We had an item with a gift receipt for Christmas. The item didn't fit as it was a little too big. We went to the store and discovered that the gift receipt we had was a single day out of date because we had been out of the country - so fair enough, that was our fault and I hadn't checked. However, the shirt hadn't been worn and still had the tags on and was in the original box. We didn't necessarily need the cash back, I would have accepted an exchange for the other size. However, the man behind the till was quite rude and said there was nothing he could do as it was a day out of date and that basically it was tough. I raised this with the Ted Baker customer service team, as you don't expect that sort of service from such a high end company. We spend a lot of money at Ted Baker every year. They said they would look into it and that it'd be forwarded to another department. I received no response, so I chased after 5 days looking for an ETA. The guy said it would be 3-5 working days. We are now on day 6 and I've still heard nothing. Don't think i'll be shopping here again.