Attempting to impose a potentially illegal administration fee to simply process a refund I am legally entitled to. Unilaterally changes the terms and conditions AFTER the booking to include new charges. Obviously unenforceable in law. Have complained to Competition and Markets Authority regarding their potentially sharp business practices, and potential exploitation of the Covid-19 crisis for their own gain. Emails are generic and do not answer the points raised. Phone lines are staffed overseas who seem to have some difficulty understanding the situation. Very poor experience. A cautionary tale to anybody thinking about booking with this company. If you check their Google reviews, suspicious positive and unrealistic reviews are left to increase their overall feedback. Some even allege they have recently booked flights through Travel Trolley despite it being clear that very few flights are even being sold!