I am writing to express my concern regarding a booking I made through Trip.com for a total of R$1,662.70. Unfortunately, upon arrival at the property, I was informed that they do not accept reservations made through Trip.com, and as a result, I was unable to stay at the property. Despite this, I had already paid for the booking in full, and to my disappointment, I have not received a refund for this payment. This situation has caused significant inconvenience and financial loss. I believe this situation needs to be rectified immediately. I kindly request a full refund of R$1,662.70 as soon as possible. Please confirm the next steps required to process this refund or let me know if further information is needed. Thank you for your prompt attention to this matter. Sincerely, Joerley