Very disappointed with Ted Baker .. I the team to enquire about packaging prior to purchasing an item to gift. I was advised throughout my conversation that it would be sent in a branded box just perfect for me to gift wrap. However the item arrived in a bag that was wet in places and looked like it had been trampled on. The item inside the bag was housed in a pollybag which was opened and torn and the item had been jammed inside the bag! Definitely not a nice look and a disgusting way to treat a customer. I rang to ask if this could be rectified & sent 2 emails ie at least to send out a replacement poly bag so I could repack it but to no avail. The Ted Team ( a guy called Greg ) was very uninterested and did not follow through or rectify incorrect information given to me from the onset! The Ted Team certainly do not value their customers.