Visited the bishop’s stortford branch and the member of staff that served me was very rude and told me point blank my appointment had been cancelled and when I told her I had not received an email other than one I received yesterday to say the appointment had been confirmed she told me that they never forget to cancel and that I should check my emails again. She did not apologise for the inconvenience nor did she bother to reschedule the appointment. Will not be returning. I would advise visiting a branch that can help and provide a better level of customer service.