Travel up sent an email 2 days before my scheduled flight that it was cancelled. It went straight to spam. Only found out about it 24 hours prior to travel because I couldn't check-in online. Only when I rang them did I realise about the cancelled flight and the email. They should have contacted customers via telephone or text message which they didn't do.
However, alternate flight arrangements were made by helpful customer service member.
5 years ago
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