vetsnow we could see both of her eyes, when we arrived at the other vets her left eye was swollen shut - she didn’t need to have gotten worse as we were with you for plenty of time. For the price you charge, you would think the service would be of better quality.