They are very unprofessional people in this company. I can't believe some well-known agency still working with Lettings Hub. They are just horrible. They can't review a single document for many days. My experience with this company vas terrible. They requested a bank statement form my referencing check and I provided immediately and also made a phone call to make sure they received it. On the phone, they confirmed that they receive my document. During the day I send a couple of other emails and also phone calls to make sure they have everything they need. But interestingly the next day I received another email requesting the same document. They were saying that I did not provide it yesterday!!! It is just like a joke! I call immediately told them I already provided. A lady on the phone, she was treated with scorn and ridicule at me. Before you rent a property ask your agency to get know what referencing company they are working with. If the answer is Lettings Hub, then stay away from that agency and find something else.